TECHNICAL SKILLS

Project Management: MS Project, MS Visio, MS Excel, MS PowerPoint, Rally, VersionOne, Jira

Programming: Object Oriented Programming, Java, JSP, Servlets, JavaScript, Struts, Spring, Hibernate, SQL, PL/SQL, HTML, CSS, XML, Unix/Linux Shell Scripting

Testing: JUnit, JWebUnit, QTP, Selenium, JProbe, SOAP UI, LoadRunner, Problem Reporting tool/Bug reports, HP QC, QA complete

Requirements Engineering: Rational RequisitePro, Blueprint, Rally, Jira, VersionOne, DOORS

Design: Rational Rose, MS Visio, Design Patterns, Enterprise Architect, UML, Erwin

Source Safe: CVS, VSS, TFS, IBM Rational ClearCase, SubVersion, GitHub/Gitlab, Bitbucket

Build/Integration: Ant, Maven, Jenkins, Cruise Control, Packer, AMI, Teraform, AWS

Other Tools: Confluence, ServiceNow, Eclipse, WSAD/RAD, SharePoint

App and Web Servers: JBoss, Weblogic, WebSphere, IIS, IBM HTTP server, Apache

Database: Oracle, SQL Server, Mongo DB, Couchbase, RDS, Mainframe, PL/SQL, Oracle Objects

Frameworks/Engines: Elastic Search Engine, Micro services, Angular JS, Ext JS, Kentico CMS

Browsers: IE, Firefox, Chrome, Safari

Operating System: Windows, Unix/Linux

Mobile App Testing: Android / iOS

PROFESSIONAL EXPERIENCE

Confidential

System Integration Engineering

Responsibilities:

• Implementing the Agile & Lean best practices to accelerate the development, testing and release of the software.
• Coaching developers and testers to improve productivity through automation.
• Assuring value delivery, resolving team impediments and managing risks.
• Establishing Cadence, driving Agile ceremonies, providing leadership and guidance to Scrum teams; Measuring the metrics and providing visibility to the stakeholders.
• Designing solutions for the Tech Refresh and Cloud Adoption Initiatives.
• Identifying the Process Improvement areas and providing solutions for optimization.

Confidential

Technical Program Management

Responsibilities:

• Coached and educated cross functional teams to “be” agile rather than “do” agile.
• Coached on agile characteristics, including 1) agile ceremonies (PI planning, sprint planning, daily standup, sprint review, and sprint retrospectives), 2) backlog, 3) epics/features, 4) user stories/story points, 5) prioritization, 6) continuous improvement using inspect and adapt, 7) release on demand, value streams and release trains, 8) PDCA (Plan - Do-Check-Act), 9) Continuous exploration, integration and deployment (CI/CD) and 10) Kanban dashboard.
• Instituted customer-centricity, ensuring future technology development yielded customer value by
• Creating and analyzing journey maps based on Analytics and BI data.
• Conducting customer interviews and usability tests.
• Analyzing customer support call data to develop understanding of customer challenges.
• Garnering early feedback from customers and business on incremental deliverables.
• Pioneered the best test practices like TDD, BDD, Micro services REST API testing.
• Evangelized the Agile and DevOps best practices to deliver high quality software faster.

Confidential

Director Technical Program Management

Responsibilities:

• Built the Technology PMO function within WorldVentures.
• Built technology roadmap and release schedules in partnership with Business Stakeholders, Product Management, Scrum Masters, System Architects, Solution Architects, Product Owners, User Experience, Engineering and QA.
• Managed demand by working closely with all constituents to prioritize programs & projects based on business needs, ROI, resource capacity, risk exposure and interdependencies.
• Tracked and managed dependencies across programs/projects, platforms, systems; Led escalation to make issues visible to stakeholders and leadership.

Senior Technical Program Manager

Responsibilities:

• Led the launch of first ever large travel technology platform for the company hosting travel tour management eCommerce applications (web and mobile app) resulting in Creation of IP, increase of inputting of Trips from 50 per month to 100 per week, 10X increase in scalability, 3X increase in website booking conversion rate, Separate Call center application helping increase customer satisfaction by 20%, Launch of Mobile App on both iOS and Android resulting in member engagement increase by 25%.
• Delivered large technology initiative to enhance the travel technology platform using Micro services, Couchbase DB, Elastic Search, Angular JS Frontend, CMS hosted Web (improved time to market on content changes), iOS/Android Mobile App, Rabbit MQ messaging channel, Automation of CI/CD pipeline, Containers, AWS Cloud hosting, Auto Scaling and multi-language support.
• Rolled out fraud prevention initiatives, reducing fraud/chargebacks 40% & increasing approval rates.
• Optimized the AWS Infrastructure resulting in cost savings of $2M per year.

Confidential

Senior Portfolio/Program Manager

Responsibilities:

• Performed various roles during the tenure at Confidential like Software Developer, Technical Lead, Development Manager, Program Manager working various large enterprise clients.
• Led the agile transformation program with eight scrum teams built from scratch.
• Trained teams on importance of failing early (agile), rather than late (waterfall).
• Structured Sprint & Scrum of Scrums cadences, and quarterly PI planning sessions.
• Improved team productivity 20% by optimizing work streams and reducing waste.
• Reduced system integration testing defects 15% by implementing TDD.
• Organized Portfolio Governance Board, ensuring oversight of lean-agile best practices.
• Monitored, measured & controlled project scope, time/milestones, budget, quality and risks.
• Effectively communicated Project/Program status, progress & changes to all the stakeholders (technical and non-technical) and the steering committee.
• Led numerous, multi-year large-scale agile and waterfall development projects and programs.
• Accountable for $15M portfolio that encompassed 20+ Waterfall, Agile projects (using Scrum, Kanban and XP), Maintenance & Operations projects, involving 100+ geographically dispersed delivery resources across North America, Europe, China and India.
• Delivered agile transformation program to replace legacy reservation system ($15M over 2 years). Built scrum teams and delivered 8 program increments.
• Led $10M content modernization program. Accelerated data conversation rates 30% and improved end-to-end data publishing efficiency 40%.
• Promoted four times over 12-year period in Confidential .