SUMMARY

• An experienced Project Manager providing extensive implementation, support and product knowledge to traditional and LCC airlines in the Travel and Tourism industry operating in global markets.
• Effective working in rapidly changing environments governed by compliance, F2M, customer responsiveness and the constant need for adjustment to economic, political and social conditions of client countries and markets.
• Hold in - depth knowledge and experience of the GDSes, Airline travel and Hospitality industries.
• Successfully served as Project Manager/ Scrum Master on highly visible and critical projects in the global competitive markets
• Provides strategic leadership & vision to the project teams for the Quality for framework (Q4M) standards & processes throughout the life cycle of the project.
• Experienced in conducting Q4M toll gates & carrying out project performance reviews for each Project team member.
• Ensures deadlines are met by facilitating resource planning, organizing & prioritizing as well keeping Management & Stakeholders informed through regular project status updates / meetings
• Oversee process to define Project scope based on the business need. Develops & manages project schedules status, resources, deliverables, risks & issues throughout the project with input from the application managers, business partners & project team.
• A solutions provider with excellent analytical, troubleshooting and problem resolution skills supported by sound risk analysis and mitigation strategies.
• A process and project expert with ability to work collaboratively with shared stakeholders to manage competing priorities, project scope, change, schedule, & costs using appropriate techniques to drive goal accomplishment.
• An excellent communicator with ability to build trusted relationships quickly within project teams and across project team members.
• Known and respected for client-centric approaches, attention to detail and delivery of outstanding customer service.
• Experienced Project Manager / Scrum-Master with vast knowledge of multiple Project Management methodologies including Waterfall SDLC and Agile...i.e Scrum, RAD & RUP processes
• Experience in using iterative development methodologies like RUP and XP to elicit Business Requirements through Requirements Discovery Process (RDP) in order to obtain Artifacts and Deliverables such as Business Requirement Specification (BRS), Vision Document, Business Model and High-Level Use Case Model.
• Strong expertise of Cost & Budget Management, Analytical Models & development of project metrics & project scorecard and Data Warehouse systems.
• Extensive knowledge of CRM and ERP systems & Excellent analytical organizational and facilitation skills.
• In-depth experience in documenting Use Cases, User Stories, Process Models, Context Diagrams, DataFlow Diagrams, Dashboard Analytics and Metrics reports among others.
• A strong initiator experienced in project / product management, requirements gathering, functionalityanalysis, testing and implementations of both new Applications and product roll-outs.

TECHNICAL SKILLS

• Access, Excel, Outlook, PowerPoint, Project, Word, Visio Salesforce CRM
• IAS
• HP Mercury Quality Center
• Unisys ICC
• ABC - Windows Internet Explorer
• Fares
• SAP - Expense Reports
• XP, XML & HTML
• PNR
• HP- QC / QTP
• RUP
• APIS
• IBE
• ITCI
• Winapproach Tracking System
• Code Share
• Weight & Balance
• DB Administration
• GDS (Apollo Galileo, Sabre, Worldspan & Amadeus) ReqPro SharePoint & Sitecore

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Providing extensive Project management support through Global Travel Technologies (GTT) for Confidential Technologies (AET) clients.
• Identify and manage project dependencies and critical path.
• Plan and schedule project timelines and milestones using appropriate tools.
• Track project milestones and deliverables.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Lead Joint Requirements Planning (JRP) and JAD sessions exercises for all AET Software development projects.
• Coordinate both Onsite and Offsite (virtual) teams in Applications development and maintenance.
• Supports Confidential corporate clients' reporting systems as part of DTR project
• Responsible for TRACS App projects from inception phase until Implementation / deployment.
• Lead Agile teams in Scrum methodology.
• Lead BA for Global - TRACS project
• Responsible for interfacing and chairing meetings between Business and Technologies groups
• Work with Central Testing Group (CTG) in designing, running test scripts and logging defects in QC.

Confidential, Atlanta, Georgia

Project Manager

Responsibilities:

• Part of HIOD (Horizon Inventory Origin and Destination) project team responsible for developing Next Generation Inventory (NGI) or IAS (Inventory Availability and Schedules) products
• Gathering and documenting business requirements in Use Cases for Requirements Traceability Matrix (RTM)
• Key member of Agile Scrum team that produces User stories for development team and responsible for updating Backlog
• Key member of the Voyager Customer Journey (CJ), O&D project and led back office integration with GDSs such as Worldspan (Travelport).
• GDS Subject Matter Expert (SME) responsible for PNR creation, seat assignment, availability & schedules, Fares & e-pricing, e-ticketing, ticket reissues, daily sales reports, cars & hotels, and work/job queue management
• Part of migration team helping over 100 airlines across the globe to seamlessly integrate new passenger Services solutions and migrate to new platforms.
• Act as Solution Lead for Defect Tracking, Reporting and liaising with Development team and Customers.

Confidential

Product / Sales Manager

Responsibilities:

• Developing and executing the ongoing strategy including the prioritization of feature development, partner strategy and optimization.
• Executing ongoing analysis of program analytics to identify potential issues and opportunities to drive improvements.
• Producing regular program health reports to communicate overall performance
• Coordinating cross-functional team to align objectives across lead generation, partner communications, feature development and ongoing testing
• Working directly with key Partners to optimize their performance in the Customer Lead Service
• Establishing and executing regular testing on the online lead funnel to improve conversion rates
• Building strong and lasting relationships with key partner stake holders including Marketing, Sales, Product Management and Development
• Coordinating product execution across cross-functional teams and key stakeholders