Program Manager Resume Charlotte, NC - Hire IT People

PROFESSIONAL EXPERIENCE

Program Manager

Confidential - Charlotte, NC

Responsibilities:

Managing a program of projects for reporting and analytics to provide regulatory business intelligence leveraging Tableau
Participating in data strategy planning and transformation for wholesale banking related to ERP systems
Manage SAP eCommerce Life Sciences retail projects for this manufacturing company from initiation through implementation
Manage B2B and B2C projects’ budget, scope, schedule, and project team resources (ERP)
Managed build of SAP test environment leveraging AWS (Amazon Web Services) and ARD (Relational Database Services)
Vendor management and negotiations including Salsify and SAP
Managed cloud- based SaaS onboarding including legal, cybersecurity, PeopleSoft and technology
Managed telephony software and hardware project leveraging Jira and Confluence

Transition Program Manager

Confidential - Charlotte, NC

Responsibilities:

Director level management of closing a branch office for medical claims call center in New Orleans
Planned data migration including retention polices of legal confidential data and documents
Vendor management including facilities related services repairs and cancellations
Facilities management to remove furniture, business equipment, and technology equipment
Communicated to C level executives via Executive Summary and in person as well as communicating to client
Streamlined client facing website from three languages to one
Maintained client facing site for client’s clients and training other to maintain via WordPress

Program Manager

Confidential

Responsibilities:

Created first Project Management Office for commercial real estate underwriting company
Developed company standards for project management, software development, and created templates
Responsible for enterprise-wide global technology strategy focused on ERP and B2B leveraging SharePoint and K2
Developed enterprise Business Intelligence roadmap and timelines
Managed process documentation of business processes in Visio then automating the processes
Documented and created automated workflows including HR processes (compliance), EDI (Electronic Document Interchange), data loss prevention, and document management which provided detailed analysis for improvement and metadata
Architected BI solutions based on needs and requirements from all business units and support teams and extranet for B2B clients including user experience
Architected storage solution for Enterprise Document Management including retention policies
Managed SharePoint and K2 development projects through implementation using agile methodologies
Responsible for data clean up and consistency in MS Dynamics to mature BI reporting and providing dashboards and mobility (Mobile access to data) including data governance
Hired and managed project managers, process analysts, and SharePoint/SQL SSRS/K2 developers
Strategic planning, risk assessment, and roadmap development for enterprise improvement, compliance, and operational process mapping including document management, intranet, and extranet including risk management
Managed relationships and expectations of business unit leaders, CEO, CIO, CFO, HR, and Legal to provide data analytics, reporting, and dashboards to manage the individual business units as well as overall business
Managed and developed web content while training others to manage their own team pages SharePoint pages
Vendor selection, executive approval, and contract approval for software and outsourcing development
Drove adoption/communication of new SharePoint and workflow technologies through training, documentation, dashboards, and roadshows leveraging change management methodologies for business transformation (business process improvement)

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Program Manager Resume

Charlotte, NC

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