SUMMARY

• Proactive, excellent problem resolution/decision making capabilities, organized/detail oriented and able to manage/complete multiple tasks/projects within deadlines in an independent/team environment.
• Seeking to utilize current skills and increase career growth. Quick learner capable of succeeding in self - starting positions and fast-paced environments combined with work/life balance, and open management.
• Possess excellent communication and customer interfacing skills.

PROFESSIONAL EXPERIENCE

Confidential

Business Systems Consultant

Responsibilities:

• Performed Information Security Risk Assessment enterprise wide within Confidential Information Security Risk Assessment and Consulting Shared Services (ICSS) team
• Evaluated security plans for regulatory reporting and finance/accounting.
• Completed yearly VIP (Vendor Information Processing Facility Plans) Plan Certifications after analyzing data in TRIMS and SPARC
• VIP certifications reviews and updates determined impact on company reputation, financial, consumer, regulatory, operational and overall impact.
• Coordinated meetings between LOB and ISC team to confirm plan changes
• Researched Team contact information via AppOne and TRIMS for annual plan certifications
• Functioned as Subject Matter Expert of Enterprise Project Management (EPM) program providing Compliance and Operational Risk management approval
• Liaison between with Enterprise Information Security (EIS) Governance and Operational Risk Management teams to support the Line of Business in identifying, assessing, mitigating, and managing risks
• Implement and enforce internal and enterprise information security policies, processes, and standards.
• Collaborate with complex business units and provides operational risk expertise and consulting for projects and initiatives
• Gathered and compiled information for upper management to access the needs of the Line of Business (LOB)
• Collected, researched and recorded data/information in project management compliance tools
• Provided Information Security support to internal business groups.
• Managed SPARC (Security Planning & Assessment of Risks/Controls) Inbox
• Reviewed requests to determine risk rating, change/ implementation / decommissioning
• Submitted requests to ISC’s (Information Security Consultants) to complete change requests via SPARC database.
• Provided requestors system issued SPARC numbers, detailed plan information and guidance on resolving found issues
• Managed PMUWS/EPM (Project Management Universal Workstation / Enterprise Project Management) Inbox
• Updated PMUWS/EPM database with SPARC, WDATT or ISRA numbers provided by Project Managers to authorize requested changes
• Reviewed/authorized override requests
• Provided project managers ticket status updates
• Managed ISO (Information Security Officer) mailbox
• Reviewed requests for equipment removal or destruction
• Forwarded requests to upper management for approval
• Authorized removal/destruction per upper management authorization
• Provided requestors authorized forms
• Updated Actions Plans with ETR (Enterprise Technology Remediation) Project updates
• Managed Team Schedule
• Provided daily EPM Mailbox Metrics

Confidential

Business Systems Consultant

Responsibilities:

• Responsible for receiving implementation handoff from the BSC and to ensure no additional information is needed prior to contacting appropriate technical/app teams.
• Meet w appropriate technical / app teams to review the install/test process for existing Unix servers, collect script information and create game plans for the install / testing of scripts to be installed on Unix servers
• Create implementation orders and server group groupings for install via tech tools research
• Designate dates / times for the implementation of script installs / testing
• Facilitate game plan conference call w/ technical/app team to review installation details, processes, and collected data for final authorization
• Responsible for creating the game plan documentation and submitting it for the creation of the change requests in Remedy
• Provide end to end install/validation script coordination with technical / app team to install / validate script installs on the existing Unix servers
• Responsible for closing the Remedy change requests, notifying all appropriate teams of completion, and updating master server inventory w required info
• Provide status of implementation projects to Implementation Project Manager and the Implementation Management Team on weekly team call as needed
• Responsible for updating Sharepoint records w/ all related documentation and emails
• Perform other job-related duties as assigned or apparent: process documentation, training, presentations
• Responsible for coordinating of internal / external resources to ensure a successful installation /testing of scripts and resolution of any post install deficiencies
• Serve as the first level operational escalation point for all assigned install issues

Confidential

Project/Leasing Coordinator

Responsibilities:

• Responsible for routing all leases & signature documents using customer database for major wireless company.
• Maintain logs to track status, delivery dates and monitoring deadlines
• Provide regular and timely reports highlighting variances as they arise.
• Assist Managers with preparation of justifications
• Set up database, record & maintain file integrity for various teams: Site Acquisition / Market Managers/ Legal Department
• Route leases to Property Management and provide updates on fully executed packages
• Communicate with various teams; Site Acquisition / Market Managers/ Legal Department
• Maintain and support a culture of compliance, ethics, and integrity
• Maintains knowledge of policies and procedures and performs in accordance with the same
• Responsible for internal coordination and processing of telecommunication lease documents consisting of: reviewing, processing, routing leasing packages either by hard copy or through DocuSign.