SUMMARY

• 8.6+ years of experience in application support, System Analysis, Data Analysis, Program analysis, development, Production and test environments in business domains like Banking and Financial and payment systems.
• Extensive hands on technical experience with UNIX, Shell Scripting,C++,PL/SQL, Java/J2EE, Web services, Java Script,HTML,Oracle Sql,Spring,Hibernate,XML,Json,Axon
• Good expertise on using the tools like TOAD, IBM - GSM, Putty, Winscp, Splunk, Dynatrace, Jira,Jenkin,Remedy,Soap UI,Syncsort,ALM,confluence,PCF.
• Experience in the activities like project planning, tracking, execution, people managements etc..
• Ability to multi-task work across different applications. Diverse work experience with different functionalities of the application, with Development and Production Support projects.
• Involved and done the Automation and Enhancement project.
• Involved and done the Systems Analysis, Data Analysis, Program analysis.
• Involved in requirement analysis, system impact, preparing detail design document, coding, testing, preparing test case for the Automation/enhancement projects.
• Strong analytical, diagnostics, troubleshooting, communication skills to consistently deliver productive technological solutions.
• Good in offshore/ onsite coordination delivery experience and leading the team.
• Has domain experience in banking. Guided the team members to complete the production automation projects, Activity,Incidents and Adhoc projects and deliverable done in time.
• Involved and done the project releases and change process and incident resolution.
• Leading the technical resolution team for SecureCode, MasterCard Identity check mobile and production incident, identify and manage resolution.
• Monitoring/service validation and testing SecureCode, Mastercard Identity check mobile components in different
• Environments as part of change and release implementations.
• Provided the monitoring of platforms after deployment and log analysis and troubleshooting for all in scope components.
• Adhered to project leading practices and communication between software development teams, leading to smoother and more efficient implementation and better utilization of time.
• Strong conceptual, analytical with leadership qualities. Able to work with a team or individually with excellent communication skills, and ability to meet deadlines in a fast-paced work environment.
• Providing 24/7 technical support to Production environment when required
• Providing L2/L3 technical support for the Securecode application
• Providing resolution to the customer issues for the acquirer and issuer
• Co-ordinating with Development and networking and customer support teams
• Handling the incident and problem ticket and provide solution based on priority
• Automating the transaction and data reports by using the scripting and tools.

TECHNICAL SKILLS

Hardware : Windows, Unix/Linux

Software : UNIX Shell Scripting,C++,PL/SQL, Java/J2EE, Web services, Java Script,HTML Oracle Sql,Spring,Hibernate,XML,Json,Axon,Networking

Databases : Oracle 10g/11g, DB2

Tools: TOAD, IBM-GSM, Putty, Winscp, Splunk, Dynatrace, Jira,Jenkin,Remedy Soap UI,Syncsort, ALM,confluence,PCF,ITSM

PROFESSIONAL EXPERIENCE

Senior Project Engineer

Confidential

Responsibilities:

• Provide timely updates to all who have reported the issues /maintenance requests.
• Provide solutions to technical issues and involve in Java/J2EE,spring, Hibernate and JavaScript coding and testing of the application releases.
• Provide technical support for data extracts using SQL/PLSQL,production incidents analysis and resolution on request.
• Providing 24/7 technical support to Production environment when required
• Providing L2/L3 technical support for the Securecode application
• Providing resolution to the customer issues
• Handling the incident and problem ticket and provide solution based on priority
• Automating the transaction and data reports by using the scripting and tools.
• Identify automations and implement in Java/J2EEand UNIX shell scripting automation in production to Monitor health of applications and reports for support.
• Wrote batch script for file handling and transaction report automation.
• Maintain operational procedure whereby all requests and support issues are appropriately handled/routed Communicate business impact, root cause, and remediation steps.
• Functional specification analysis and prepare the inspection reports.

Environment: UNIX, Shell Scripting,Java/J2EE, Web services, Java Script,HTML,Oracle sql,Spring,Hibernate,XML,Json,TOAD, IBM-GSM, Putty, Winscp, Splunk, Dynatrace, Jira,Jenkin,Remedy,Soap UI,Syncsort,ALM,confluence,PCF..

Project Engineer

Confidential

Responsibilities:

• As a production Supporter and Developer Involve in production support, maintenance and implementation of small to medium components of a project module.
• Responsibilities of project deliverable Involve in driving WSR meeting with the client and internal status meeting with the team.
• Have very good knowledge on the programming languages such as Unix shell scripting, Unix OS, sql, pl/sql and associated tools like syncsort.
• Have the responsibility to Bug fixing, problem solving, Enhancements, job monitors, automation process.
• Have the responsibility to WSR, PIR, Monthly report preparation also train Juniors, new Joiners, analysisand Implementation. Involve in people management.
• Providing 24/7 technical support to Production environment when required
• Providing L2/L3 technical support for the Rewards application
• Providing resolution to the customer issues
• Handling the incident and problem ticket and provide solution based on priority
• Automating the transaction and data reports by using the scripting and tools.

Environment: UNIX, Shell Scripting,C++,Oracle sql,TOAD, IBM-GSM, Putty, Winscp,Syncsort,ALM,confluence.