Program Manager Resume

OBJECTIVE

I am pursuing a long term consulting project or permanent position to contribute superior project and operations management skills and experience in an IT Service Management role. My aim is to continue my career with an organization that will utilize my management, supervision and administrative skills to benefit mutual growth and success.

PROFESSIONAL EXPERIENCE

Program Manager

Confidential

Responsibilities:

Responsible for supporting projects in the Chief Data Office by partnering with the Global Data Officer, Global Program Heads and team members of the Chief Data Office group to effectively drive successful completion of all project deliverables as defined in the Global Data Roadmap. The Global Data Roadmap calls for Citi to establish a governance framework comprising data management policy, related standards, and an enabling maintenance and control capability which will define and standardize expectations and facilitate consistency in execution of data management practices across the enterprise. Policy development activities are grounded in the regulatory requirements and guidance from Dodd - Frank, the Federal Reserve Board, the Federal Financial Institutions Examination Council, OCC and the Basel Capital Accord. The Chief Data Office (CDO) consists of 4 strategic programs; Enterprise Data Governance, Data Standards, Records Management and Data Quality.
Primary role was to partner with the one or more of the Global Heads of the Chief Data Office to drive successful completion of all projects within their specific strategic program. Additionally, the program manager role was involved in reporting activities on behalf of the Chief Data Office required for the Global Program Management Office. Key responsibilities included:
Create programs of work and continuously ensure their alignment to business goals
Building strong relationships with program sponsors
Orchestrate and drive the successful & timely completion of programs to achieve the business goals, including the identification and resolution of risks and issues which impact program delivery
Communicate to all stakeholders (including Senior Management) on a timely basis in a clear way
Facilitate, coordinate, and arbitrate cross-functional macro level topics with key stakeholders (often including Senior Management)
Employ program processes, procedures, methods, and standards for program delivery; leverage these across the O&T organization
In partnership with the Global Program Management Office (GPMO) managers, ensure that the collective activities of GPMO support the goal of reaching Citi's targets
Document, implement, and support financial management processes, i.e. procurement, budget/ forecasting, invoice processing, Statement of Work (SOW)creation and approval

Senior IT Business Analyst

Confidential

Responsibilities:

Acted as a Business Analysis Group Manager within Citi’s Architecture & Technology Engineering Organization with a focus on Operating Platforms, Databases and Storage Systems. The team evaluates new IT developments and evolving business requirements and recommends appropriate systems alternatives and/or enhancements to current systems.
Partnered with senior business and IT leaders to set the strategic direction and establish/ support the global product roadmap
Oversaw all Platforms and Storage projects within the Plaforms & Storage Engineering portfolio. Reviewed deliverables and capabilities for all projects to confirm it delivers on product roadmap and is consistent across all regions
Worked with business representatives (i.e. Retail Bank, Investment Bank, Shared Services) to refine requirements and scope for projects/initiatives (conceptualization)
Provide IT solutions for projects/initiatives - work with Business and Operations to create strategic roadmaps
Act as a liaison between the Engineering team and the business - guide business sectors on the recommended solutions
Provide high-level (E0) sizing and business requirements for project/initiatives
Responsible for production of executive reporting, ranging from producing strategy presentation decks to metric based analytical reports

Business Analyst

Confidential

Responsibilities:

Performed business office support for the North America Data Center Delivery & Implementation Organization.
Created and produced advanced analytical reporting for various audiences focusing on critical system outages, software upgrades, and capacity planning.
Worked with lines of business and leveraged functions to gather data and needs associated with special projects (e.g., daylight savings time remediation, workforce optimization initiative, labor capacity planning management)

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