Salesforce Platform Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Platform Manager

Responsibilities:

Facilitate requirement gathering sessions with Admissions Team, Marketing Team, and Regional School Power Users
Responsible for reporting & support to the OBSG Salesforce CRM Admissions and Digital Marketing Teams + data integrations with 8 Outward Bound Regional School Salesforce orgs
Provide reporting analysis to Director of Admissions, Executive Director, and Outward Bound Board of Directors
Manage the OBSG Independent Developer (Consultant) for ongoing projects
Project Manager for ongoing Salesforce automation projects using Smartsheets and Lucidchart to track projects and diagram processes
Support the Nintex data integration as the primary data source for Open Enrollment Leads, Contacts, and Applications in a non - profit (NPSP) environment
Lead monthly meetings to communicate updates and to gather feedback from Regional School Power Users & Open Enrollment Teams
Manage Salesforce using Lightning User Interface
Responsible for documenting and communicating project status and rolling-out new features to Regional Schools

Confidential

Salesforce Manager

Responsibilities:

Responsible for reorganization of digital data for 2 online schools; including 2 data migrations: merging 2 Salesforce Lightning Sales Cloud orgs into a single org
Created Reports for Admissions and Regulatory Teams
Configured Conga Composer and Conga Orchestrate with DocuSign
Reviewed and made design changes to Apex code in the Salesforce environment
Programmed Process Builder, Workflow management, Validation Rules to automate business processes
Worked with Apex developers to debug errors and to define code changes; identified areas to replace outdated Apex
Managed and mentored Jr Salesforce Administrator

Salesforce CRM Manager

Confidential

Responsibilities:

Responsible to the Digital Marketing and Sales Teams for daily operations, reporting, and support of 3 global subsidiary companies
Acted as Product Owner, Project Manager, Project Manager, and Salesforce Manager
Facilitated requirement gathering sessions, designed, built, and implemented Salesforce from 1 company (25 users) to 3 companies (11+ global users) - into a single Salesforce org with advanced Salesforce security configurations
Responsible for completing 5 data migrations as we acquired new businesses
Provided continuous innovation to existing processes to support our growing business
Built-out CPQ for online Publishing Business for using Fattail(AdBook)
Worked thru Lightning Assessment and test phases of Lightning implementation