PROFESSIONAL EXPERIENCE

Confidential - Atlanta, GA

Salesforce Administrator

Responsibilities:

• Working on internal Mercury support team for all 20,000 salesforce users within organization.
• Responsible for maintaining Confidential client teams access while providing security to confidential client-based information.
• Focus is maintaining quality access and security for all salesforce environments in high pressure environment
• Team is responsible for determining the correct access each user needs to accomplish sales related goals.
• Currently working with developers and users in finding and documenting flaws and needed changes within the system.
• We are responsible for creating users cases and tickets to keep users updated on repairs and updates.
• Responsible for creative solutions to maintaining salesforce license count.

Confidential - Atlanta, GA

Salesforce Administrator

Responsibilities:

• We provided queue based support along with on-site and phone-based support for users with Admin related problems.
• Worked with clients to find out what their expectations and timetables before execution
• Used Data Loader and data export to move large amounts of data in and out of the system.
• Did business analysis for each department to streamline and remove any “pain points” to department processes.
• Documented all changes through JIRA for all change management decisions
• Worked in both the sales cloud and service cloud environments
• Added and modified workflows for a variety of departments and teams.
• Maintained user profiles, profiles and security settings, sharing rules and permissions
• Used Apex to add logic to button clicks and initiate different type of web services
• Created and updated customized reports within Salesforce for different departments using Salesforce.
• Created new fields, dashboards, triggers, reports, workflows and objects. Manage all hands-on configuration and builds
• Onboarding and off boarding user’s credentials for Department of Human Services
• Use Exchange Control Panel to research problems and setup secure groups, email accounts.
• Experienced in both Classic and Lightening salesforce versions
• Support Salesforce users constantly updating pricing information and reporting
• Use Forefront Identity Manager for identity management and credentialing.
• Responsible for using Active Directory for authorization and account security.
• Working with staff in setting up payer electronically in the system
• Worked to drive significant improvements in business performance
• Worked with developers on creating processes that will allow medical staff to document effectively.
• Worked with stakeholders and management to understand, interpret and enhance business performance.

Confidential - Baltimore, MD

Business Analyst / Salesforce Administrator

Responsibilities:

• Working on team that assisted in the initial setup of their staff to use Salesforce
• Used Chatter to communicate with other teammates and collaborate on a variety of issues
• Performed System Administrative duties while staff got up to speed on the salesforce platform
• Created a variety of apps within Salesforce that were used client staff
• Worked with client to automate many of their routine reporting and other mundane functions within IT
• Gathered requirements from clients and translated them into business processes.
• Charged with creating custom objects for specific tasks and triggers
• Oversaw day to day project related IT activities
• Setting up initial picklists, tabs and roles for the client
• Pulled data from a variety of sources using the Salesforces Data loader and other CRM systems
• Adding and modifying workflows for a variety of departments and teams.
• Designed and implemented lean concepts and principles within the IT
• Created a variety of customized reports for different departments using Salesforce platform.
• Assisted the back office staff in using CRM software and assisting them with setting up their staff roles and security settings
• Assisted with defining their salesforce roles and groups
• Helped create and update reports through Salesforce
• Used HP-ALM (HP Quality Center) software for test and project management purposes
• Analyzed current and future state of the warehouse, distribution and manufacturing
• Completed business analysis of client needs as pertaining to Salesforce requirements
• Worked on resolving SQL errors that popped up in production.
• Extracted data from other databases into salesforce to be used in other reports by client.
• Setup dashboards for multiple instances
• Customized page layouts to customer’s specification
• Created reports using salesforce tools, page layouts.
• Assisted with the provisioning of new employees and setting them up in the system.
• Used UAT based techniques for testing before software package was released into production

Confidential - Athens, GA

Project Manager

Responsibilities:

• Worked with different specialties in assisting them in modifying their workflows to gain speed and reduce errors.
• Helped create and update reports through Salesforce
• Worked on resolving SQL errors that popped up in production EHR environments
• Shadowed users when they worked with medical staff on possible salesforce related problems.
• Modified templates and documents based on client requirements.
• Completed a workflow analysis for client to use find the weak points in their workflow.