We provide IT Staff Augmentation Services!

Program Manager Resume

PROFESSIONAL PROFILE:

  • A business minded individual who holds a sense of ownership within every aspect of the company and has a strong al and technical background coupled with Management experience with a willingness to embrace and adapt to the constantly changing world of technology and business.
  • 10 + years of work experience leading all phases of diverse technology projects.
  • In - depth understanding of Project Management Practices and Principles including Time Management, Budget Management, Resource Management, Risk Management and Change Management
  • Defined processes and tools best suited to each project.
  • Moved between Agile and Waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
  • Experience in leading successful JAD sessions to derive requirements and provide solutions
  • Experience working with AWS.
  • Experience in conducting Gap analysis using AS-IS and TO-BE business process, Impact analysis, SWOT analysis, Cost-benefit analysis and ROI analysis.
  • Strong knowledge of COTS
  • Excellent analytical skills to understand the business process functionality and to translate them to System Requirement Specifications.
  • Familiar with a broad range of tools such as MS Visio, Microsoft Project, Planview, Version One, Jira, Redmine, SharePoint, Team Foundation Server, Confluence, Wrike, Splunk, Clarity.
  • Excellent in designing business models using UML diagrams such as use case diagrams, class diagrams, activity diagrams, sequence diagrams and collaboration diagrams using MS Visio.
  • Successfully managed User Acceptance Testing (UAT)
  • Extensive experience in SDLC methodologies such as Waterfall and Agile
  • Strong understanding of Software Development Life Cycle (SDLC) processes including requirement gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies and deployment management
  • Excellent leadership, communication and presentation skills
  • Experience in implementing projects using agile methodologies including Scrum, Kanban and Nimble.
  • Professional expertise in Service Now, RACI charts, EPPM, Project Server 2013 and Change Management.

TECHNICAL SKILLS:

Methodologies: RUP, Waterfall, Agile, EDM Maintenance, Nimble.

Project Management Tools: Microsoft Project, Project Server, MS-Office, MS Access, Excel, Power Point, JIRA, Version One, Redmine, Team Foundation Server, Clarity, Wrike.

Content Management Tools: Microsoft Share point, DOORS, Confluence.

Document Design Tools: Rational Requisite Pro, MS Visio, Lucid Chart, Product Plan.

Testing Tracking Tools: HP Quality Center

Business Modeling Tools: Microsoft Visio, Rational Rose, Erwin

Operating Systems: Windows Vista, Windows 2000/XP/7/8/10

RDBMS: MS Access, MS Excel, Oracle, SQL Server

Environment: Java, Oracle 9.i, DB2, MS Project, Windows, SQL, JSON, Microsoft Office suite, SharePoint, Service Now, DOORS, UML, Agile, Waterfall, Scrum, Kanban, Nimble.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

  • Responsible for the development of new programs to support the strategic direction of the Organization and manage the portfolio of Corporate Initiatives.
  • Develop Business Case, Project Charter, Project Management Plan, Program Management Roadmaps, Strategic plans and Stakeholder Communication plans. Work with the Procurement team to ensure all procurement documents are completed and signed off. Ensure that all quality levels and service level agreements are met.
  • Develop PMO templates, Project Management processes and workflows.
  • Oversee the delivery of large, complex technology programs including Project Execution, Governance, Project Prioritization, Portfolio Alignment and Project Documentation.
  • Manage multiple concurrent projects, each with varying priority, timelines and resource requirements.
  • Monitor and manage the program budget. Create monthly budget reports.
  • Create and present Program Performance and Status reports to C-Suite Executives
  • Develop and manage project risk and issue management plans. Analyze risks by probability and severity to assess their impact on project delivery. Implement procedures to mitigate risk threats. Document Change Management Plan.
  • Work with IT Security Operations team to develop security operations guide.
  • Facilitate meetings to discuss and define network's security-related policies and procedures. Facilitate meetings to review Cyber Security Incident Response Runbooks and Orchestration guide.
  • Provide sessions on Project Management Processes and Tools.

Confidential, Mclean, VA

Project Manager / Scrum Master

Responsibilities:

  • Develop and maintain project plans in accordance with business requirements and manage day to day operational aspects of the project.
  • Manage project scope, resource allocation, project charter, requirement documents, project schedules, road maps and work breakdown structure.
  • Serving as an IT management liaison between IT and business.
  • Supervising implementation activities, working with application management team to ensure implementation deliverables are completed timely and accurately.
  • Create monthly business review presentations for C - Suite executives.
  • Provide weekly status reports to SVPs, VPs and other stakeholders on project updates, financial health of the project and significant changes, risks and mitigation strategies.
  • Work with Production control and Release management during weekend deployments.
  • Facilitate Scrum ceremonies including daily standup, sprint planning, sprint review, sprint retrospectives and sprint release planning.
  • Drive and own backlog grooming and management, prioritize and deliver the iteration.
  • Proactively identify risks and issues, monitor and participate in mitigation and contingency actions to address them throughout the project life cycle.
  • Create and maintain JIRA boards.
  • Manage vendor relationships.

