SUMMARY:

• A seasoned IT Project Management Consultant for Cloud (SaaS), CRM, ERP, Data warehouse, Business Intelligence, Data Migration, Digital Transformation, Infrastructure and Engineering projects.
• Excellent stakeholder management skills and win customer’s confidence with clear vision and goals. Managed Stakeholders, Vendors, Project Teams, Changes, Releases and Service Delivery.
• Implemented E2E complex ICT Applications and Infrastructure Projects with KPIs for Scope, Budget, Schedule, Quality and Service Level Agreements (SLAs) to comply with the Contract
• Managed all phases of Software Development Life Cycle (SDLC) from concept phase to implementation involving multiple Stakeholders, multiple Vendors and multiple releases by adopting Waterfall (PMI PMBOK & Prince2) and Agile Scrum iterative methodologies
• Saved over $50M in Infrastructure costs by undertaking consolidation & virtualization of Servers and refreshing Desktops. Eliminated business risk by upgrading SOE/HW before End - Of-Service-Life (EOSL)
• Saved over $100M to Business Operations. Minimised Application downtime, increased availability and reliability by implementing software upgrade releases for recurring incidents and problems
• Achieved strategic and business outcomes by collaborating with Stakeholders and representing Steering Committee Meetings, Governance Forums, Change Review Boards and Vendor forums
• Managed Onsite and Offshore cross functional teams like solution architects, developers, testers
• Presented Status Reports and Dashboards with key Stakeholders and CXOs
• Managed Application Portfolios, Application Lifecycle and process improvements.
• Implemented ITIL process, conducted User, transitioned applications to BAU Support and Operations teams
• Developed new engagements and participated in pre-sales activities.
• Assessed and validated scope of work, identified issues, mitigated risks and estimated cost. Developed Business cases, formulated RFI/RFP bidding proposals and documented Statement of Works (SoW) Contracts

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential

Responsibilities:

• Managed E2E delivery and implementation of Strategic Applications & Infrastructure Projects like CRM, ERP, Cloud (SaaS), COTS, Content Management Systems (CMS), responsive Websites & eCommerce Online Stores, Digital Marketing (Google Ads, SEO, SMO), Web Analytics, Mobile Apps, Adobe, SAS DW
• Managed FX Accounts with CMC Markets and Data Migrations
• Implemented Digital solutions in AWS Cloud, developed Mobile Apps (iOS and Android), performed Web Analysis and Digital Marketing (SEO, SMO, Google Ads)
• Conducted feasibility and financial viability studies for implementation of Blockchain Smart contracts (Solidity), NLU, AI, Machine Learning and analytics
• Managed Change, User, BAU Operations & Support, SLAs, proactively resolved Issues and mitigated Risks
• Presented Status/Dashboard reports to key Stakeholders/Executives/CXOs
• Managed Business Development and Outsourcing of Technology Services
• Documented Business Cases for new business initiatives and formulated RFI/RFP Proposals and Statement of Work (SoW) contracts

Senior Project Manager

Confidential

Responsibilities:

• Managed E2E implementation of Microsoft solutions (Dynamics AX, CRM Dynamics, Java, .NET, XML, Java, SharePoint, Adobe and Confidential Medicare IP ADX Studio) and executed Data Migration by adopting Prince 2 and Agile methodologies
• Implemented Prince 2 delivery framework and supported CRM solutions both On Premise and on Cloud (SaaS) covering all phases of Software Development Lifecycle (SDLC), Business Change and transition to BAU teams
• Managed Change, conducted User and transitioned applications to BAU Support and Operation teams and managed SLAs
• Managed Onsite/Offshore teams, mitigated Risks, resolved Issues and implemented Changes
• Conducted project reviews with internal and external Stakeholders and presented Project Status/Dashboard reports with key Stakeholders/Executives
• Worked with pre-sales for new business initiatives, documented business cases, formulated RFI/RFP proposals and SoW contracts

Senior Program Manager/ Service Delivery Manager

Confidential

Responsibilities:

• Managed Application Portfolio, BAU Support, Service Desk, Integrated Service Helpdesk with IVR, Cloud (SaaS) Solutions, Digital Websites (Drupal, PHP, Java, Apache), COTS, Sugar CRM, MS SQL, Microsoft Share Point, .NET, XML, Adobe, Domino Lotus Notes and Geographic Information System (GIS)
• Implemented ServiceNow (SNOW) ITIL process modules like Incident, Problem, Change, Release, Service Request, Knowledge, Configuration and Asset Management
• Transitioned Applications and Infrastructure Services from NHVR to Confidential
• Tracked project progress, promptly took corrective measures to resolve Issues, mitigated risks and shared Project Status/Dashboard reports with key Stakeholders

Project Manager

Confidential

Responsibilities:

