IT Manager Resume

SUMMARY

Experienced IT professional driven by the pursuit of delivering critical solutions that empower a business to reach its highest potential.
With over 20 years of IT support and engineering experience, I pride myself on developing strong relationships with IT olleagues, peers, new staff, and management.
I have been able to leverage those relationships in order to provide a high level of support and guidance for each firm of which I have been employed.
In later years I have ascended into a role of trusted voice and adviser for the business and aided in firm - wide strategic development.

TECHNICAL SKILLS

Software: Microsoft Office 365 (and previous), Microsoft OneDrive/MicroFocus Filr/Sharefile/Dropbox file sharing services, McAfee/Symantec/TrendMicro/Webroot antivirus suites, Adobe Creative Cloud Suite, Autodesk AutoCAD/AutoCAD LT/Revit/3DS MAX suites, MaaS360/MicroFocus Mobile Management/BlackBerry Enterprise Server MDM solutions, ConnectWise, Ninja/Kaseyka/NetOP RMM tools, WebEx/GoToMeeting/Zoom/Skype for Business meeting suites, Soft-pak i-Pak/Deltek Vision ERP/CRM systems

Operating Systems: Microsoft Windows (all) and Windows Server, MicroFocus (Novell) OES/eDirectory, Mac OSX, Apple iOS, Android (all)

Networking: SonicWall/Watchguard firewalls, HP ProCurve/Dell PowerConnect/Netgear ProSafe switches

PROFESSIONAL EXPERIENCE

IT Manager

Confidential

Responsibilities:

Managed all IT resources (helpdesk, systems, software, infrastructure, etc.) for 12 locations across Long Island
Administered Office 365 environment, including hosted Exchange
Maintained local Active Directory and monitored the Azure AD synchronization
Deployed, monitored, and repaired a mix of Windows 7 & 10 workstations
Supported the VOIP phone system provided by Momentum Telecom
Managed LAN (VLAN) with Netgear ProSafe switches
Managed WAN (Site-to-Site VPN) with SonicWall NSA firewalls
Supported core business operations applications - Soft-Pak i-Pak, Dossier, Aestiva, Microsoft Solomon
Managed public DNS, SSL certificates, and domain registration for the company
Assisted with Managed Print Services vendor selection (desktop MFPs and copiers)
Maintained and networked desktop printers and managed print services
Managed company mobile devices via MaaS 360
Coordinated vendor search and implementation of ELD and fleet tracking solutions for long-haul trucks
Undertook a company-wide Windows 10 migration
Worked with the Sales department to deploy and manage Verizon’s Field Force Manager

Service Agent

Confidential

Responsibilities:

Monitored and mitigated security risks using Webroot SecureAnywhere
Office 365 apps configuration and install
Hosted Exchange/Outlook support and configuration
Managed voice accounts and services via Intermedia’s Hosted PBX 2.0 and Elevate platforms
Documented all aspects of client configurations using IT Glue
Provided primary client care including MFP install and configuration, account auditing, and tech support for an office services partner, Omni.
Supported OS and desktop software updates, patch management, backup, and monitoring with Ninja RMM

IT Manager & Senior Associate

Confidential

Responsibilities:

Responsible for overseeing all IT resources for the entire firm, with offices/staff in New York, Boston, Los Angeles, San Francisco, Miami, Denver, and Texas (Austin, San Antonio, and Houston)
Single-handedly coordinated and installed technologies to bring the newest offices in Miami, Denver, and Austin on-line
Deployed new PCs and upgrades throughout the company on Windows XP/7/10 platforms
Administered user accounts across all systems and services
Installed and managed Aastra VOIP phones and PBXs running on Asterisk and Vonage platforms
Managed mobile phone synchronization for email, calendar, and contacts
Researched and coordinated installation of new multi-function copy machines and plotters with outside vendor
Managed helpdesk systems including Solarwinds Web Help Desk
Implemented redundant Internet circuits for each office, working with a variety of ISPs to deliver optimal bandwidth
Managed WAN over MPLS circuits and BOVPN connections established with WatchGuard firewalls
Deployed and supported several applications including Adobe Creative Cloud suite, Autodesk Building Design Suite Premium, Collaboration for Revit, Rhinoceros 3D, and Microsoft Office
Coordinated and migrated between collaborative and meeting applications such as WebEx, GoToMeeting, and Zoom
Supported Deltek Vision ERP software
Maintained and coded HTML for an employee web portal supported on the Joomla CMS
Supported internal web development and design efforts for the company’s website
Managed public DNS, SSL certificates, and domain registration for the company
Coordinated and deployed Workplace by Facebook
Managed a team including a Lead Support Technician and Senior Systems Engineer

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