SUMMARY OF QUALIFICATIONS

Information Technology Consultant with a successful record of implementing and supporting large scale IT Projects seeking project management/ senior IT consulting position in a growth-oriented, market-driven company. Highly-focused and result-oriented in supporting complex, deadline driven projects with emphasis on prioritization of issues and risks to identify solutions in their initial stages. Excellent managerial and delegation skills, and great attention to detail which ensure deadlines are met on time, under budget, and to the client's satisfaction. Performs well in team environments and develops strong customer relationships. Customer Service oriented, client facing, and great conflict resolution skills.

PROFESSIONAL EXPERIENCE

Confidential

Project Manager: Consults and Ad Hoc Reports:

• Working in the Enterprise Project Management Office EPMO responsible for Consults, Ad Hoc reports, Deliverables Management, Process Improvements, and Document Configuration. Specific responsibilities include:
• Identified and implemented process improvements to enhance visibility and ensure projects were delivered under budget. Process Improvements corrected a project that was 65,000 over budget.
• Schedule and manage system consultation and ad hoc reporting projects from inception to completion, on time and under budget.
• Chair and Facilitate project meetings to resolve any impediments that are encountered on a project, and develop a mitigation plan to overcome those obstacles.
• Triage and assign incoming consultation and ad hoc report request to appropriate staff/team members for resolution.
• Manage MS Project schedules for all consult and ad hoc report projects for accurate reporting to executive management.
• Developed Standard Operating Procedures for consult and ad hoc project manager position to align the position with CMMI Level III.

Confidential

Functional Team IT Consultant / Test Analyst

CGI supplies approximately 40 hospitals across the US, including Canada, with SOVERA HIM, an Electronic Medical Records EMR system. Specific responsibilities included:

• Tested all system functionality and verified expected results in the database before major system upgrades.
• Provided regularly detailed reports of testing progress with a breakdown of passed and failed test scripts to Production and Design teams.
• Resolved functional system issues reported to the Support Team.
• Provided on call support 24 hours a day, 7 days a week, once a month for all critical and down system occurrences.
• Managed system background programs through UNIX and manipulated system data via SQL PLUS.

Confidential

Web Based Training Application Team Lead / Service Desk Manager:

CGI contracted with the state of Washington to implement SACWIS, which was deployed statewide in a phased approach to over 3,000 end users. Specific responsibilities included:

• Developed WBT modules, User Manuals and Quick Help Guides which returned a 30 reduction in calls received by the Help Desk
• Managed Web Based Training WBT Application Development staff effectively and efficiently to successfully deliver a high quality product to the client on time.
• Established project plan and quality assurance criteria which greatly increased the quality of the WBT Application.
• Wrote data entry scripts to support training materials for ongoing state wide training.
• Through cross-functional consultation, streamline processes which drastically reduced data entry efforts of pristine training data that could be entered into databases via SQL.
• Managed training development environments used for instructor led training curriculum.
• Led and hosted instructor training sessions for a system wide curriculum of courses prior to system implementation.
• Identified training impacts in system design sessions that were incorporated as real business scenarios in training materials which enhanced the training experience for end users.

Confidential

WBT Analyst / Test Analyst / Service Desk Analyst:

CGI contracted with the state of New Jersey to implement SACWIS which was deployed statewide in a phased approach to over 6,000 end users. Specific responsibilities included:

• Developed and implemented a solution for a critical system issue that was approved implemented statewide.
• Developed Web Based Training application, User Manuals, and Quick Helps Guides that supported the application.
• Maintained web site with important announcements, reports, and information regarding the project team.
• Developed and executed System Test and User Acceptance Test Scripts.
• Performed Regression Tests to assure system integrity post deployment of maintenance releases and emergency fix releases.
• Tested/verified and/or corrected system generated messages that end users received from the application.
• Documented and analyzed functional/technical issues reported to the Service Desk and created a Knowledge Base for project staff and end users.

Confidential

Custody Fund Accountant:

Specific responsibilities include:

• Settle trades of stocks and bonds on the New York Stock Exchange.
• Processed Corporate Actions Stock Splits and Stock Dividends that were issued to investors.
• Calculated and reported the Net Assets Value of Mutual Fund within certain Portfolios.