Implementation Manager Resume

SUMMARY

Project Management professional with over 15 years of experience in project and delivery management, successfully leading multi - million-dollar software development projects in Financial, Insurance and Retail industries by building effective cross-functional teams to drive strong results and achieve high customer satisfaction rating.
Managed an $8M fixed price engagement for a large Fortune 500 financial services company that replaced legacy transfer agency accounting system, successfully meeting client requirements and implementing an effective change management process for sustainability
Successfully executed multiple concurrent engagements - managing multiple teams, project planning and execution, resource planning and management, risk mitigation, change control management, expectation management of key stake holders, monitoring project progress and reporting - producing excellent customer satisfaction ratings
Deep expertise in software development life cycle, additional knowledge of AGILE methodology
Over 15 years of experience designing onsite and offshore project teams, managing professional development for said teams, and creating pathways for individual member success
Formally recognized for excellence in project delivery, budget management, and team leadership
Diverse industry experience with clients like Liberty Mutual, Fidelity Investments, and Ahold

PROFESSIONAL EXPERIENCE

Confidential

Implementation Manager

Responsibilities:

Manage development team and coordinate with internal and external stakeholders to deliver to agreed timelines, quality and cost.
Run project scrums.
Triage defects and change requests on a regular basis.
Review requirements, estimates and prioritize as per business needs and translate them into development tasks and schedules.
Enforce and evolve best practices and processes to ensure the quality of delivery.
Integrated OneShield system into client’s technology environment by building customized, streamlined workflows across multiple business domains to minimize disruption to current operations and increase customer productivity
Managed development teams to deliver a high quality product according to contract timelines and budgets by adeptly reviewing requirements, triaging defects, working through change requests
Collaborated with leadership to evolve company best practices and processes to ensure continued customer delivery success

Confidential

Delivery Manager

Responsibilities:

Define project scope, timeline, goals and deliverables in close partnership with client managers to create work breakdown structure and assign resources
Monitor project progress against timelines and quality requirements developed through project plans, milestones, timelines, deliverables, budget, and resource plans; effectively communicating status and issue resolutions as needed to key stakeholders
Create and implement change management plan to achieve desired objectives of projects
Ensure critical documentation is created and validated to meet client requirements and best practices
Manage all aspects of resource management including billing, invoice tracking, onboarding, training, coaching and performance appraisals

Confidential

Project Manager

Responsibilities:

Managed the integration of data feeds from multiple existing applications into a singular InvestOne product as part of a fund accounting project for a large financial services company. The goal of the project was to streamline the data feed process, eliminate redundant data feeds, improve performance in loading data to InvestOne, reduced overall processing time by 20%
Liaised with InvestOne implementation team, client managers, and internal cross functional development teams to define project scope, timeline, deliverables, data feed specifications, and test plans
Created and maintained end-to-end project documentation including project plans, reporting, change control processes, task scheduling, implementation milestones, budget tracking, and risk assessment
Accountable for excellence in project delivery including monitoring project deliverables to be completed as designed, budgeted, and scheduled

MajescoMastek

Program Manager/Project Manager

Responsibilities:

Collaboration with sales team to create proposals, RFPs, and SOWs
Defined team structure and identified key team members for successful delivery of projects
Monitored project progress against contractual committment
Expectation management of key stake holders, internally, and within client organization
Oversight of project close outs including production hand-off, team performance evaluations, client satisfaction, and documentation of future improvement areas