SUMMARY

• Portfolio/Program/Project Management professional and Scrum Master with experience within diverse industries such as IT, Retail, Ecommerce, Energy, Financial Services, Banking, Electronics, and Academia.
• Expertise includes business intelligence, business applications and analysis; risk management; process improvements, accounting/auditing, financial project management that includes financial planning, budgeting, forecasting, and estimations.
• A confident team leader and relationship builder; excels at achieving business goals using a team - oriented, service-driven, and solution-based approach.
• Excellent research and analytical problem-solving abilities supported by equally strong team leadership and collaborative skills.
• Expertise in translating technical information and communicating with diverse audiences. Ambitious team player who handles multiple challenges in a poised and professional manner.
• Creative problem solvers with a strong ability to coach, motivate, lead, and empower teams to peak performance.
• Known for applying a consultative approach while building high-trust relationships.

TECHNICAL SKILLS

• JIRA, Confluence, SharePoint Portals, Dashboards, and Forms, Microsoft Project
• Quickbase, Service Now, Microsoft Visio, JD Edwards, Microsoft Office (Advanced Excel), EDI
• EZ-AP Suite, SAP R/3 4.7 (FI/CO), Lawson, Net Suite (One World), AS 400 (World), PeopleSoft
• Nexis, QuickBooks, Sage, Tally (6.3v), Minitab Release 15, Read soft
• Agresso, several stand-alone Mortgage Applications

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Project Manager/ Scrum Master

Responsibilities:

• Lead and Manage complex revenue generating programs and projects from start to end - Led & Managed $2M ecommerce project with an expected ROI of $4.72M in Year 1 and $8M in Year 4.
• Led & Managed implementation of CVV & AVS on credit card validation & processing on LennoxPROs sites.
• Salesforce implementations & integration with existing systems.
• Managed project inception through CAPEX phases of work estimations & obtaining project approvals from executives.
• Managed all aspects of budgeting, project tracking, status, and communications.
• Facilitate regular Steering Committee & Investment Committee meetings with Leadership and Executives.
• Led & Managed teams of 30+ personnel on projects/programs - BAs, Developers, QA, UAT, UI/UX, Vendors both onshore and offshore.
• Executed vendor contracts/SOWs as needed.
• Work on improving existing processes for better project delivery across the board.

Confidential

Agile Project Portfolio Manager

Responsibilities:

• Lead and Manage complex revenue generating programs and projects from start to end
• Projects Managed: Customer implementations, Salesforce implementation & integration with existing systems, Systems migration/Ticketing systems, Customer/Production Support Migration
• Manage the Governance process and assist in evolution of project methodologies and best practices
• Facilitate regular Steering Committee & Investment Committee meetings with Leadership and Executives
• Handle all aspects of portfolio projects business case and financial model and review with PMs/Sponsor prior to Investment committee meetings with Leadership
• Review dashboards, project status, tollgate requests, and all other materials needed for Steering committee meetings
• Review and track portfolio projects budget vs actuals from start to end
• Review and report on IT resource allocations at steering committee meetings
• Prioritize portfolio projects with Leadership and Executives to maximize value and maintain strategic fit
• Mentor & Coach PMs on the project management principles and tools
• Work on improving existing processes for better project delivery across the board

Confidential

Digital Project Manager

Responsibilities:

• Lead and Manage complex revenue generating million dollar programs and projects in Web and Mobile
• Organize project team; Facilitate project kick-off meeting
• Ensure project time is tracked correctly; Schedule and facilitate appropriate team meetings
• Oversee development of all project related process and planning documentation
• Develop and maintain milestones and full project schedule
• Lead the Risk Management Process including risk identification, risk mitigation plans/action, and risk contingency plans/action
• Collect project baseline estimates and cost model estimates for executive reporting
• Keep all project artifacts up-to-date; Obtain stakeholder sign-offs and publish them
• Ensure Enterprise test plan & execution is complete; Facilitate Go-Live preparation
• Review project status weekly with Leadership & PMO; Provide weekly written status reports
• Facilitate weekly project team meetings; Compile lessons learned after each project phase; Track the Change Control process
• Distribute project survey, monitor responses, and develop feedback report; Transition remaining responsibilities or tasks to appropriate support group(s)
• Coach Co-workers at all levels to ensure the team collectively delivers on stated objectives; Raise visibility of risks and issues so they can be mitigated appropriately
• Comply with, and recommend changes to processes
• View and enforce On-Boarding guidelines and process, and help others to do the same
• Responsible for tracking relevant metrics and drive action items based on results
• Create strong relationships with all stakeholders, functions, key individuals in the product team, support teams to drive success
• Lead resolution of complex technical issues with the cross-functional development and support teams

Confidential

Agile Release/ Project Manager

Responsibilities:

• Manage complex projects (both Agile & Waterfall) simultaneously in eCommerce Marketing. Provide day-to-day project planning, leadership, oversight, direction, interaction with stakeholders, budgeting, forecasting and all other related project management tasks
• Direct and manage project development as it relates to eCommerce Marketing. Lead cross functional matrix teams (between 10 - 20) through change processes
• Define project scope; develop integrated project plans, goals, and deliverables in collaboration with cross-functional and cross-operating company teams
• Manage scope creep for Waterfall projects thorough requirements analysis, implementing a solid change control process, associating a cost of scope change, establishing a requirements baseline; for Agile projects by maintaining the product backlog and reprioritizing the original set when a new requirement is requested
• Deliver presentations to Management using dashboards on a regular basis to report the progress of the different programs/projects
• Suggest areas for improvement in internal processes along with possible solutions
• Identify the appropriate work structures and processes to accomplish program goals and objectives
• Provide progress reporting and prepare presentations for executive communication. Represent eCommerce Marketing on various project work streams
• Program management and development designed to help improve Marketing
• Quality Driven Management striving to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science
• Effectively use metrics to track progress, identify issues, make decisions, and improvements
• Assist Learning and Development to facilitate design and deployment of training programs specific to the project
• Facilitate new process design and implementation