Project Manager Resume

SUMMARY

More than 20 years in Technical Sales Support, Project Management, Consulting and Management roles with strong history of creating new business and servicing installed base accounts. Experience leading technical sales and support teams responsible for Voice, Contact Center applications and data communications solutions.
Relate well with technical and business clients, strong background in problem solving, client relationships and presentations. Proven ability to understand the organizational challenges and technical requirements to develop revenue
Subject Matter Expert in Unified Communications, Voice network, Contact Center, Interactive Voice Response, Artificial Intelligence, Voice Recognitions, Computer Telephony Integration, Omni Channel and video integration to Contact Center, Workforce Optimization, Call Recording Call Monitoring, voice analysis, reporting, system analysis and Outbound dialing.
Supported both direct sales tea and distributor teams worldwide. Delivered technology seminars focused on product solutions to internal and external groups domestic and internationally.
Architect and designed and oversees solution engineer for Major accounts including USAA, SBC, at&t, Verizon, and Major emergency services cities in United States and countries in Europe, Middle East and Asia.
Diverse customer interaction background, including Sales, Engineering, Project Management, Implementation and management.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Managing a $35M Confidential SIP/ Contact Center solution 5-year project/responsible for execution and upselling strategy.
Accountable for improving the project profitability.
Responsible for quality execution and customer satisfaction.
Act as single interface for the customer and all project stakeholders
Providing direction to group of 30 Subject Matter Experts to implement the total solution
Define and managing tactical contingency plans.
Manage, monitor and control project progress against a baseline plan.
Provide Project Metrics and ensure Project closing.
Manage project documentation assuring quality and alignment with the project requirement.
Define and supervise resource allocation strategy and forecast requirement plans.
Obtain customer sign-off of deliverables and formal customer acceptance of project completion.
Accountable for securing P&L and implementing improvement strategy.
Anticipate risk and evaluate related financial and customer satisfaction impacts.
Set up corrective action plan and manage risk mitigation.
Review and maintain the contract tasks and financial responsibility.
Maintain communication with customer, installation, consultants, service organization members and product house to resolve any product functionality conflict.
Focusing on customer experience evolution plans for multi-vender contact center.
Solutions bringing expertise in Confidential and 3rd Party solution design and integrations.