SUMMARY

• Demonstrated experience of delivering Complex Global projects, including managing multiple business stakeholders concurrently and coordinating with onsite offshore teams
• Diverse expertise including, business process analyst, data analyst/data modeler, BI analyst, Business Intelligence, Data Warehouse
• Experienced in system life cycle (SDLC) development, involved in all phases of development from requirements gathering, business case development, maintenance, and defining strategic solutions in business needs
• Extensive experience with documenting Business Requirements document (BRD), Use Case Specifications and Functional Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS), Workflows and Unified Modeling Language (UML) diagrams (use case, activity, sequence, data flow diagrams, process flow diagrams), testing
• Extensive experience in transforming business requirements into functional specifications; focused on workflow analysis and design, business process reengineering, user interface design and process flow modeling.
• Experienced in interfacing and communicating with various Cross Functional Teams through analysis, design, development and testing phases of the project.
• Experience working in iterative and agile project environments including RUP and Scrum
• Expertise using Rational Rose and Microsoft Visio for creating flow diagrams
• Expertise in creating UI mockups and Storyboards using Visio and Snag IT
• Strong documentation skills including expertise in MS Office(Words, Excel, PPT, Visio)
• Master Data Management and Data Modeling using Erwin 4.1.4
• Experience working with Oracle 8i/9i/10g including PL/SQL programming
• Proficient in writing SQL, PL/SQL stored procedures, function and triggers
• Certified in Business Objects XI R3
• Salesforce Certified Force.com Developer (401 Certified)
• Certified Scrum Master

TECHNICAL SKILLS

Data Bases: RDBMS - DB2, Oracle8i, 9i, SQL, MS-Access, Oracle 8i/9i/10g/11g Basics

Tools: Erwin Data Modeler, IBM Rational Rose for Object Modeling, Familiar with TOAD, Data warehousing concepts, Basics of Crystal Reports, Rational Clear Quest, Microsoft Visual Studio, Clear Case, Visio, Way Pointer, Rules Express, Chordiant Decision Manager, HP Quality Center, Albinito, Informatica Power Center, Cognos, Tableau, Certified in Business Objects XI 3.0

Languages: APEX, Microsoft .NET, Web Sphere, Java, PL/SQL, Oracle, C++, C, Unix Shell programming

CRM: PEGA CRM 6.2.1, MS Dynamics CRM 4.0, Salesforce CRM

PROFESSIONAL EXPERIENCE

Confidential

Project Manager/Business Analyst

Responsibilities:

• Acts as the key liaison across all functional areas, including business units, information technology and outside vendors.
• Analyze and model the business domain to create a complete picture of work-flows and technical requirements fulfilled by existing and proposed software.
• Define the business problem and primary objectives of new projects. Identify and validate the key business requirements. Demonstrates skills required to implement/support for systems used internationally.
• Evaluate potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
• Create functional requirements in use cases. Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that use cases and process models accurately portray specific business needs.
• Oversees various systems projects of significant magnitude in terms of complexity, time-constraints, and equipment including software and hardware.
• Leads and coordinates project update meetings, and documents project status and issues.
• Support project initiatives, including identifying and analyzing preliminary time and resource estimates, defining the system architecture, development methodologies, quality assurance on deliverables and implementation. Contribute to project plans.
• Implement/support problem-solving methods in a global setting.
• Interfaces regularly with IT managers to define project direction and system change priorities. Apprises senior IT management of project status, issues and concerns.
• Possesses a broad knowledge of most technical resources and uses them to effectively coordinate team members and external resources.
• Continually monitors requirement gathering progress to insure meeting of specific deadlines.
• Coordinates and actively participates in all stages of project development including research, design, development, testing and implementation.
• Actively pursues issue resolution, and communicates project status/issues to business stakeholders and management. Support acceptance tests and production tests
• Identify and assist in the development of training requirements for the delivery of all system projects to include "train the trainer" requirements and the necessary training materials.
• Provide the necessary supporting documentation for the Business Operations areas to evaluate, prioritize and determine the cost effectiveness of information technology initiatives.
• Performs other related duties of a comparable level/type as required.
• Take preventive actions that will improve applications reliability and performance
• Responsible for efficiently aggregating data from multiple disparate sources into Power BI including data schema setups and gateway configurations
• Design and develop enterprise-level Power BI reporting solutions with thorough knowledge of data visualizations, interactive reports, and dashboards

Environment: MS Visio, MS Excel, MS Words, Microsoft SQL server, Visual Studio, Rally, MS Dynamics CRM, Power BI

Confidential

Senior Business Analyst/Project Manager

Responsibilities:

• Triaging the Production Support issues for various auto loan applications like Road Loans, Dealer Extra Net, Prequal, Laser (loan accounts), Echo, RIMS, tax engine, etc
• Build and manage product roadmaps, feature backlogs.
• Responsible for analyzing problems, prioritizing requirements and delivering value to business line owners through direct leadership of development team and liaising with technical and business staff across the organization.
• Writing user stories, complex solutions delivery to non-technical audience
• Strong presentation skills and articulation, etc
• Worked with Dealer Credit System SHAW
• SQL queries using Microsoft SQL Server Management Studio
• Defect Management through HP ALM

Environment: MS Visio, MS Excel, MS Words, Microsoft SQL server, Service Now, Visual Studio, HP ALM

Confidential

Senior Business Analyst/Project Manager

Responsibilities:

• Determine and translate business requirements into technology solutions.
• Primary Responsibility of System Enhancements and Maintaining Caliber's Proprietary Loan Origination System.
• Planned sprints, analyzed requirements, interviewed LOB personals, created elaborated user stories, success criteria and successfully executed sprints.
• Work using Agile methodologies with internal clients to define requirements for system and process enhancements and changes
• Work with vendor to create comprehensive requirements for all system enhancements and changes.
• Act as a Liaison between the Business and Development Teams to Clarify Business Requirements.
• Document Detailed Functional Business Rules and Requirements and reviewed Technical Specifications
• Validated the developed functionality, approved QC team testing scope and oversaw QC automation and results.
• Responsible for validating QC Test results to Ensure System is Performing as Expected Prior to Releasing to Business for UAT Testing
• Participated in management discussion for future releases, new product introductions and prioritization calls.
• Provide support for production and development environments and teams in activities including and similar to load testing, troubleshooting, and performance tuning.
• Partner with Business, Training, and Policy/Procedure Departments to Ensure that Enhancements are Communicated to Business Users.
• Communicate with External Vendors to Ensure that Systemic Integrations Function as Expected.
• Prepared UI mockup for the gathered requirement
• Actively participated in UAT testing and conducted demo of features to business.
• Worked in SQL queries and reporting
• Trained all BA and QC personal in the organization group on the Caliber Proprietary Loan Origination system
• Project Planning, Status reporting, Defect Log, Change Management, Release Planning

Environment: MS Visio, MS Excel, MS Words, Microsoft SQL server, Service Now, Visual Studio, Tableau