SUMMARY

• Extensive experience in operations and development of hardware and software.
• Analytical, self - driven, exacting contributor with a progressive career with consistently more challenging positions of authority based upon superior performance of duties.
• Excel in areas of project planning, costs/schedule controls, quality control, and customer service.
• Record of improving efficiency, productivity, and profitability through innovation and process improvement.
• Extensive experience in Agile and Waterfall project management methodologies.

TECHNICAL SKILLS

• C, C++, Visual Basic, Visual C++, JavaScript, HTML, DHTML, XML, Java
• Windows, UNIX, Linux, Sun, Sun Solaris
• Microsoft SQL Server, Sybase, Oracle 8i,
• MS Office Suites

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Prepare project documentation to include: Managed a portfolio of network/voice infrastructure projects from design, build, through implementation and operational turn-over, with high levels of complexity this included server infrastructure, switches, wireless access points, VOIP phones and cable.
• Coordinated development and design of Computer/Management Information Systems including server environments and LAN/WAN architecture.
• Managed financial estimates, forecasting, monitoring, and reporting for network infrastructure deliverables for projects.
• Project Business Case. With design engineering firm developed business case to stakeholders to define project requirements, summarized the problem the project is going to solve.
• Project Charter. Developed deliverables for project, this included resources needed, equipment ordered and delivered, preliminary budget.
• Developed Work Breakdown Structure (WBS) for projects to include task breakdown per resource allocation.
• Risk/Issues Log. Developed risk matrix for risk contingencies and mitigation plans.
• Project Schedule. Developed schedule with stakeholders, getting input from third party vendors on equipment delivery dates and availability.
• Develop strategy and architecture for clients in alignment with business plans.

Confidential

MANAGER- INFORMATION TECHNOLOGY

Responsibilities:

• Analyzed complex business needs and recommended technical solution and system design. Developed a technology model to coincide with company business model and strategic foresight of hardware and software needs and resources.
• Responsible for the management, strategy, execution, planning and implementation of the overall IT system architecture for the organization and for the support and operations of IT systems, system software support and infrastructure. Implemented new CRM and ERP programs. Resulting in less downtime for call center support.
• Managed organizations ECM program (Prosite) to ensure proper information and processes are readily available.
• Managed service providers, vendors and developed strategic relationships. Implemented vendor accountability process for supply chain management.
• Established policies, standards, practices and security measures to ensure effective and consistent information processing operations and make sure effective safeguarding to information resources.
• Reviewed and aligned with pre-construction, construction and post construction planning phases for all company- wide infrastructure projects.
• Developed strategic technology roadmap for future IT state capabilities and business requirements.
• Developed and implemented new Project Management Office within organization to manage projects more effectively and efficiently. Resulting in 30% reduction in project conception to completion.
• Developed and implemented controls for timeliness and accountability of projects.
• Improved business processes and managed the technical and integration aspects of organizational projects.
• Developed and implemented disaster recovery plans and systems.
• Developed and implemented companywide IT Security Training.
• Developed and overseen SMART metrics for hardware, software, and storage.
• Ensured strategic capacity planning.
• Managed the IT department, including directly supervising managers, some employees, hiring certain members, and handling employee concerns and performance.
• Communicated with the technology team and other departments as collaboration requires, developing new business requirements.
• Coordinated IT activities to ensure data availability and network services with as little downtime as necessary.
• Overseen and developed departmental finances, including budgeting and forecasting.
• Implemented policies that are chosen by executives and reporting back to the C-suite level.
• Identified security vulnerabilities and eliminating them with strategic solutions that increase data security.

Confidential

SR. IMPLEMENTATION ENGINEER

Responsibilities:

• Managed the end-to-end network infrastructure delivery strategy including the collection and translation of business requirements into program and project plans, project charter and technical execution approach for programs and projects.
• Utilized ECM platform (Sharepoint, Nexus) to capture, manage, store project information.
• Developed project schedule, resources, and budget and tracked project status.
• Rigorously managing scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters.
• Managed a portfolio of network/voice infrastructure projects from design, build, through implementation and operational turn-over, with high levels of complexity this included server infrastructure, switches, wireless access points, VOIP phones and cable.
• Managed financial estimates, forecasting, monitoring, and reporting for network infrastructure deliverables for global programs and projects.
• Responsible for leading a matrix team including but not limited to internal, global and third party associates.
• Responsible for communicating project status across delivery teams, senior leaders, and cross-functional stakeholders.
• Developed and track project risks and develop mitigation plans.
• Decommissioned IT infrastructure per facilities that were closed.