SUMMARY

Information technology professional with experience leading all technology disciplines, including the implementation of new systems or changes to existing systems. Extensive experience in project management and project coordination. Detailed experience in analyzing operational, regulatory, and data security risks and developing both preventive and detective mitigating controls. Recognized for comprehensive communication skills and the ability to partner with business units and quickly understand business processes and technology system components. Experience in tracking multiple projects and related tasks crossing multiple work units.

Skills include:

• Data mining management
• Data security
• Risk-based management identify operational and regulatory risks and implement mitigating controls
• Project management PMP certification
• Managing operational and project budgets
• Lean process analyzing and streamlining both systemic and manual work processes
• Programming languages Assembler, COBOL, C, SQL / Sybase, SAS Enterprise Guide, Business Objects
• Hardware IBM mid-range / large mainframes, UNIX, local area networks, wide area networks

Confidential

Project Manager

• Working with the program leader and eight work group managers, coordinated the development and/or redesign of processes, procedures, and automated systems to comply with the requirements of the Federal mandated National Servicing Standards NSS and California Bill of Rights for mortgages that are in or risk foreclosure.
• Maintained issue logs.
• Tracked weekly status report updates.
• Developed issues log for phase 2 issues.
• Tracked and posted updated artifacts needed to test completion.
• Validated artifacts, performance standards, and compliance measurement standards.
• All service standards requirements were successfully completed in compliance with a very aggressive implementation schedule. The project team has been recognized for their accomplishments. I was asked to stay on the assignment 2 additional months.

Confidential

Project Manager

Developed and managed processes to install Single Sign On SSO software and RFID badge readers on all qualifying PC's at 3 Des Moines hospitals.

Tasks completed:

• Developed training material and completed the training for a team of technicians.
• Developed and implemented a process to capture and consolidate the inventory information needed to identify PC's within the project scope. The inventory information was used by an automated process to create system identifying information on the PC's and download the SSO software.
• Managed the installation of the software and badge readers. Installation included trouble shooting of hardware and software. Team members also followed up on installations to address problems that were identified later.

The project was suspended because preliminary tasks for the next phase of the project had not been completed.

Confidential

Project Coordinator

• Planned and executed a project that migrated data network access for Wells Fargo Home Mortgage consultants, working in banks, from DSL to the corporate wide area network.
• Completed project management tasks:
• Analyzed each bank's data network to determine if the existing equipment and data transfer bandwidth would be adequate to accommodate additional users.
• Gathered data from bank locations to validate the number of users/workstations, current data access configuration, and any exceptions that would affect the migration.
• Created purchase orders and statements of work SOW needed by vendors to complete the migration. Also worked with vendors to resolve issues that were encountered during the migration.
• Worked with a variety of tools to complete change request specifications configuration specifications for data communications equipment and data circuits.
• The project included over 6,000 sites. Because I was responsible developing most of the data needed to complete the configuration information, I stayed on the project past the contracted date.

Confidential

Project Manager

Provided infrastructure analysis and implementation support for all Wachovia and Wells Fargo integration projects for the Educational Finance and Wells Fargo Home Mortgage business units.

Project management duties:

• Worked with the business support teams to develop systems requirements that provided the functionality needed by the merged business units.
• Worked with business project managers to develop the technical requirements needed by applications development to provide the functionality required.
• Ensured integration projects were completed as scheduled.
• Resolved schedules, scope, and technical problems with technical and business managers.
• Migrated network services and resolutions of performance problems.
• Facilitated meetings with support teams and management.
• Created weekly consolidated status reports and meeting agenda for management as well as updated the global project status database. Utilized Microsoft Excel, Word, and SharePoint.
• As a result, there were no incidents of integration projects for the Educational Finance and Wells Fargo Home Mortgage business units being delayed because of Infrastructure support issues.

