Senior Project Manager Resume

SUMMARY

Information technology professional with extensive experience managing the analysis, definition and implementation of technology and business initiatives.
Industry experience in the manufacturing, financial, technology and health - care sectors accumulating a track record of accomplishments in new system implementations, custom applications development and business process reengineering.
Personally provided strategic consulting services and acted as internal project advocate on key technology efforts. Experienced in hiring/recruitment, staff development and appraisal along with personnel policy development.
Able to quickly grasp the big picture and maintain the ability to drill down to detail level on key issues.
Excellent communication skills with a complementary blend of administrative and technical talents that have proven highly effective in managing to achieve desired goals.

PROFESSIONAL EXPERIENCE

Confidential

Senior Project Manager

Responsibilities:

Managing the design, configuration and implementation of the Varicent / IBM Cognos Incentive Compensation Management system to replace antiquated in house developed Sales Compensation system.
Led working sessions to complete requirements gathering with the business SMEs, the implementation partner and IT staff taking care to explain and clarify complex concepts and new technology.
Develop project budget for hardware, software, maintenance costs, internal resources, contractors and implementation partner’s costs for my and other manager’s projects.
Worked with hardware team to properly size the server environment for the new Varicent system and align specifications for software, RAM and disk space to the vendor’s recommendations for the number of users and the system processing requirements.
Conduct regular meetings and reviews to update and revise the project plan to manage the coding, unit testing, systems integration testing and user acceptance testing activities accounting for all work required by internal staff, contractors and the implementation partner.
Worked with internal Quality Assurance team to train the business in UAT processes and procedures and conducted hands on training for Quality Center as the defect management tool for the project.
Direct ETL resources in the design and development of applications to extract data for interface files to the Varicent application.

Confidential

Project Manager

Responsibilities:

Quickly built team of contract developers to code, test and deliver key business application in 6 months, 32 days ahead of schedule, successfully meeting all client core requirements.
Led Human Factors group on redesign of Employee Intranet in collaboration with Senior Management, Human Resources and key internal departments.
Managed development and design teams emphasizing user centric interface and navigation models for several projects supporting the company’s next generation products.
Created product test plans incorporating performance benchmarking, usability, regression and acceptance testing and documented software and platform configuration requirements.

Confidential

Senior Project Manager

Responsibilities:

Drove the design, development and implementation of a Contact Manager application that leveraged the Student Information System database to identify inquiries and then prioritize them for contact by over 1,800 call center representatives. This application successfully increased out going calls by 300%, increased contacts by over 42% and increased applications by over 26%.
Managed the first line support for roll out of the Contact Manager product, conducted daily product system meetings identifying issues experienced by the users and worked with the development team to devise appropriate corrective action and fixes. Authored User Guides for the users and managers and provided support for over 72 hours of specialized training to the Contact Manager User community. Developed Diagnostic Procedures and Corrective Action Processes for the Call Center/Help Desk and trained them on the new product and how to provide effective support.
Responsible for staff performance objectives, performance reviews, career development and hiring and termination.
Led Business Process Reengineering analysis that produced a comprehensive system process flow and documentation of current Inquiry Management system and defined improvement and new functionality requirements used to architect desired CRM features and capability.
Conducted regular meetings with Business Sponsors, Development Team and related business groups keeping all apprised of current project status, accomplishments, timelines, risks and mitigation efforts.
Worked in conjunction with IT and Financial management to develop budget, resource plan, staffing requirements and finance requirements for CRM project.
Managed JIRA Issue Tracking and Project Management software for local development community and assist several other project managers and teams with configuring their projects and training them on how to use the product.

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