SUMMARY

• An accomplished, results - oriented and seasoned IT Program Manager/Transition Director/Technical PM/Release & Change Manager/Business Consulting with 12+ years in implementing large scale IT programs encompassing strategy, architecture, E2E implementation, global roll out and managed ITIL service delivery
• Proven thought leadership to execute tactically to achieve business goals working with global team managing multi-vendor in onsite-offshore delivery model
• Managing the development & review of all Project PMI Delivery Framework (SDLC) documents, Scrum master certified Agile and ITSM as an engagement manager working in onsite-offshore model
• Over 8 years of technical leadership experience driving business and technology transformation programs, with expertise in implementing large scale application, system upgrade, re-engineering and process standardization including Business Intelligence, Data Warehousing, OLTP and Enterprise Application Maintenance
• Experience includes vendor management, supporting new businesses resulting in managing the scope delivering outcome value for business within the budget
• Supervising team members assigned to projects, including planning and assigning work, and providing input for hiring and performance evaluations
• Strong experience in life sciences, retail & consumer goods Supply chain & POS, telecom & manufacturing with application implementation and service management
• Strong technical expertise providing direction in identifying, evaluating and developing methods and procedures that are efficient, effective and meet good business practice, leveraging standardization and process improvement to the existing systems and technology upgrades to improve business value
• Maintains excellent partnerships and rapport with business partners, IT and across organization Internal & External to ensure synergy among all project team members
• Documenting risks, issues and contingency plans to ensure resolution of issues and removal of project barriers with key decisions as part of risk management
• Provide timely escalation management and reporting, encourage responsible risk taking to maximize business benefit
• Providing weekly status updates for PMO and Steering committee and conduct regular project team status meetings until VP & CxO level
• Develop cross-functional collaborative for better business results and define KPI across for continuous measurement of growth and process maturity
• Data analysis, reporting and maintenance for driving decision making and tracking the business process performance along with resource utilization
• Go To Market GTM business initiatives for business changes impacting global sales and marketing for business units on-boarding strategy as part of Global Rollout
• Develop a deep and ongoing understanding of the market, including: Segmentation, User Dynamics, Buyer groups, Purchase motivators, Competitive landscape, Use-case scenarios, Customer challenges, Business objectives and Social CRM
• Generate launch and go-to-market plans for new features and modules, coordinating efforts between sales, channels, marketing and customer facing teams
• Work closely with Marketing to define, refine the best means and messages to reach the target customers and end users as part of GTM & OCM
• Track and report on key metrics (e.g. adoption, conversion, etc.) on a monthly basis
• Participate in customer advisory boards and/or focus groups as needed
• Work closely with product management to establish market requirements that inform future product strategy and direction supporting business
• Leverage company’s vertical integration enabling cross-selling capabilities thru IT & CRM solution for various clients
• Managing the development & review of all Project PMI Delivery Framework (SDLC) documents, Scrum master certified Agile and ITSM as an engagement manager working in onsite-offshore model
• Experience includes vendor management, supporting new businesses resulting in managing the scope delivering outcome value for business within the budget
• Supervising team members assigned to projects, including planning and assigning work, and providing input for hiring and performance evaluations
• Maintains excellent partnerships and rapport with business partners, IT and across organization Internal & External to ensure synergy among all project team members
• Strong in driving in decision-making and acts independently to determine methods and procedures on new assignments
• Documenting risks, issues and contingency plans to ensure resolution of issues and removal of project barriers with key decisions having day to day impact on area of responsibility
• Providing weekly status updates for PMO and Steering committee and conduct regular project team status meetings until VP & CxO level
• Develop cross-functional collaborative for better business results and define KPI across for continuous measurement of growth and process maturity
• Implementing CMMI Methods & Procedures across the organization with no substantiate gaps identified in the process & requirements
• Identify trends and gaps to support business for corrective actions as required support IT and Business as part of continuous improvement initiatives