Confidential

Business Systems Consultant Manager -

• Managed a group of data analysts in Compliance Management Services CMS responsible for extracting data from data repositories for regulatory and operational risk testing. Team members were located in Des Moines, Philadelphia, and Canada. Branch offices were state chartered, resulting in very complex regulatory testing needed for compliance with both federal and state fair lending statutes. Compliance testing also included business divisions in Puerto Rico and Canada.
• Developed new work request process which provided additional information to validate extracts and schedule large, complex requests.
• Served as project manager for compliance testing on two new lending origination applications.
• Developed monthly status reports to track request volume by requester, issues, and rework.
• Worked with testing groups to develop processes for submitting requests, testing extracts, and validating final results to ensure it would meet compliance requirements utilizing SAS, Microsoft Excel, and Access.
• Provided flexibility needed to access all data repositories data mining team used ACL, SAS, and Business Objects tools to complete an average of 250 data requests per month with an error/rework rate of less than 4 .
• Realigned team member's responsibilities and developed/implemented cross training to ensure no reduction in service quality when staffing was reduced by 20 .
• Managed Compliance testing schedules to ensure new extracts were approved by testing analysts without interrupting production services.
• Developed relationships with business clients by holding scheduled meetings with managers and compliance analysts to discuss workloads, testing/review schedules, and service problems.
• Developed processes to improve the quality of requests, resolve schedule problems, and provide a reliable, high-level of service.
• Improved performance of five data mining analyst team members by analyzing skills, determining training needs, and providing training in technical skills, business knowledge, and regulatory compliance.

Business Systems Consultant

Implemented and maintained Governance Vendor Management VM and Management Assessment of Risks and Controls MARC programs. The programs were mandated by federal regulations such as Sarbanes Oxley SOX and were guided by corporate policies that required corporate management approval. Implementation of the programs provided controls that mitigated multimillion-dollar data security and corporate reputation risks.

Vendor Management

• Completed vendor management analysis and implemented controls such as approved contracts, determination of financial viability, and data security plans for high-risk vendors identified by the Auto and Canadian divisions.
• Met aggressive corporate schedules by working closely with vendor contacts to develop controls and determine vendor viability. Formally recognized for the successful implementation of the program.

Management Assessment of Risks and Controls MARC

• Managed the identification and analysis of risks and controls identified by Information Technology Division to comply with Corporate Risk program.
• Developed an additional risk project to analyze IT business processes to ensure all operational risks were accurately identified and mitigating controls were in place, resulting in the addition or change of numerous risks and controls.

Confidential

• Data Security unit that provided business system user account services to Wells Fargo Home Mortgage WFHM .
• Information Security Analyst Project manager and project stakeholder for WFHM IT projects relating to data access, new applications, modifications to existing applications, networks WAN/LAN , acquisitions, and mergers.
• Ensured IT projects were in compliance with corporate data security standards by serving as the data security subject matter expert for all development, network, system changes, and business acquisition projects.
• Met the need of a Wells Fargo Home Mortgage initiative to add hundreds of mortgage origination team members in response to falling interest rates, completed a project to meet an aggressive schedule, and was recognized for exceeding requirements.

Confidential

Regional Data Security Analyst

• Directed IRS data security for three-state district and reviewed security controls used by city and state agencies using federal tax information in a 12-state region.
• Ensured compliance with federal statutes requiring protection of federal tax information by reviewing 20 state and city tax administration computer systems. Conducted detailed analysis of
• data flow, use, and access. Formally recognized by the national office for the quality of the reviews and the process developed to complete reviews.
• Complied with regional requirements, successfully conducted security reviews, and developed compliance reports for several branch offices.

Chief, Information Systems Staff

• Managed all information system activities including local applications development, client/server administration, data and voice communications, and protection of data supervised seven employees with an annual operating budget of 500,000.
• Represented district office for regional and national projects, selected to work on several high profile projects, and formally recognized for completed tasks.
• Updated district data management infrastructure managed the design, development, and implementation of one of the first LAN servers in the region.

Confidential

Computer Operations Director

• Managed a state-of-the-art data center supporting 600 online terminals at local and remote locations supervised 16 employees with an annual operating budget of 4.1 million.
• Maintained a modern facility by upgrading hardware, software, data storage, and printing systems that provided Central Life with a competitive advantage through cost effective and efficient operations.
• Kept 1987 expenses within 99 of budget.

Confidential

Data Processing Manager

• Supervised staff of 12 programmer/analysts, data entry, and computer operators.
• Designed, developed, installed, and implemented a 1.8 million dial-up, point-of-sale retail system which provided sales information from 220 stores to the central office. Instructed 26 training classes.
• Upgraded data entry, online, and remote batch processing hardware and software that improved inventory control by providing consistent and timely information.