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Technical Trainer/personal Support Worker Resume

PROFESSIONAL EXPERIENCE

Confidential

Technical Trainer/Personal Support Worker

Responsibilities:

  • Officiated conference calls at all times of the day and night.
  • Responsible for technical support when needed. Also, was the single point of contact for escalation.
  • Completed replacements of at least 10 routers per week worldwide.
  • Supervised technicians and other managers all over the world.
  • Placed and confirmed that hardware and software orders were verified and completed.
  • 280+ routers replaced with 2 not completed on time. Those were due to technicians not available for travel.

Confidential

IT Project Manager/Operations Manager

Responsibilities:

  • Installation of video fiber optics, and wireless networks.
  • Maintained systems such as Cisco, Avaya, Shore - tel VoIP, and Ring Central.
  • Paired Google and Microsoft Apps\with mobile devices (AirWatch).
  • Installation of T1, PRI, MPLS Circuits, extensions and directional boring.

Confidential

Technical Services Specialist/Worldwide Applications Support

Responsibilities:

  • Trouble shot and resolved issues remotely with Apple IOS, Blackberry, and Android mobile devices.
  • Paired Microsoft Outlook with mobile devices (AirWatch).
  • Resolved issues with laptops and desktops on computers in Windows and Apple IOS.

Confidential

Unified Communications Specialist

Responsibilities:

  • Administrator for Cisco VoIP network. Cisco 2600, 2800, 3600, 7200, 7500 switches
  • Collaborated with several teams to convert 400 properties to VoIP which resulted in savings of over $1.4 million.
  • Direct contact and reporting to Senior Leadership Team for IT Services
  • Set up voice and video conferencing using Cisco’s Meeting Place
  • Call manger express, ICM, Contact center, Cisco unified connection 10.0, E911, meeting place, WebEx, Cisco VoIP ACD (finesse), UCCX, Genesy and ICM
  • Remedy ticketing and Service Now.

Confidential

Technical Service Operations-Help Desk/ Operations Manager

Responsibilities:

  • Consumer “White Glove Experience” with face to face interactions, email, social media, telephone, Skype, etc.
  • Programmed and installed network for security video recording and storage.
  • Insured Cisco switches using Nexus OS and IOS (Layer2) and routers (Layer 3) were connected correctly to the CTA’s sonnet network (MPLS).
  • Installed and configured desktop hardware/software.
  • Served as single point of contact for escalations.
  • Utilized and maintained VPN’s.

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