SUMMARY

• Experienced IT professional in a senior project and program management role
• Received formal Project Management and Agile Scrum Master training; PMP and CSM certified
• Held various IT and business systems, management, support, and development positions
• Broad technology background and experience to visualize big picture and communicate effectively to client and team
• Results oriented leader with extensive information technology and business process experience; providing a variety of clients with strategic planning, business process innovation, project and program management, facilitation, business analysis, and system development services that include UAT/quality testing
• Strengths include establish solid customer relations, team leadership, project and program management, development, and producing on - time on-budget quality results

TECHNICAL SKILLS

Processes, Methodologies, and Techniques: Agile Scrum, Agile Kanban, Scaled Agile SAFe, LeSS, HP EDGE, PMLC, SDLC, Rational Unified Process (RUP), JAD, Packaged Software Selection and Implementation, Waterfall/Iterative Framework, ITIL Foundations v3, Estimating, Earned Value, CMMI-DEV and SVC, Six Sigma

UX/UI Tools: Workflow diagrams, Wireframes, Balsamig Mockups, Axure RP

Applications Development Tools: MS Azure DevOps, Oracle Fusion/ADF, Informatica, Cognos, WebFocus, Rational Suite (ClearQuest, ClearCase, RequisitePro, Rose, XDE for Java), Eclipse IDE, Erwin, FileNet, Documentum, Crystal Reports, MF Workbench, TSO/SPF, Visio, Visual Studio, CVS, PVCS, VSS, WebLogic, WebSphere, Apache Tomcat, JBoss, UML

Application Package: MS Office Suite, MS Project/Project Server, HP PPM, Clarity, MS Visio, MS SharePoint, Crystal Reports, Adobe Dreamweaver, Adobe Fireworks, FileNet, Lotus Notes, SAP, PeopleSoft, Adobe Acrobat

Hardware: NetApps, AWS, VMWare, IBM PC, IBM ESA/9000, IBM RS/6000, IBM P-Series Servers, IBM AS/400, Apple, DEC VAX/Ultrix

Operating Systems: Windows, UNIX, Linux, OS/MVS, VM/SP, OS/400, MacOS

Programming and Scripting Languages: HTML, PL/SQL, Java, J2EE, JSP/Servlets, HL7, XML, XSL, XSLT, EAI, X12, Visual Basic, ASP, C, C++, COBOL, Java Scripting, PHP, Perl, JCL, CL

Business Intelligence, Data Warehouse and Database Tools: Snowflake, Tableau, Oracle, Cognos, SQL Server, Informatica, WebFocus, Focus, IBM DB2, Access, TOAD, Erwin, ODBC

Testing Tools: ALM, HP Quality Center, JUNIT

Project/Portfolio Management and Agile/SAFe Management Software: Azure DevOps, JIRA Align (Agile Craft), IBM Connections, Service Now, Share Sites, CA Agile Central (Rally), CA Clarity, Microsoft Project/Project Server, Team Dynamix, CollabNet, Microsoft SharePoint, Niku Workbench, Workfront (AtTask), HP PPM, Primavera

PROFESSIONAL EXPERIENCE

Confidential

Senior Cloud Project Manager and Senior Agile Scrum Master

Responsibilities:

