Project Manager/Scrum Master/Business Analyst Resume

SUMMARY

Over ten years of consulting experience serving and leading cross - functional teams in the development, documentation, and delivery of cost-effective and innovative Cloud-based and on-premise software solutions.
Proven track record in managing projects, scope and requirements from project initiation to deployment while completing multiple projects within budgetary and time constraints.
Participated as Business Analyst or lead on implementations, upgrades, gap analysis, and production support.
Subject matter expertise in driving the implementation of agile processes while serving as Scrum Master, leading projects on requirements, end-to-end business processes, sprint ceremony facilitation, API development, and integration with web-based applications.
Extensive collaboration with project teams and stakeholders to ensure technology aligns with business goals.
Excellent interpersonal skills in providing training, mentoring, and coaching.

TECHNICAL SKILLS

Web-based application design
Salesforce, Siebel CRM and PRM
IBM BlueWorks Live, IBM Rational Suite
Microsoft Team Foundation Server, JIRA
Systems Analysis/Database Design - DB2, MS SQL Server, Lotus Notes, Oracle 11i, data mapping, logical schema
Cognos, QLIK reporting
SharePoint, Documentum, Zoom
CA Clarity PPM, PRISM, MS Project
HTML, CSS, JavaScript, SQL, JQL
Excel Advanced, Visio
User Stories, Gherkin

PROFESSIONAL EXPERIENCE

Project Manager/Scrum Master/Business Analyst

Confidential

Responsibilities:

Partnered with Product and Program leadership to set priorities and define roadmap.
Assisted in managing production/implementation issues and new application development for HR Benefits (Healthcare insurance and retirement) SaaS application using Agile/Scrum/Kanban delivery methodology.
Functioned as Scrum Master facilitating scrum ceremonies including Sprint Planning, Daily Scrums, and Sprint Review with Americas and EMEAs remote scrum teams.
Facilitated estimation/sizing sessions with Development Leads.
Worked with business clients and developers to ensure incidents were properly prioritized and resolved.

Financial Services/Project Management/Business Analysis

Confidential

Responsibilities:

Managed projects, requirements, and developed processes for Life Insurance, Annuities, Retirement Plans, and Investment projects for the Financial Advisor and customer sites.
Performed feature decomposition, iterative solution scoping, and documented APIs for customer and Broker sites.
Organized and facilitated sprint planning and estimation sessions to ensure comprehension of incremental work to be completed during sprint. Participated in additional scrum ceremonies.
Provided project status reporting to Business Consultant leads and stakeholders.
Worked with clients to determine financial and website needs and translate those needs into client requirements.
Elicited requirements for client websites to expand existing functionality and introduce new functionality.
Work with clients to elicit and document requirements for Investment and life insurance products.