Senior Project Manager Resume New Jersey - Hire IT People

SUMMARY

Responsible for developing the QA strategy, managing all QA activities, and for ensuring delivery with the highest levels of quality. Oversees accurate implementation of test strategy design, test plan creation, test plan execution, defect management/triage and product release activities. Advises senior management of key project plans, decisions, milestones, risks
Highly skilled in Omni Channel, Retail, eCommerce, and Restaurant, Point of Sale, Retail Systems, Store System program and project management of the following; eCommerce Cloud, mPOS, mStore, POS ERP, Front End and Back Office, P2PE, EMV, PCI Compliance, and transaction processing
Point of Sale Technologies: Xstore, Aptos, PCSM, NCR, IBM, Saleforce, etc
Extensive background in Migrations, Rollouts, New POS, Upgrades, Integrations, transformations, maintenance and support, and Next Generation Program and Project Management
Extensive background in the planning and execution of transformations, migrations, upgrades, and rollouts
Seasoned in the management in distributed and retailers in geographically distributed teams; onsite, offshore, and nearshore
Experienced in the development and execution of tactical, strategic, and product roadmaps
Advanced skills in Quality Assurance and Testing

PROFESSIONAL EXPERIENCE

Senior Project Manager

Confidential - New Jersey

Responsibilities:

Lead project planning budgeting, status reporting, risk and issue management, resource planning and management, and executive reporting activities
Guide Agile project management methodology and practices
Guide project resources to deliver on commitments and decision making
Partner with software vendor project management and resources to deliver on commitments
Serve as the voice for Hudson, advocating for client success and software partner accountability
Manage internal Hudson resources and stakeholders to deliver on commitments and make timely decisions
Keep all team members and stakeholders engaged and informed, and manage conflict resolution

Senior Manager - IT Store Support

Confidential

Responsibilities:

Manages and monitors networking and telecom systems and vendors; up-time management, daily sunrise reporting, SLA management, router upgrades, failover initiatives
Management vendor and internal Help Desks and reduces call and ticket volumes and eliminates call overages; reporting, metrics, process improvements, call reduction initiatives
Management of store maintenance and support vendors and internal resource and reduces dispatches; advanced exchange, depot, equipment inventory, warranty RMA, warehousing, shipping
Oversees and manages vendor relationships, SOW’s, vendor work efforts and delivery for associated and assigned program(s), projects, and/or initiatives
Coordinate, implement, and manage the necessary tools, services, and reporting to properly accomplish assigned projects, tasks, and initiatives and provides regular status reporting, roadmaps, and scorecards.
Payment Processing and Vendor Management; World Pay, Verifone\AJB, FIS, Global Payments
POS Hardware and Software Solutions Management. NCR, HP, Oracle Xstore, POS Ready, Epicor, Aptos, etc.,
Budgeting and Financial Management
Program management and team leadership for all assigned projects
Liaison with internal business units; store operations, eCommerce, LP, construction, finance, marketing, planning, finance, IT infrastructure, etc.