Confidential, Fairfax, VA

Senior Project Manager

Responsibilities:

  • Responsible for managing the execution of multiple Agile Software projects through to completion.
  • Facilitated daily Scrum standups, release planning, sprint planning, sprint reviews, user acceptance testing, retrospectives, technical architecture discussions, and systems design discussions.
  • Documented PMO processes and templates and advised Project Sponsors, Innovation Managers, and teams to the best use of project management disciplines and approaches within a fast-paced, high tech environment.
  • Assist with establishing PMO stakeholder management plan and implementation of the communication framework.
  • Managing risks and ensuring adherence to established processes and methodologies.
  • Conduct SOW Audit Reviews.
  • Conduct initial PMO analysis and assessment and develop recommended approach and strategy.
  • Communicate status across different business units and stakeholders. Accountable to ensure the team is efficient, knowledgeable, and disciplined in delivering quality software solutions on-time and on-budget leveraging Agile tools and methodologies.
  • Proactively communicate roadblocks, risks, and identifying mitigation strategies.
  • Lead internal and offshore teams.
  • Provide weekly Program status reports to the Senior Leadership.
  • Determined project scope, resource allocation, developed project charter, requirements documents, project schedules, road maps and work breakdown structure.
  • Track and report on project portfolio performance and provide a comprehensive prioritized view of all projects.
  • Participated in the Hiring process, conducting phone and in- person interviews of the candidates.
  • Prepare project reports for the VP of Product Development providing updates on activities and deliverables as well as significant changes, risks and mitigation strategies.

Confidential, Mclean, VA

Project Manager / Scrum Master

Responsibilities:

  • Determine project scope, develop project charter, business case, project plans, project schedule, issue/ risk logs, release plans, roadmaps, work breakdown structure and maintain Status Dashboards
  • Facilitate daily Scrum standups, release planning, sprint planning, sprint reviews, user acceptance testing and retrospectives.
  • Provide assistance in the maintenance of product backlog, continuous integration, formulating user stories, acceptance criteria and determining sprint backlogs and burndown charts.
  • Manage and lead a team of Business Analysts, Developers and Testers
  • Release Management by creating ServiceNow Change tickets for upcoming production deployments.
  • Incident Management - closely working with L1/L2 Application support & Application Dev teams to address production incidents as and when required.
  • Responsible for project execution through all phases of Project Life Cycle.
  • Proactively identify risks and issues, monitor and participate in mitigation and contingency actions to address them throughout the project life cycle.
  • Work with the procurement team for all the administrative tasks required for resources’ logistic needs.
  • Responsible for budget planning, documenting funding requests, submitting change variance requests on a program level.
  • Provide weekly Program status reports to the Senior Leadership.
  • Provide weekly Program status reports to the Enterprise Program Management team.

Confidential, Reston, VA

Project Coordinator / Business Analyst

Responsibilities:

  • Gather documents, analyze application requirements, conduct application analysis, participate in functional application design, create and analyze ad-hoc reports and aid in the escalation/resolution of project risks and issues.
  • Gather requirements for O365 at a Program level collaborating with other applications.
  • Work with the team to develop and maintain the requirements.
  • Work with Engineering to ensure design satisfies the requirements
  • Work with QA to ensure test cases properly test requirements
  • Work with technical writers on deployment and end user documentation
  • Maintain documentation and provide updates to technology management.
  • Coordinating and participating in user acceptance testing
  • Played a substantial role in the process identification, definition and functional requirements gathering, in an effort to develop a practical technology solution.
  • Managing day to day activities, monitoring risks and issues and participating in mitigation and contingency actions to address the risks.
  • Creating and managing SharePoint sites.
  • Creating Knowledge Base Articles in ServiceNow
  • Aided in User Acceptance Testing (UAT) by maintaining defect log, creating requirement traceability matrices, and documenting test cases & acceptance criteria as required.

Confidential

Project Manager / Scrum Master

Responsibilities:

  • Established and implemented project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
  • Determined project scope, resource allocation, project cost, developed project charter, requirements documents, project approval matrix, project schedules, road maps and work breakdown structure
  • Developed plans, lead sessions, created user guides and assisted the communications team with creative ideas for reaching out to the end user community
  • Experience in creating project plans using Microsoft Project and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
  • Extracting the business requirements from the end users keeping in mind their needs for the application.
  • Elicited demands from the stakeholders and analyzed them for consistency, flexibility and completeness.
  • Prepared project reports providing updates on activities and deliverables as well as significant changes, risks and mitigation strategies to the upper management.
  • Experience in Agile Project Management with the Scrum framework, facilitated daily standups, release planning, sprint planning, sprint reviews, user acceptance testing and retrospectives. Participated in maintenance of product backlog, continuous integration, formulating user stories, acceptance criteria and determining sprint backlogs and burn down charts.
  • Proactively identified risks and issues, monitored and participated in mitigation and contingency actions to address them throughout the project life cycle
  • Used BMC Remedy for managing Changes and requests.
  • Executed SQL Queries to extract data from database, performed data analysis, and data manipulation.
  • Experience in XML language.
  • Good understanding of HIPAA
  • Experience in HealthCare Insurance (Medicaid and Medicare Claims)
  • Designed and reviewed test strategies, test cases, test scripts with QA/Dev teams and facilitated User Acceptance Testing (UAT).

Hire Now