AREAS OF EXPERTISE

• Program & Project Management
• IT Delivery & Operations
• Merger and Integration
• Configuration Management
• Change & Release Management
• Quality Management
• Business Strategies & Operations
• Business Operations
• Strategic and Business Planning
• Information Strategy/Roadmaps
• Business Intelligence: Informatica, Cognos
• Regulatory affairs and eMDR
• Vendor Selection/Management
• Complaint handling & Field services
• Order Management & Logistics
• GxP, HIPAA, SOX, 21CFR Part 11
• Digital Marketing
• Process Quality Management
• Performance Engineering & Testing
• PM Tools: SharePoint, Clarity, Quickbase
• Oracle Applications, CRM Siebel, SFDC, Oracle On Demand, Mainframe & ERP
• VB, ASP, Java, Cobol, HTML, .NET, Javascript, MQSeries, Webmethods
• Databases: DB2, Oracle, SQL Server
• Operating systems: UNIX, Windows, Mainframes
• Testing Tools: Test Director, HPQC
• Visual Studio, Siebel Tools, Rational Clearquest, Clearcase and VSS
• E-commerce & Web Applications
• ITIL framework: Application Value Management - Managed Services
• Organizational Change Management
• ERP: Supply Chain Management
• Quality Management System QMS
• Training Performance & Support
• SOPs and User Training Support
• RFI/RFP/ SOW
• Business cases/Project charters

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Confidential is implementing single use code application as part of the digital strategy roadmap
• Confidential has selected Cognizant as the partner to analyze, design, testing and implement the changes required for Single Use Promo Code on the Ecommerce website and in retail stores for POS SAP
• Enable tracking and report promo code usage using CDW
• Deliver the promo code as part of campaign using Unica
• CRM for lead generating and marketing to retain existing customers by providing promotions
• Enabling cross selling and obtain new customers thru campaigns as part of CRM digital marketing
• Defining strategy for Social CRM for analyzing 360 degree view of the customer behavior for improving POS
• Working with business leaders from Confidential Corporate marketing division in prioritizing the requirements for IT solution enabling for GTM as part of Single Use Promo
• Define GTM strategy aligning Confidential Corporate markets to offer a wide variety of products and services used for incentives and recognition for customer based

Confidential

Project Manager

Responsibilities:

• Performed due diligence and detailed workshop in understanding the processes for this retail client to prepare a proposal for taking over support for managed service. Transition manager for knowledge acquisition and program director from Retail AVM COE
• The system consists of 100+ applications to support their 5000 stores and 12 distribution centers across NA.
• Lawson is a comprehensive enterprise business management suite designed to improve the efficiency and effectiveness of key organizational functions in the areas of financial management, human capital management, procurement, and analysis.
• Understand the processes to support supply chain management.
• Warehouse receiving was studied, modeled and analyzed to provide optimized solution to minimize the use of resources by “Day in Life”
• Strategy for enhancing the web application which is customer facing application for sales and deals management
• Study of the real time and adhoc reporting modules for corporate, DC and store users for measuring various key metrics
• Detailed planning including the cost completion for the proposal
• Recommended areas of improvement for application rationalization
• Recommended areas of improvement for application rationalization involving multi-point integration with Lawson Financial Systems

Confidential

Project Manager

Responsibilities:

• Conducted JAD and workshop session for requirement gathering and scope definition working with the business and end users
• Develop and Implement a new CRM Portal Solution that will provide support in Sales, Marketing, and Service enabling our Channel One partners to do business more effectively with Confidential for their Sales Force Automation
• Recommended significant variances and trends in industry in Open UI and Mobile solution to enhance system requirements
• Managing E2E delivery including System, UAT, Performance testing & Implementation
• Global roll out and taking over the support
• Retail support on logistics for dealers across NA for supporting the point of sales on yearly and seasonal
• Defining strategy and implementing the road map for GTM beyond NA as part of Global Roll out with the desktop and mobile application
• Project planning and program management E2E for successful implementation with risk management, scope and change management with tracking the schedule & cost
• Managed around 3500PD of development effort and 2000 PD of testing effort covering system integration, regression & performance testing