Project Manager Resume

SUMMARY

Diversified and accomplished results driven Implementation Project manager with 15+ years’ experience in software support, and Implementation Support.
13 years of Consultant Kronos Experience from both a functional and implementation level.
3 years of experience with INFOR/Work brain from a functional and support level.
1 year of experience with UltiPro from a functional and support level.
Extensive experience in configuring, tuning, and troubleshooting Kronos implementations of all sizes including large enterprise installations.
Specialization includes participating in the full lifecycle of a client implementation such as Requirements Gathering, Business Analysis, System Configuration, Design, Testing, and Support.
Developed training materials and facilitated training to support all levels of an implementation.
Instrumental part in addressing customer and business needs through utilization of Project Management, Organizational Development, Technical Analysis, and Customer Service skills resulting in continued organization success.
Development of functional test scenarios and scripts

TECHNICAL SKILLS

Infor Work brain, Kronos Workforce Central Suite 6.1,6.2,6.3,7.0, 8.0,8.1 WDM, Kronos Clocks Model 4500, Intouch Clocks, Workforce Mobile/Tablet, & Workforce Attestation, Navigators, SDM, Workforce Attendance & Leave, Workforce Accruals (Global Configurations), ADP ETIME, ADP Vantage, Workforce Dimensions (certified), UltiPro
Concur: Expense Management
Heat, Case point, Remedy, ITSM & Service Now
HP ALM
Agile and Waterfall

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

Provided WFC6.3 support, configuration and WFD configuration, testing and implementation support /activities
Created new pay rules, work rules & attendance rules for Union and Non - Union staff in WFC.
Provided direction and support on all Kronos incidents in service now
Provided project support best practices and configured workforce Dimensions
Created test script for workforce Dimensions UAT testing
Provided Training to staff on workforce dimensions and workforce central.

Confidential

Implementation Consultant

Responsibilities:

Conducted project initiation activities.
Analyze existing client systems, interface requirements, business process and operational needs-Responsible for development of design documents.
Provides professional consulting services in the areas of product/service customizations, business process, complex custom reports and special projects as related to implementation effort
Works and counsels with client on system and service configuration efforts, product adaptation and business best practice solutions.
Determines best methodology and oversees the accurate and timely conversion of client's data Validation
Builds client control information and oversees the pre- and post-implementation testing of products. Oversees formal hand-off of system and operational services to other ADP departments/clients.
Participates in establishing and monitoring of client implementation schedule and report status to Project Team members.
Prepares individual work plans in conjunction with established project milestones.
Ensure issues and risks are documented and work with team members to resolve.
Strong knowledge of all core business products, skilled in implementing multiple ADP products.
Strong Communication and Presentation Skills.

Confidential

AMS Global Support Manager

Responsibilities:

Provides Program/Project Management support
Schedule and chair customer escalation status calls as needed. Responsible for composing customer action plans for issue resolution, delivery of plan details to C-level executives and IT staff, and regular reporting of progress towards resolution
Reduced team’s applied time, time to close and case re-open rates through implementation of strong mentoring programs between senior support staff and junior support engineers
Responsible for team readiness with new software and hardware releases as well as skills enhancement and career development.
Continuously support, motivate and mentor a 5-member international team responsible for Kronos’ Daily Support
Interact with customers daily via phone, email, and manage customer cases
Resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
Monitor client site activity using monitoring tools and proactively engage clients to assure site function and utilization.
Capture client case details, problem solving process, actions and final resolution.
Create repeatable processes, FAQ’s, and other appropriate documentation for client support resolutions.
Coordinate customer updates.
Support internal operations and field trainers as needed.
Document details of all case management activities.
Opportunity to add value in other areas of the organization as deemed fit.
Support Various Kronos Modules and versions (Versions 6.3-8.0)
Global configuration and support - Asia, South America & Middle East

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