SUMMARY

• Created user stories. Groomed product backlog. Prioritized feature development schedules. Documented product functionality. Created acceptance criteria and documented Definition of Done. Verified functionality with developers after completion.
• Prioritizing, designing, scheduling and validating features for a SOAP XML API product.
• Manage daily operation of QA department of 12. Formulating test plans, testing methodology, documentation, and QA training for consumer, enterprise, and web based applications. Perform candidate reviews and interviews. Active in project planning, Agile environment.
• 6 years managing software development projects from inception to roll - out and maintenance for international country launches, training sessions, and software internationalization.
• Provide mentorship to test team in regards to test plan writing, test case writing, defect writing, bug investigation, candidate interviewing and the overall QA process. Participated in agile/scrum process. Document test procedures for manual test cases. Execute test suites and cases. Perform various types of software testing (functional, installation, acceptance, load, stress, performance, regression)
• Created and maintained the definitive resource for America Online’s marketing pop-up development and release process.
• Planned and conducted software development training classes both domestically and internationally for classes with up to 40 participants.
• Windows (all variants), Mac
• Manage, Automate, Quick Test Pro, QA Director, N-Central, Auvik, Brightgauge, Jira, Agilecraft, Confluence.

PROFESSIONAL EXPERIENCE

Product Owner

Confidential

Responsibilities:

• Created and tracked user stories for highly visible AT&T entertainment product
• Worked closely with development team for prioritization, development, and feature / Product demonstrations.
• Documented product functionality
• Tested completed features.
• Worked with scrum master and remote project management for product updates and scrum planning.
• Worked with offshore development teams in multiple countries and throughout the United States.
• Created Acceptance Criteria.
• Defect management for Joint Venture AT&T project.
• Created, verified, updated defects in AgileCraft / Jira
• Validated defects and fixes.

Platform Engineer

Confidential

Responsibilities:

• Subject Matter Expert for suite of Connectwise Products.
• Maintained backlog for enhancements.
• Integrate software to create an overall platform for network management
• Create automation using batch files, powershell, and scripting for deployment through GOP and RMM software.
• Evaluate and maintain software packages for incorporation into platform
• Coordinate system upgrades with engineering department for software deployment
• Verify and validate software changes before deployment to network
• Set business standards for software processes and standard operating procedures
• Document and disseminate software changes and procedures.
• Perform training sessions for newly onboarded employees
• Leveraging SQL to extract data

Product Owner / Technical Business Analyst

Confidential

Responsibilities:

• Build and enhance products from existing and innovative ideas
• Manage and groom backlog
• Create Epics and user stories for enhancements
• Design development technical specifications
• Create partner facing documentation
• Manage project life cycle from planning through release
• Analyze and maintain partner relationships both internal and external of the company.
• Verify product enhancements meet product and partner needs
• Create product scope documentation
• Create reporting views in MS-SQL to be used with exposed API endpoints
• Design and test REST and SOAP API endpoints
• Prioritize and distribute development projects
• Member of scrum team

QA Manager

Confidential

Responsibilities:

• Responsible for creating a QA department
• Create and manage QA processes (e.g., defect tracking, test case management, testing strategies, etc.) for a team of 6 QA engineers
• Create and document QA Procedures
• Write test cases and plans through Development Requirements Documents and through developer polling
• Implement automated test environment using Quick Test Pro and VBS
• Perform employee reviews
• Document and manage workflow for all QA activities

QA Manager

Confidential

Responsibilities:

• Responsible for managing the Software Quality Assurance Department, including analysis of software requirements, review of development documentation, creation and review of test designs and procedures, and process improvements within the department.
• Manage QA processes (e.g., defect tracking, test case management, testing strategies, etc.) for a team of 8 QA engineers and 4 SDETs
• Manage day to day employee administration and work assignment
• Develop test plans and suites for consumer, enterprise, and web based applications
• Formulate test documentation and procedures for new products
• Conduct employee performance reviews
• Participate in software project planning and provide project estimates
• QA liaison for agile development process
• Direct report to Vice President of Research and Development