SUMMARY

• Worked on Healthcare, 401K, COBRA, Finance, Insurance Claim Management, projects with emphasis on Project Management, Business/Systems Analysis, Change management, Project Coordination and Quality Analysis.
• Over 11 years of experience in US Healthcare Revenue Cycle Management and 6 years in Health and Welfare Benefits Implementation & Administration for clients with approximately of 2000+ benefit eligible employees.
• Certified project management professional (PMP). Experienced in all phases of project management of IT and BPO including planning, project cost analysis, proposal development, procurement management, contract administration, project close out, profit and loss responsibility, and account management. Administered, processed, maintained company benefit programs including health & welfare plans, short and long - term disability, worker's compensation, 401k, Flex Spending Accounts, COBRA, leaves of absence. Strong understanding of project methodology (Waterfall, Agile) and knowledge of PMBOK Framework.
• Experienced with all phases of Software Development Life Cycle (SDLC). Hands on experience implementing, complete Software Development Life Cycle methodologies such as Waterfall, RUP, Agile (Scrum).
• Adept knowledge and hands-on experience Performing Business Process Analysis, Business Process Re-Engineering - In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Experience in customer/client interaction at various levels to get a better understanding of client’s business process (Root Cause analysis, Business process mapping, iterative problem definition and hypothesized improvement opportunities), system’s functional and technical requirements.
• Performed business process analysis of current business processes and provided recommendation for improvements.
• Experience using SIPOC analysis, Process Maps, and RACI, Six Sigma or other related methodologies. May include facilitation of Kaizen events. Also, involved in re-engineering of existing processes. Includes facilitation of organizational change and performance measures
• Experience handling End-to-End Requirement Analysis, Development and Delivery of implemented solution. Good Experience with Process Improvement and LEAN approaches, including strong understanding of LEAN principles.
• Proficient in developing artefacts such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), System Requirement Specifications (SRS), Use case document, User stories, Product backlog, Sprint backlog, Traceability Matrices.
• Skilled in performing requirement gathering sessions, feasibility studies, Gap Analysis, SWOT Analysis, Impact Analysis, ROI analysis and organizing the software requirements in a structured way.
• Experience with processes of strategic planning and management, customer training and education, process improvement, change & scope management, conflict resolution, resource planning and utilization. Administered, processed, maintained company benefit programs including health & welfare plans, short and long-term disability, worker's compensation, 401k, Flex Spending Accounts, COBRA, leaves of absence.
• Organize Release Review Meetings for all environments, facilitating production deployments, preparing, maintaining and distributing release artifacts (e.g., checklists, release calendar), monitoring and reporting the release quality
• Defining the project scope from the LOI, MSA and Complexity calculator tools. Administered COBRA: including initial mailings, tracking of current participant's eligibility and payments. Working knowledge of employment laws including (FLSA, ADA/ADAA, Erisa, Userra, COBRA, HIPAA, FDA, GHS, SOX EEO/AAP, FMLA, OFCCP). Directed conversion of electronic vendor interfaces to EDI formats that were HIPAA compliant
• Development of an enterprise Business Process Model that aligns with the organization's business capabilities and business services, to support organizational strategy development, process improvement identification, and project portfolio development
• Define project scope, goals and deliverables that support business goals in collaboration with project stakeholders. Client presentation includes the following: Project Kickoff, summarizing goals, note taking, ability to influence the conversation and outcome, and presented best practices. Demonstrated success in concurrent and matrix project management.
• Documented the implementation project plan to compliment the Statement of Work provided. Continually looked at ways to improve the Implementation Methodology to enhance customer experience. Polished verbal and written communication skills.
• EDUCATIONAL QUALIFICATION
• Master of Business Administration, Hyderabad, India (Major - HR, Minor - Finance)
• Bachelor of Commerce, Hyderabad, India

TECHNICAL SKILLS

Regulatory standards: HIPAA, FLSA, ADA/ADAA, Erisa, Userra, COBRA, EEO/AAP, FMLA, OFCCP, ACA, FDA, SOX, 21 CFR Part 11

Methodology: Agile, Waterfall, RUP, Six sigma, Lean, Scrum, Lean, XP, Kanban, and other Agile development techniques

Content Management Tools: MS Sharepoint, Confluence

Analytical Tools: Blueprint v6.4, HP Enterprise, IBM Rational DOORS, Balsamiq Mockups 3.5.5, LeanKit

Risk Management Tools: FMEA, Fast Track, CAPA, JIRA Service Desk, Oracle Service Cloud, Salesforce

Requirement Management: HP ALM, Blueprints, ERP, JIRA, VersionOne, TFS (Team Foundation Server), IBM Rational DOORS and Jama.

Document creation/Management: MS Office - Word, Excel (PowerPivot), Outlook, PowerPoint, MS Project, MS Share Point

Content Management: MS SharePoint 2010/2013 and SharePoint Online, Visual Studio Team System (VSTS)

Database Management: Oracle, SQL, MySQL, MS - Access

Business Modeling: MS Visio, Enterprise Architecture, Pencil, Balsamiq, iRise

Business Intelligence: Business Objects, Crystal Reports, Tableau

Defect Tracking: HP Quality Center/ALM, Rally, JIRA

Scrum process and Ceremonies: Daily Scrum, Sprint Planning, Sprint Reviews, Retrospectives & Backlog Grooming

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Agile Project Manager

Responsibilities:

