IT PROJECT MANAGER / PMO MANAGER

Over eighteen years of Project Management experience managing projects and project managers, exemplary customer-support skills, and a sincere commitment to excellence will increase your company's value by ensuring project success within scope, budget and schedule constraints.

PROFESSIONAL PROFILE

• Project Management Institute PMP Certification and proven track record in increasing productivity, quality and customer satisfaction
• Strong SDLC and PMBOK skills and experience with mature PMO, EPMO processes
• Over 10 years' experience in Healthcare Environment
• An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure
• Excel at managing projects, interfacing with clients, collaborating with project teams, and deploying technology to build successful solutions for clients
• Experienced Project Manager who has successfully led large project teams from requirements gathering through to implementation and support transition
• Competent technical skills with hands on experience
• Decisive, energetic and focused team leader

AREAS OF EXPERTISE

• Project processesinitiation, planning, execution, controlling and closing
• Strong SDLC Process knowledge, participate in mature PMO processes
• Project estimating, tracking and reporting-Clarity
• Project Communications, Stakeholder Analysis
• Business Readiness
• Scope Requirements and Definition
• Process Change Control and Improvement
• Risk Analysis, Heat Maps, Formal Registers
• Change Management
• Team Building and Leadership
• Negotiating, persuading and communication skills

PROFESSIONAL EXPERIENCE

Sr. Project Manager-

Confidential

• Sr. Project Manager on the Hartford Retirement Services Acquisition Team completed seven projects in the Workplace Productivity and Alignment Track and Product Launch/Strategic Relationships Track. Responsible for complete adherence to a mature PMO SDLC process. Using Clarity as a forecast tool and MS Project for planning. Mass Mutual has a mature PMO and processes are clearly defined. Gate reviews are necessary for each SDLC phase in order to progress to the next phase. Participate in CoP Community of Practice for all Mass Mutual Project Managers to ensure standardization and policies/procedures.
• Implementation Manager for Product Launch ProgramResponsible for all Implementation Planning for Product Launch for MM Aviator product. Implementation consisted of three individual Releases over three months and included hour by hour planning, 24 x 7 support model as well as all Business Readiness activities.

Workplace Productivity Projects-

Confidential

Completed on-time and under-budgetEstablishing a brand new facility for 500 Mass Mutual employees in Phoenix for a West Coast presence. Extensive travel. Worked hand in hand with construction and facilities, managing complete IT installation.

Confidential

Completed on-time and under-budget -Establishing an existing facility on Mass Mutual supported platforms and building out a new Network Equipment/Smart Room.

Confidential

Completed on-time and on-budgetMigrating nine remote offices throughout the US onto Mass Mutual supported platforms using Cisco Virtual Office and local ISP.

Confidential

CompletedEstablishing a new office for RS Employees. Worked hand in hand with construction and facilities, managing complete IT installation.

Confidential

Current USIG project working on establishing a new concept office storefront for walk in clients. Managing complete IT Installation for the office including infrastructure and technologies.

Confidential

Current project building out a new Amherst location for USIG

Product Launch Program

Confidential

Building and standing up two separate websites for Hartford Lifetime Income and Mass Mutual Lifetime Income to interact with financial calculators and rate administration. Legal, Compliance and Disclosure information created or modified and included within the scope of project.

Confidential

• Building and standing up data feeds to support monthly and quarterly Commissions Reports to support the business.
• Government Business Product LaunchBusiness Project to identify the Government Retirement Services Marketplace, define Government Business Strategy and Products for Mass Mutual moving forward for current strategy and future strategy. Interact with Senior Level Management Team for meetings, requirements, analysis, process flow and mapping, strategy sessions and presentations.

PMO Manager/Program Manager-

Confidential

• Created and developed new Strategic Enterprise IT Project Management Office for all IT projects including project intake and governance for hardware and software applications
• Managed a team of five staff members from Sr. Project Managers to Project Coordinators
• Managed a 176 M Project for new Patient Care Tower which included managing relocation of Emergency Department, OR Suites, PACU, Central Sterile, Ct Joint Replacement Institute and Intensive Care Units. Responsible for all IT including applications, software, hardware and Black Diamond Technologies 4M IT Budget
• Led installation of Cisco VOIP Implementation throughout the hospital multi location campus including Call Center applications and Unity voicemail System
• Developed policies and processes, standardized documentation and processes
• Served on Executive Committee for IT Strategic Projects and Executive Change Control Board

Project Manager

Confidential

• IT Project Manager for Nortel Telecommunication Systems Installations, primarily CS1000 in the Healthcare Industry
• Working knowledge of Healthcare Facilities and sensitive to Healthcare needs
• Responsible for all aspects of projects including team building and management, budget, scheduling, quality and tracking and reports
• Created response to RFP bids, heavily involved with contract negotiations and estimates
• Last project was a Nortel CS1000E VOIP deployment in multi campus network for a major New England Hospital installed in an emergency situation due to a campus fire

IT Technical Supervisor /Project Manager

Confidential

• Supervised a team of telecommunications technicians and contractors who install, maintain, and support voice and data communications systems within the organization.
• Manage projects related to the telecommunications department, and coordinate with other departments within the hospital. Ensure completion of projects and customer/staff satisfaction
• Oversee the implementation of new technologies. Rely on extensive experience and judgment to plan and accomplish goals.
• Evaluate and improve existing departmental systems and policies and procedures. Create new policies and procedures.
• Provide technical and consultative support to staff, and allocate personnel, materials, equipment and special resources.
• Provide support for Nortel CS 1000M, with Call Pilot Voicemail with extensive networking and coordinated dial plan. Working experience with Vocera, Spectralink equipment.

Project Manager

Confidential

• Project Management of Telecommunication ProjectsLarge Customer Projects with 1000 station minimum-Primarily in Healthcare Industry
• Lead a team of 10 project members from engineers, data collectors, programmers, technicians, and trainers, excel in team building
• Manage multiple projects concurrently using formal SDLC processes
• Training staff and technicians in new products and procedures
• Strength in the areas of PBX System Design, Dial Plan Design, Networking PBX/VM Design, Programming and Engineering