IT Agile Scrum Master/Project Owner Consultant Resume

SUMMARY

Expert level certified scrum master/product owner (PSM/CSPO) and IT eCommerce project leader with a proven record in planning and implementing successful product visions, service delivery transformation and agile project management solutions that enable strategic business objectives delivering value.
Expert at identifying, analyzing, and implementing process improvement projects and solutions design.
Adept at leveraging agile methodologies to drive iterative and user - centric change to an organization’s bottom line.

TECHNICAL SKILLS

Agile Scrum Project Management: ITIL, IT Service Delivery, Agile, Scrum, SAFe, Kanban, PMBOK, CMMI, Business Case Analysis, Lean Six Sigma Process Improvement, Resource Planning and Development, Budgeting, Strategic Reporting, Agile Methodologies, Statement of Works, Software Development

Software: SAP, SCCM, Salesforce, Oracle, PeopleSoft, NetSuite, Hybris, G-Suite, Zenworks, Five9, Genesys, Calabrio, Jenkins, Serena, Service Manager, Service Now, Jira, Confluence, Rally, MS Project, SQL, Java, Javascript

PROFESSIONAL EXPERIENCE

Confidential

IT Agile Scrum Master/Project Owner Consultant

Responsibilities:

Lead scrum team’s and project manage roadmap expanding eCommerce into new North America and European markets projected to generate over twelve million dollars of additional revenue 2020
Lead agile process improvements serving as Scrum Master/Product Owner responsible for defining product vision, trends and delivering value to current and future product efforts
Coordinate agile transformations using scrum and kanban
Serve as Agile Project Leader performing daily stand ups, sprint planning, sprint reviews and backlog grooming

Confidential

Scrum Master/Product Owner Agile Delivery

Responsibilities:

Served as Product Owner responsible for defining post sale product vision, identifying trends and delivering value leading enterprise through agile transformation
Built out agile team and ceremonies including sprint planning, sprint review, daily stand up, retrospectives and refinement
Served as Scrum Master for ERP Solutions team while leading towards a scaled agile framework (SAFe) with a standard sprint release cadence
Defined MVP roadmap serving as Product Owner for multi-million dollar Order to Cash automations
Provided internal consulting and developed top talent to define and design product visions
Developed and articulated strategic business and technical recommendations and roadmaps
Drafted formal statements of work to optimize impact and budgets
Worked with internal customers to document processes and requirements
Defined user stories, acceptance criteria and partner with developers to ensure definition of done
Led cross functional scrum team to deliver improved e-commerce customer experience

Manager

Confidential

Responsibilities:

Provided internal agile consulting to finance, supply chain and customer service designing business solutions
Facilitated and owned initial discovery sessions to ensure requirements were defined and transparent
Served as customer success manager to large external customers designing business automation improvements
Presented recommended solutions to internal/external stakeholders
Developed top talent and led junior process improvement managers using agile and lean six sigma framework
Transformed support operations by leading efforts driving agile process improvement initiatives
Achieved an estimated $170k cost reduction and $1.1MM revenue growth by driving automation initiatives
Accomplished $500k+ in operational cost savings by leading a project to improve product returns processing errors

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