Sr. Program Manager Resume

SUMMARY

Hard - working leader with 12+ years of experience in project management and engineering. Exemplified effectiveness in leading cross-functional teams to deliver on strategic solutions to improve processes, business operations, and customer satisfaction. Security Clearance: Public Trust.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Sr. Program Manager

Responsibilities:

Hired/developed teams of engineers, technicians, analysts, and specialists across 11 remote and on-site projects implementing solutions for various clients including DHS, FEMA, CBP, USCIS.
Strategically built and managed several new client relationships. Worked closely with clients and team members to develop efficient, strategic, and effective end-to-end solutions.
Created KPIs and dashboards enhancing the accuracy, transparency and compliance of program finances, risks, and scope/schedule tracking. Presented business briefs to clients and C-level leadership.
Worked with clients to resolve technical, financial, and operational program challenges.
Drafted technical write-ups for RFP/RFQ responses as part of the Business Development leadership team.

Solutions Engineer

Confidential

Responsibilities:

Created engineering and construction documents using Visio and AutoCAD for various projects.
Represented clients as their POC by providing technical input and decision-making for client organizations.
Conducted testing and evaluation of over 3K IT system components and implemented scalable solutions.
Utilized Lean Six Sigma, Scrum, and KanBan methodologies to re-engineer processes to manage over 14K hardware/software system components nationwide. Installed several components at nationwide locations.

Confidential

Infrastructure Engineer

Responsibilities:

Managed the enterprise IBM Middleware Queue (MQ) Baseline, which set the standard for messaging queues established to communicate and operate across servers, environments, and systems.
Maintained an enterprise Commercial-off-the-Shelf (COTS) product roadmap database, which retained software products used within the data center.
Worked with C-level Executives to plan, budget, oversee, and document all aspects of multiple cross-organization projects. Implement Lean Six Sigma methodologies in Wireless, Wireline, Billing, and Cable. Reduced costs, increased savings, streamlined issue resolution, and lowered customer churn year-over-year.
Implemented Lean Six Sigma tools to reduce total manual order errors by 31%, and reduced expedited orders by 25% by standardizing intervals for incoming and outgoing Billing orders.