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Salesforce Platform Manager Resume

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Platform Manager

Responsibilities:

  • Facilitate requirement gathering sessions with Admissions Team, Marketing Team, and Regional School Power Users
  • Responsible for reporting & support to the OBSG Salesforce CRM Admissions and Digital Marketing Teams + data integrations with 8 Outward Bound Regional School Salesforce orgs
  • Provide reporting analysis to Director of Admissions, Executive Director, and Outward Bound Board of Directors
  • Manage the OBSG Independent Developer (Consultant) for ongoing projects
  • Project Manager for ongoing Salesforce automation projects using Smartsheets and Lucidchart to track projects and diagram processes
  • Support the Nintex data integration as the primary data source for Open Enrollment Leads, Contacts, and Applications in a non - profit (NPSP) environment
  • Lead monthly meetings to communicate updates and to gather feedback from Regional School Power Users & Open Enrollment Teams
  • Manage Salesforce using Lightning User Interface
  • Responsible for documenting and communicating project status and rolling-out new features to Regional Schools

Confidential

Salesforce Manager

Responsibilities:

  • Responsible for reorganization of digital data for 2 online schools; including 2 data migrations: merging 2 Salesforce Lightning Sales Cloud orgs into a single org
  • Created Reports for Admissions and Regulatory Teams
  • Configured Conga Composer and Conga Orchestrate with DocuSign
  • Reviewed and made design changes to Apex code in the Salesforce environment
  • Programmed Process Builder, Workflow management, Validation Rules to automate business processes
  • Worked with Apex developers to debug errors and to define code changes; identified areas to replace outdated Apex
  • Managed and mentored Jr Salesforce Administrator

Salesforce CRM Manager

Confidential

Responsibilities:

  • Responsible to the Digital Marketing and Sales Teams for daily operations, reporting, and support of 3 global subsidiary companies
  • Acted as Product Owner, Project Manager, Project Manager, and Salesforce Manager
  • Facilitated requirement gathering sessions, designed, built, and implemented Salesforce from 1 company (25 users) to 3 companies (11+ global users) - into a single Salesforce org with advanced Salesforce security configurations
  • Responsible for completing 5 data migrations as we acquired new businesses
  • Provided continuous innovation to existing processes to support our growing business
  • Built-out CPQ for online Publishing Business for using Fattail(AdBook)
  • Worked thru Lightning Assessment and test phases of Lightning implementation

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