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Salesforce Administrator Resume

Atlanta, GA

PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

Salesforce Administrator

Responsibilities:

  • Working on internal Mercury support team for all 20,000 salesforce users within organization.
  • Responsible for maintaining Confidential client teams access while providing security to confidential client-based information.
  • Focus is maintaining quality access and security for all salesforce environments in high pressure environment
  • Team is responsible for determining the correct access each user needs to accomplish sales related goals.
  • Currently working with developers and users in finding and documenting flaws and needed changes within the system.
  • We are responsible for creating users cases and tickets to keep users updated on repairs and updates.
  • Responsible for creative solutions to maintaining salesforce license count.

Confidential - Atlanta, GA

Salesforce Administrator

Responsibilities:

  • We provided queue based support along with on-site and phone-based support for users with Admin related problems.
  • Worked with clients to find out what their expectations and timetables before execution
  • Used Data Loader and data export to move large amounts of data in and out of the system.
  • Did business analysis for each department to streamline and remove any “pain points” to department processes.
  • Documented all changes through JIRA for all change management decisions
  • Worked in both the sales cloud and service cloud environments
  • Added and modified workflows for a variety of departments and teams.
  • Maintained user profiles, profiles and security settings, sharing rules and permissions
  • Used Apex to add logic to button clicks and initiate different type of web services
  • Created and updated customized reports within Salesforce for different departments using Salesforce.
  • Created new fields, dashboards, triggers, reports, workflows and objects. Manage all hands-on configuration and builds
  • Onboarding and off boarding user’s credentials for Department of Human Services
  • Use Exchange Control Panel to research problems and setup secure groups, email accounts.
  • Experienced in both Classic and Lightening salesforce versions
  • Support Salesforce users constantly updating pricing information and reporting
  • Use Forefront Identity Manager for identity management and credentialing.
  • Responsible for using Active Directory for authorization and account security.
  • Working with staff in setting up payer electronically in the system
  • Worked to drive significant improvements in business performance
  • Worked with developers on creating processes that will allow medical staff to document effectively.
  • Worked with stakeholders and management to understand, interpret and enhance business performance.

Confidential - Baltimore, MD

Business Analyst / Salesforce Administrator

Responsibilities:

  • Working on team that assisted in the initial setup of their staff to use Salesforce
  • Used Chatter to communicate with other teammates and collaborate on a variety of issues
  • Performed System Administrative duties while staff got up to speed on the salesforce platform
  • Created a variety of apps within Salesforce that were used client staff
  • Worked with client to automate many of their routine reporting and other mundane functions within IT
  • Gathered requirements from clients and translated them into business processes.
  • Charged with creating custom objects for specific tasks and triggers
  • Oversaw day to day project related IT activities
  • Setting up initial picklists, tabs and roles for the client
  • Pulled data from a variety of sources using the Salesforces Data loader and other CRM systems
  • Adding and modifying workflows for a variety of departments and teams.
  • Designed and implemented lean concepts and principles within the IT
  • Created a variety of customized reports for different departments using Salesforce platform.
  • Assisted the back office staff in using CRM software and assisting them with setting up their staff roles and security settings
  • Assisted with defining their salesforce roles and groups
  • Helped create and update reports through Salesforce
  • Used HP-ALM (HP Quality Center) software for test and project management purposes
  • Analyzed current and future state of the warehouse, distribution and manufacturing
  • Completed business analysis of client needs as pertaining to Salesforce requirements
  • Worked on resolving SQL errors that popped up in production.
  • Extracted data from other databases into salesforce to be used in other reports by client.
  • Setup dashboards for multiple instances
  • Customized page layouts to customer’s specification
  • Created reports using salesforce tools, page layouts.
  • Assisted with the provisioning of new employees and setting them up in the system.
  • Used UAT based techniques for testing before software package was released into production

Confidential - Athens, GA

Project Manager

Responsibilities:

  • Worked with different specialties in assisting them in modifying their workflows to gain speed and reduce errors.
  • Helped create and update reports through Salesforce
  • Worked on resolving SQL errors that popped up in production EHR environments
  • Shadowed users when they worked with medical staff on possible salesforce related problems.
  • Modified templates and documents based on client requirements.
  • Completed a workflow analysis for client to use find the weak points in their workflow.

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