SUMMARY

• An innovative and technically inclined QA Lead/ Scrum Master with 13+ years of experience in planning, designing, developing and implementing cutting - edge technology solutions to facilitate business objectives across Banking and Financial services, Insurance, Travel and hospitality domains.
• A Certified Scrum Master adept at blending technology skills with extensive Scrum experience, IT project management orientation, and business development expertise to evolve business strategies.
• Highly skilled at executing all phases of SDLC, process optimization, technical operations and project management coupled with proven problem-solving and decision-making skills to propel overall organizational improvement.
• An effective communicator with excellent interpersonal skills and the unique ability to interact smoothly with clients, customers, employees, and collaborate with teams to develop solutions to complex largescale projects.
• Successful implementation of numerous complex projects globally, with rapidly evolving requirements and challenging timelines resulting in multiple client and organizational accolades
• Profound experience working Agile and waterfall methodologies across various stages of testing involving Production Validation, User Acceptance testing, Regression testing, System Integration testing, System testing and Performance testing
• Vital experience as a Scrum Master role and performing Business System Analysis while catering to the needs of highly demanding projects
• Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
• Scheduling and allocating work, providing advice and guidance, and resolving problems to meet technical performance and financial objectives
• Extensive experience on webservices automation using Groovy scripting and SOAP UI
• Coordinate all Scrum Ceremonies including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning
• Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes
• Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines
• Bring ideas from professional facilitation, coaching, conflict management, mediation, theater and so on to help the team become a high-performance team
• Empower the team to make system and process improvements captured in sprint retrospective meetings
• Use key Scrum metrics (burndown, velocity) to help deliver committed work
• Manage sprint backlog items and tasks and Manage all Scrum boards (physical or virtual)
• Leads the team’s efforts towards continuous improvement
• Sets and runs effective recurring status meetings with the product, portfolio and delivery managers
• Provides a single point of contact for projects and Manages the health of the team
• Works with Product Owner to define project scope and objectives and Works effectively with others to remove delivery team roadblocks
• Guides team through continual improvement process & Partnering to ensure that our ways of working are consistent across teams
• Creates and manages project/program resource loading and budget; reconciles budget monthly and communicates risks to Leadership
• Facilitate the Production deployment and Implement the changes after the successful completion
• Active involvement across all phases of testing including Requirements gathering, Test Estimation, Test Strategy, Test Plan formulation, Execution, Closure
• Involved on developing business architecture using requirements such as scope, processes, alternatives, and risks.
• Experienced on analyzing client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
• Responsible for communicating client’s business requirements by constructing easy-to-understand data and process models
• Involved on providing input into developing and modifying systems to meet client needs and develop business specifications to support these modifications
• Proficient knowledge of project management methodologies and tools, resource management practices and organizational change management techniques
• Proficient knowledge of plan development and execution, scope planning, schedule management, cost estimating and control, quality planning assurance, organizational planning, project communications, risk identification/ response control and management. Profound experience on PCI application process and Security certificate process
• Primary contact for test initiation, test requirement identification, test resource allocation, test planning, test designing, test execution, test closure, test advocacy, issue resolution, team coordination, stakeholder, conflict, time, cost and quality management
• Test Environment setup - Expertise in Deployment and Environment set up - used various DevOps tools (Jenkins, Maven, GitLab) and support production support mailbox on pager duty
• Exposure to Java driven Cucumber Framework and Selenium automation. Involved in UFT scripting
• Decision making authority at a program level to drive directions for application testing groups for all testing related matters
• Management of strategic and tactical relationship with program stakeholders helped achieve overall success of the project
• Providing definitions to RACI Matrix, and entry/exit criteria for each test phases
• Exposure to Robotic Process Automation (RPA) - UiPath tool and PMP Certification in progress

AREAS OF EXPERTISE

• Business Analytics
• Process Re-Engineering
• Business Intelligence
• Test lifecycle Management
• Defect Management
• Strategic Planning
• Database Administration
• Workflow Management
• Quality Engineering
• Project Management
• Data Warehousing
• RPA Automation
• Business Analysis
• Web Services /AWS
• Data Technologies
• Data Management
• Scrum Master - CSM
• Performance Testing
• Data Visualization
• Automation Testing
• Vendor Management
• Process Improvement
• Client Management
• Interpersonal Skills

TECHNICAL SKILLS

Languages Worked on: C++, C#, Python, Groovy, Java, HTML VB Script, XML, .Net,Splunk.

Operating Systems Used: Windows XP, Windows 2000, Windows NT, Win 7, IO7, Android.

Databases: SQL Server 2002, MS Access, Teradata, DataStage, Informatica, Oracle SQL Developer, OBIEE.

Testing Performed: ETL, DB Testing, Web service testing on SOA (SOAP & REST), Functional & System testing, User Acceptance Testing, Regression Testing, Integration Testing, Manual Testing - Functional, Middleware testing, Mobile testing.

S Project Life Cycle & Process Model: Agile (Scrum), V Process Model, Modified Waterfall Model, Waterfall Model and so on.

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Onsite Technical QA Lead / Scrum Master

Responsibilities:

• Coordinating with project managers to ensure continuity and use of best practices with client end-users
• Facilitating cross-functional executive team meeting for best practice assessment and knowledge share regarding client implementations
• Prepared detailed and accurate status reports on ongoing projects, and escalating client complaints to the appropriate team
• Tracked major client-specific deliverable and assisting team in identifying bugs
• Served as a communicator for various departments to ensure the team is working as per clients' guidelines, and adhering to the agreement requirement
• Provided technical advice and assistance to the software development team
• Worked closely with the development team to understand glitches in products, and suggesting solutions

Confidential, Charlotte, NC

QA Lead /Scrum Master / UAT Test Lead

Responsibilities:

• Conducted a complete assessment of teams, processes and environment; defined issues and risks; and oversaw the design and introduction of tools, processes and best practices across testing life cycle to improve throughput, communication and on-time delivery of projects in an Agile development environment.
• Performed various automated tests and ensured continuous regression tests on application
• Maintained and monitored the error log for all issues identified using Quality Center

Confidential

Testing Technical Lead

Responsibilities:

• Elicited information from customers to create requirements, use cases, application specifications, test plans and test scripts
• Created and maintained test schedules for all assigned projects and ensure delivery with prompt issue escalation
• Contributed in the scripting and preparation as well as execution of both application and integrated test scripts

Confidential

Integrated Quality Assurance Lead

Responsibilities:

• Led projects test activities in accordance with policies and standards.
• Drove test deliverables on a project’s basis being responsive to schedule and quality requirements.
• Designed tests with re-use in mind to fast track quality testing of products.
• Implemented test verification (e.g., Technical Reviews) and validation (e.g., Function Test or System Test) practices, standards, metrics, training, and processes).