• DSO/Nucleus is a hybrid cloud and IT-as-a-Service (IaaS) delivery platform that leverages Azure DevOps; it provides a rules engine to capture and allow Confidential customers to maintain and enforce IT business rules, cost control, compliance, and managed services.
• Managed the DSO/Nucleus program, a large complex, multi-million dollar portfolio that included projects and teams that span cross functional areas (UI/UX Redesign, Machine Learning (AI), Chatbots, Software Configuration Automation, New Catalog Items (Data Warehouse, Data Lake), Finance, Repository for Infrastructure, Listener, Data Analytics, BI, reporting).
• Devised a migration and transformation plan to move entire DSO/Nucleus group from traditional waterfall to using an Agile Scrumban (hybrid Scrum and Kanban) framework. Long term objective is to migrate to SAFe.
• Configured and built out Azure DevOps boards to accommodate the Agile Scrumban framework.
• Worked in tandem as a Project/Program Manager and Scrum Master in an Agile Scrumban environment to help the organization with transition and transformation from a traditional waterfall and SDLC environment.
• Mentored and coached team members on agile best practices that consisted of story planning, estimating, feature and story writing, and acceptance criteria.
• Led by example and provided guidance for conducting ceremonies (i.e., sprint planning, daily standup, backlog grooming, sprint demo, sprint review, and sprint retrospective)
• Guided the team on how to get the most of out of self-organization.
• Coached the team to remove impediments internally. When impediments were external, worked diligently to get them removed for the team.
• Built a trusting and safe environment where problems could be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Facilitated the team to get the work done without coercion, assigning, or dictating the work.
• Facilitated discussion, decision making, and conflict resolution.
• Assisted with internal and external communication, improving transparency, and radiating information.
• Served as an Agile Coach and Instructor
• Supported and educated the Product Owner, especially on grooming and maintaining the product backlog.
• Facilitated and acted as servant leader for multiple teams.
• Coordinated communication between developers and shared testing resources on testing process and needs using Azure DevOps test management.
• Clearly defined and articulated risk items to the Product Manager and Product Owner.
• Helped remove and mitigate impediments to teams’ progress.
• Helped ensure effective completion of prioritized backlog and support Product Owner on backlog management and refinement.
• Promoted collaboration and culture of accountability for delivery of work.
• Successfully delivered user stories and feature on time for Sprint.
• Proficient with agile management related tools using Azure DevOps.

Confidential

Senior Agile SAFe Scrum Master

Responsibilities:

• Worked primarily as a scrum master in a new SAFe environment to help the organization with transition and transformation from a traditional waterfall, SDLC environment.
• Mentored and coached team members on agile best practices that consisted of estimating, feature and user story writing, and acceptance criteria.
• Led by example and provided guidance for conducting ceremonies (i.e., sprint planning, daily standup, backlog grooming, sprint demo, sprint review, and sprint retrospective)
• Guided the team on how to get the most of out of self-organization.
• Coached the team to remove impediments internally. When impediments were external, worked diligently to get them removed for the team.
• Built a trusting and safe environment where problems could be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Facilitated the team to get the work done without coercion, assigning, or dictating the work.
• Facilitated discussion, decision making, and conflict resolution.
• Assisted with internal and external communication, improving transparency, and radiating information.
• Supported and educated the Product Owner, especially on grooming and maintaining the product backlog.
• Facilitated and acted as servant leader for team responsible for Provider Conversion as part of the Provider Network Agile Release Train (ART).
• Coordinated communication between developers and shared testing resources on testing process and needs using ALM.
• Clearly defined and articulated risk items to the Product Manager, Product Owner, and RTE.
• Helped remove and mitigate impediments to team’s progress.
• Helped ensure effective completion of prioritized backlog and support Product Owner on backlog management and refinement.
• Promoted collaboration and culture of accountability for delivery of work.
• Participated in Program Increment (PI) planning session to map out work over six weeks duration.
• Successfully delivered user stories and feature on time for Iteration.
• Proficient with agile management related tools using JIRA Align (Agile Craft), IBM Connections, and ALM.

Confidential

Program Manager

Responsibilities:

• Managed the Perpetual Inventory program, a large complex, multi-million-dollar ($20M) portfolio that included projects and teams that span cross-functional areas (Supply Chain, Retail Store Operations, Fuel, Pharmacy, DSD, Peapod e-Commerce, Infrastructure, Reporting, Data Analytics, BI in the Azure cloud) across the organization
• Managed all aspects of PMO related to the program including reporting to executive management
• Orchestrated multiple concurrent projects to ensure alignment with milestones, deliverables, and budgets for program portfolio
• Managed six project managers who were direct reports
• Coached and mentored project managers on the use of company methodology to ensure delivery of quality projects
• Oversaw teams in a matrix environment which included business analysts, systems analysts, process engineers, architects, and QA testers around the execution of fixed and time & materials projects
• Broad understanding and experience with information technology and usage; good comprehension of emerging and new technology
• Led business stakeholders through processes to define business objectives, scope, budget, schedule, and success criteria while providing estimates on level of effort required to complete the work.
• Managed locally and geographically distributed project teams in Quincy, MA, Carlisle, PA, Salisbury, NC, and Greenville, SC
• Developed program roadmap to manage activities end-to-end and execution approach
• Performed requirements gathering, technical analysis, and high-level architecture.
• Developed project management documentation and communications status, resource and budget plans for project managers to use
• Identified areas for process improvements and made recommendations.