• Implemented Digital solutions and extended Project Consulting services
• Managed FX accounts with FXCM, AxiTrader, CMC Markets

Project Delivery Manager

Confidential

Responsibilities:

• Managed E2E Delivery of Confidential Cloud ERP Implementations and BAU Support of Customers in Australia & NZ
• Managed Confidential ERP Implementations/Upgrades/Migrations to the latest Cloud (SaaS) version as per the agreed Contract Terms & Conditions
• Managed On boarding activities (Migrate Applications and Data) for new On Demand (OD)/On Premise (OP) Customers and co-ordinated with Local Services
• Managed Change, conducted User and transitioned applications to Operations and BAU Support teams
• Managed pro-active and re-active maintenance activities, promptly resolved incidents pertaining to OD & OP Clients as per agreed SLAs in the contract
• Minimised downtime, enhanced application availability by performing Root Cause Analysis (RCA) for Major and recurring incidents and implementing software releases
• Conducted reviews with Clients and presented Status & SLA Reports
• Performed Disaster Recovery Testing with multiple vendors

Senior Project Manager/ Head of Operations

Confidential

Responsibilities:

• Transitioned 3 Stack suite of Application portfolio from Ericsson to Confidential Scope: Billing, OSS, BSS, eCommerce Online Digital Solutions, Content Management System (CMS), Mobile Apps, Oracle eBusiness Suite, Microsoft Solutions and Infrastructure streams
• Headed Operations and implemented ITIL processes
• Managed Service Desk Operations and performed RCA for incidents
• Achieved over $100M savings in Business Operations. Minimised Application downtime, increased Application availability and reliability by implementing software releases for problems
• Delivered with ZERO POST IMPLEMENTATION DEFECTS for SELL & FLY releases conforming to aggressive timelines. Acquired resources at short notice, conducted User and transitioned applications to BAU Support teams. (Note: Pirates dealt with fare class realignment for A380 aircraft)
• Server & Desktop Upgrades: Saved over $50M in infrastructure costs by consolidating and virtualizing Servers and Desktop refresh. Eliminated business risk and upgraded Hardware/Software currency levels before end-of-service-life (EOSL):
• Consolidated midrange systems and redeployed in VMware platforms (Intel and Sun Solaris) for Hardware currency. Decommissioned obsolete Servers
• Deployed Standard Operating Environment (SOE) for Servers
• Refreshed Desktops/PCs and rolled-out SOE for all desktops
• Migrated legacy mainframe systems from dedicated to shared platform
• Implemented a prototype solution in Micro Strategy utilising powerful dashboards accessible from PCs, Laptops, Tablets and Smartphones. This project was an initiative to replace Cognos with Micro Strategy across corporate business
• Transitioned 62 DW/BI Applications (Teradata, DataStage, Cognos, MicroStrategy) to Offshore pertaining to Corporate, Airlines, Loyalty, Freight, Services and Engineering Segments
• Implemented Electronic document and records management system (EDRMS) known as RFS Tool. A portal based workflow Management Tool used as the single source of truth for Engagement & Delivery of Projects by all Vendors
• Developed custom reports and interface between SAP Financials and Confidential Manufacturing/Logistics modules for Catering department
• Upgraded Integrated Data warehouse (IDW) & enhanced Data Model from Party Centric to Customer Centric. Developed ETL scripts and performed Data migration activities from Source Systems without impacting Users

Senior Project Manager

Confidential

Responsibilities:

• Established single point of support in Australia by transitioning the Server Support Services (Windows OS, MS Exchange, Packaging & Distribution and GeoLink remote connectivity) from UK and Asia Pacific countries.
• Developed Document of Understanding (DoU) comprising Scope, Roles & Responsibilities
• Implemented $5M Australia & Fiji Legacy Systems upgrades by engaging Vendors for impacted 36 Legacy Systems (Note: Program SAM is a $250M 3G Mobile Core Billing Infrastructure upgrade initiative to replace Gemini Billing engine with Siebel CRM, Infranet Portal & Metasolv ASAP and EAI TIBCO with Confidential WBI solutions across Australia, NZ & Fiji regions and integration with IVR)
• Managed upgrades and 24x7 Support of ARBOR, CASS, VSAT, Magellan Mainframe Billing Applications and its interfacing systems. Delivered test strategy for Disaster Recovery process
• Upgraded CICERO and GAPS applications (Telstra's CRM solution for managing Customer Complaints and Guarantees) by customising Vantive (bought by Oracle) and established interfaces with CCH system using MQ Series
• Undertaken Infrastructure upgrades and deployed SOEs. Managed Production Support, Capacity Planning, Full Life Cycle testing of mission critical applications owning responsibility for Budget, schedule and SLA’s
• Implemented CMMI and ITIL process