• Handling a program “IP Advanced Data Analytics (ADA) Data governance”
• Entire program was leveraged and working in small Agile Pods based on the Epics/backlog creating a relevant ecosystem leading to maximum innovation and faster delivery times.
• As a Pod lead, I am responsible for prioritizing the work with the business management team, clarifying the requirements and replenishing the queue for upcoming sprints periodically.
• Database Design, Development, Implementation and Support using various Database technologies (SQL Server 2008/2012, 2016 T - SQL, Azure Big Data) in both OLTP, OLAP and data warehousing environments in one of my projects called Trade Repository.
• Also, playing the role of a Scrum Master on the 4 other work streams.
• As a scrum master, I guide teams to culture of focus, improving the organization of their work through story time meetings, Sprint planning meetings and sprint retrospectives throughout a project life cycle.
• Identified dependencies between Agile teams and help communicate and resolve dependencies between different teams.
• Participating in Scrum of scrums forums within the Agile release train to communicate agile team progress, dependencies and Impediments if any.
• Tracking Agile Metrics like Sprint burndown, Release burndown, Velocity reports from JIRA tool.
• As a JIRA admin, I used to track the backlog, create/close version fix, create multiple scrum projects under one jira project, generate agile metrics reports.
• Trained/coached the Product Owners, project team and business on how to use agile/scrum best practices and values to ensure organization and client satisfaction.
• Successfully completed two projects “ADA Pilot and PreCDR remediation”

Tools: Microsoft Project Professional, SharePoint, JIRA, Confluence, Onenote

Confidential, Durham, NC

IT Program Manager & Agile Project Manager

Responsibilities:

• Build and manage a regional team (direct/matrix) that designs, operates, and continually improves the Confidential support in the North America region. Understand service demand in the region and manage prioritization and allocation of resources. This includes the management of vendor resources that are employed to deliver the support service in the region. Manage the execution of the Vendor performance.
• Partnered with Financial Management, Demand Management, and Technology partners to ensure deployment plans for new/enhanced services are transitioned successfully into production environment.
• Collaborate with Business, internal Partners, and Confidential leadership to shape vendor selection and management strategies for both technology and professional services.
• Help to shape our regional service delivery strategy, considering resourcing, procurement of outside services, development of new internal capabilities and embedding standards such as SDLC/Scrum/Dev ops/ Kanban.
• Establish long term thinking on your team by promoting continuous improvement, design patterns, automation and other best practices
• Accountable for Service Delivery, Service Level Agreements which includes consulting, Incident Management, Change orders and managing the entire application.
• Collaborate with SLR (Service line Representative), Service Architects, Application Owners.
• Participated in negotiating Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for the service
• Served as the point of escalation (notification) for any major incidents
• Coordinate communication among support staff and systems staff. Provided input in service attributes such as performance, availability, security)
• Played a very critical role in preparing the Disaster Recovery Plan for one the critical application and coordinated a small measure for the DR Test (Citrix, DBA, SAP components)

Tools: Microsoft Project Professional, SharePoint, JIRA, Confluence, Onenote

Confidential, Franklin Lakes, NJ

IT Program Manager

Responsibilities:

• Worked on High Level Cost/Benefit Analysis which lists all project expenses and tangible benefits which then calculates the return on investment (ROI), Internal rate of return (IRR), Net present value (NPV), and payback period.
• Facilitated identification of project or program risks/issues, developed and assigned responsibility for mitigation/resolution actions; managed mitigation plan.
• Performed VOC and CTQ Analysis for LNSP project.
• Experience in developing a Master Validation Plan, validation scripts, validation reports, all documentation required during the Computer System Validation (CSV) implementation process.
• Performing Validation by following traditional testing models such as the V-Model for Regulatory Application Development, to validate healthcare applications tends to take longer time to execute multiple cycles of IQ, OQ, and PQ and comply with regulatory requirements.
• Written IV and V (Independent Verification and Validation) reports for identifying the high-risk areas early in the project to mitigate risks and prepare contingencies plans accordingly.
• I have paid careful attention to IV and V to the perception and dynamics of the Internal project and IV &V as these two projects are Regulatory projects.
• Worked on Business Process Modeling like developing use cases, activity diagrams, Functional requirements, executing, and maintaining test plans, specifications and test cases in Quality Center and Remedy.
• Managing the delivery of all CSV documentation including SOP’s, Risk Assessments, Validation Plans, User Requirements Specifications (URS), System Requirement Specifications (SRS), IQ/OQ/PQ protocols, Design Summary Review (DSR), Qualification Test Protocols, Test Scripts, and Validation Reports.
• Responsible for the creation of the project work breakdown structures, integrated business plans and product requirements. Lead the cross functional development of the product architecture for each functional area, synthesized functional plans and identified critical interdependencies to drive successful execution of the projects.
• Strong understanding of Computer System Validation - 21 CFR part 11, Annex 11 and validated document management repositories.
• Synthesized critical information and communicated business implications to stakeholders.
• Experience in highly government-regulated, healthcare/medical device environment.
• Create and monitor Data Management related metrics to be applicable at PU level regarding data management and data integrity.
• Developed and provided process improvement recommendations based on customer and delivery team interactions to help mature and align Release Management services
• Thorough knowledge of GxP regulations and Good Automated Manufacturing Practices (GAMP) principles.
• Performed validation on 21 CFR Part 11, 210, 211 and related regulatory guidance.
• Managed the full development lifecycle, change management, and troubleshooting of the entire suite of regulated systems for Amicus departments that interact with the GxP regulated environment.
• Performed FDA and SOX assessments along with Security and Privacy assessments with the Business Owners and Business Users of the LNSP project.

Tools: Microsoft Project Professional, IBM Lotus Notes, HP QC, SharePoint