Program Manager Resume

PROFESSIONAL EXPERIENCE

Program Manager

Confidential

Responsibilities:

Facilitating Sprint Planning, Daily Stand Ups, Scrum of Scrums, and Refinement meetings.
Experience with Devops and SDLC: Using updated JS(react) for ADA compliant web.
Ensuring sprint commitments are made and kept.
Release Planning: Focus on goals, Releasing early and often.
Agile Theory: Developers and business users must work together throughout the entire project and deliver incremental value.
Release Management: Defining requirements, acceptance criteria, deployment, QA.
Research, evaluate, and recommend processes and technology solutions that will most effectively improve the overall efficiency and effectiveness of the departments.
Delivering elements of systems designing, including data migration rules, business rules, wireframes, or other detailed deliverables.
Translate business requirements to system/functional requirements and pass to application developers (Systems Analyst).
Salesforce: Configuring the UI and data services.

Application Analyst /Business Analyst

Confidential

Responsibilities:

Project Team Lead on implementation of business solutions and client requests.
Web Analytics: Data Analysis, Creative Analysis, Onboarding new clients
Program, test and troubleshoot programs utilizing the appropriate technology.
Use prescribed proprietary markup language to create customer content in our platform solution.
Conduct Impact Analysis, UAT, and QA checks on 3rd party software solutions, software upgrades, and new feature implementation.
Contribute to the upkeep and consistency of internal documentation related to issues, resolutions, usage topics, and training.
Team Lead on implementation of business solutions and client requests.

Application Analyst

Confidential

Responsibilities:

Participate with internal department(s) and client services members to develop, implement, and maintain computer - based programs for the client's data processing and letter text setup needs.
Provide input regarding job instructions and client proposed project additions and/or changes.
Work with supplied files (data and/or letter text) to meet client expectations/requirements.
Assist with writing/maintaining programs for department utilized software.
Conduct quality control tests/processes and write program documentation when needed.

Account Manager

Confidential

Responsibilities:

Establish and maintain a high level of customer satisfaction.
Daily selling of loans and insurance products.
Management of current / delinquent accounts.
Perform Administrative tasks - cash drawer management, answering phones, routine typing, order supplies and pay bills.
Make recommendations of credit worthiness.
Create and manage timelines to reach desire goals.