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Program Manager Resume

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SUMMARY

  • An established IT Project Manager and Program Manager with proven experience ensuring the highest levels of efficiency and performance across large and small Information Technology organizations. Leverages a technical background in IT infrastructure and enterprise software development with a demonstrated business acumen to integrate technology in an ITSM environment. Industry experience includes retail logistics, energy, federal and local government, healthcare, manufacturing, wholesale foods plus various retail following a large M&A.

TECHNICAL SKILLS

  • IT Project, Program Management
  • IT Service Delivery, Service Transition
  • Customer Relationship Management
  • Professional Service Management
  • PMO and PMO Tools
  • IT Infrastructure, SDLC
  • Agile, PMBOK Waterfall, Scrum
  • Incident, Problem, Change Management
  • Leadership / Management
  • Data Center, Server, Storage
  • MS Project, MS Office
  • IT Facility, Low Voltage Cabling
  • PMP, ITIL V3 ITSM, CSM Certified
  • Windows Server, Active Directory
  • Network, Structured Cabling

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

  • Shortened contract development time
  • Developed stage - gate processes
  • Improved expense tracking
  • Significantly reduced contracts per site
  • Significantly shortened execution time per site
  • Replaced schedule with one based

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