Telecommunications Engineering/Manager Resume Pleasanton, CA - Hire IT People

SUMMARY

Resourceful and adept Telecommunications Manager with a thorough understanding of voice and data design, implementation, project management and service delivery. Collaborative telecom professional with strong interpersonal skills, excellent communication skills and tech Confidential .

AREAS OF EXPERTISE

VoIP design and programming
Understanding of technical requirements
Creativity and solutions driven
Customer first focus
Overseeing installation and implementation
Problem - solving and troubleshooting
Operations and maintenance of installed systems

PROFESSIONAL EXPERIENCE

Confidential, Pleasanton, CA

Telecommunications Engineering/Manager

Responsibilities:

Work directly with strategic telecommunications vendor on infrastructure design, implementation and system health for consistent delivery of services for all Avaya implementations.
Project manage the implementation of Avaya systems that included workforce optimization (WFO) software and Avaya Contact Recorder (ACR) in two new call centers - one domestic and one international.
Successfully transitioned twelve newly acquired entity offices to Avaya VoIP systems.
Responsible for documentation of a new or proposed Avaya systems. Share knowledge effectively within the work team. Contribute to project plans, RFP's and RFI's.
Partner with network team on network issues or implementations related to VOIP technologies.
Manage incidents for the Call Centers to include call flows, agents, reporting systems, etc.
Managed ACD, IVR, VRU for the contact center.
Utilized the Avaya system for Unified Communications.

Confidential, San Jose, CA

Project Manager

Responsibilities:

Develop and manage end-to-end project plans to ensure on-time delivery.
Clarified business requirements and system specifications.
Coordinated Network Assessments with internal Network Engineers.
Orchestrated and delivered complex IT projects in support of VoIP networks and telecommunications infrastructures.
Held weekly meetings with team and customer for installation of systems such as Avaya Communication Manager, Avaya IP Office, Mitel systems and Nortel BCM.
Known for resolving complex issues, ensuring continuity of services and delivering exceptional customer service.

Confidential

Project Manager, Business Analyst

Responsibilities:

Managed the migration of over 1700 Confidential retail stores with Nortel phone systems, which included installation, turning up circuits, acting as liaison between Confidential corporate departments and various vendors to ensure smooth installations and to complete my projects on time and on budget.
Monitored progress of projects by creating timelines, project templates, SOW, scheduling and setting up hardware standards.
Managed employees to ensure that they are performing tasks required for completion of the project.
Researched corporate-wide circuit inventory and consolidated duplicate or unused trunks for disconnect, which resulted in a cost savings of over one million annually.
Troubleshoot issues and provided crucial first-level support.
Managed multiple projects and prioritize activities appropriately.
Collaborated with telecom services and retail stores to monitor company standard.
Responsible for development of training, task documentation and turn over documentation.
Provided cost analysis and establish new corporate standards for audio/video conference equipment.
Project management of new billing consolidation database.
Managed project to swap circuits to MPLS for cost savings at 200 hundred stores.
Liaised between engineering with backstage business operation, retail operations and all levels of organization.
Built a case analysis for the decision of a new PBX system for all Confidential retail stores.
Supervised telephony analyst and cable technician.
Programmed corporate PBX.
Provisioned and implemented installations of new circuits. Managed relationship with approved vendor for several telecom projects.
Assisted in the development of Retail RFP for nationwide support vendor.

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Telecommunications Engineering/manager Resume

Pleasanton, CA

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