Senior Project Manager Resume San Diego, CA - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

Provides Organizational Development analysis, strategy, and deployment across a number of fields.
Guides organizations towards problem - solving, goal setting, and change management best practices.
Provides consultations, documentation, coaching, and training to create strong foundations in the areas of operations, technology finance, and human resources.
Brand strategy, social media management, road mapping, foundational documentation, agile/ scrum coaching, and product development/ management.

Confidential, San Diego, CA

Project Manager

Responsibilities:

Managed many high profile projects including - Digital menu boards, packaging, back-office systems upgrade, 0365, Windows 10, POS Upgrades, EMV implementation.
Coached technical partners on bug tracking, backlog grooming, sprint planning, and agile/ scrum best practices.
Led process solution discovery and delivery for BOH cloud technology migration including process mapping, UAT, defect tracking and release management.
Managed operational support activities for new products, equipment, and promotion development from unit test through system introduction, including - developed and approved operational procedures: sourced and monitored the installation of restaurant equipment; solicited feedback from regional and restaurant management; monitored and evaluated test results, and represented operational requirements and perspectives on product development teams.
Led new product teams, cross-functional and intra-departmental teams to provide expertise on operational systems and capabilities. Recommended best technical and procedural options based on delivery of concept, operational feasibility, and supplier capabilities. Made independent decisions on product, process, and technical issues related to achieving testing success, weighing cost implications and process capabilities.
Led multiple project teams; while serving as Operations subject matter expert, specifically representing the viability and feasibility of new systems or processes from an Operations perspective.
Managed multiple vendors and sourced new third party options to find the best technical and operational fit for the company in a myriad of initiatives.

Confidential, New York, NY

Scrum Master

Responsibilities:

Worked with stakeholders to create product roadmaps, release schedule & quarterly phasing plan.
Facilitated UAT, Penetration, Accessibility, Load and Beta testing.
Led and coached the organization in Scrum adoption.
Maintained all scrum artifacts and planning systems.
Worked with the product owner to execute sprint planning, kickoff, review, and retrospective.
Helped employees and stakeholders understand and enact Scrum and empirical product development.

Confidential, San Diego, CA

Program Manager/ Data Analyst/ Digital Producer

Responsibilities:

Developed data collection systems and other strategies that optimized statistical efficiency and data quality.
Improved operational performance by collecting information and dispensing recommendations to strategic plans and reviews, prepared and executed action plans, completed audits, determining system improvements; implemented changes.
Identified and set financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
Managed resources to maximize SEO and all related metrics, minimize loading time and optimizing the online experience.
Lead Conversion Rate Optimization including A/B and multivariate testing, customer journey analysis, copy optimization, online surveys/customer feedback, cart abandonment analysis, and segmentation.
Created, culled and executed BI summaries for executive boards.

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Senior Project Manager Resume

San Diego, CA

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