OBJECTIVE

• Motivated and forward - thinking Product IT Professional with 12+ years of experience in Healcare / insurance Domains. Eager to support the team needs with leadership and guidance over a wide range of product development efforts. In previous roles reduced the delivery time by 30% and was able to coordinate 95% of product completion in line with the company roadmap.

SUMMARY

• 12 + years of Quality Engineering experience, currently managing testing delivery of Commercial of the shelf (COTS) products as Policy admin applications in Insurance domain involving Azure migration of applications such as PALLM/ VPAS/ Life Illustrations & Vitality admin system.
• Part of Transformation Leadership team in designing, Implementing Managed Services TCOE Model, Transform-while-Perform, Best-in-Class COE driving efficiencies effectiveness &innovation.
• Experienced in SOA (Web Service) testing using SOAP UI tool for SOAP / Rest Service.
• Experience in working with testing automation tools: JUnit, JMeter, Eclipse, Selenium (Selenium IDE, Selenium RC, Selenium Web Driver) HP QTP, Quality Center, preparation of automation framework
• Implemented Scaled Agile and Scrum methodologies & experienced in BDD using Cucumber.
• Implemented DevOps model in all Life projects for CI/CD Deployment with TeamCity, Jenkins, Bit Bucket with Full stack automation ( > 70%).
• Closely worked with Architecture leads and Product Owners to understand the feature and gather requirements.
• Participated in Sprint Planning, Grooming, Sprint Review and Retrospection & collaborated with cross-functional agile teams includes UI, services and quality engineers &Product Owners & guide implementation of the next generation of enterprise applications.
• Expertise in Team Management, Test strategy, Planning and Test execution. Exposure to all stages of a Software testing life cycle - Effort Estimates, Requirements Analysis,, Requirement Traceability Matrix, test condition & test case preparation, defects tracking and Reporting, and Dashboards.
• Implemented DVO Informatica Tool for Large Data Validation in Product testing, Created End to End Quality road maps for Insurance New Business, Underwriting, and at Issue workflows.
• Delivered multiple releases in Confidential Account with 20% improvement on, met all the SLA metrics with 96% accuracy, championed Enterprise Framework and Integrated QA architectures.
• Designed and Implemented Business Value Metrics Framework, Implemented Cognizant Test Accelerators like ADPART (model based testing), OATS, Ambiguity Analyzer, Proofer, CRAFT ( automation framework), AQI.
• Utilized Industry best QA practices in Transformation, Application development by implementing Shift left testing strategy, defect prediction models with 100% Test coverage, 200k savings and Test Optimization/Risk-based Testing approach (reduce test execution totals by 15%).
• Designed and published Business Value Metrics in monthly steering meeting to AVP & other sr leadership.
• Conducted COP (Community of practice sessions to steer knowledge among teams .
• Rewarded for being Core Member for Best Deal of the Year Award for Business development - 2017 .

PROFESSIONAL EXPERIENCE

Confidential

Product QE Manager

Responsibilities:

• Managed a multivendor team of 25, Led the transition of large-scale Waterfall projects (2M Burn Rate/Month) to Agile by leveraging SAFe.
• Managed various new client implementations under Life products providing testing services for 200 + new Products across Life & of business with around 1-million member enrolment.
• Applied Agile Test Practices SCRUM, Scripted Testable Use Cases for User stories based on BDD discussing with BA's and Product Owner.
• Vendor SPOC for delivery across all test phases - Functional Testing, UAT, Regression Testing, Risk-based testing, Implemented Micro-Services/REST API testing using SOAP UI.
• Attended planning meeting to size the committed user stories to define the complexity and story points for the sprints, Lead the defect triage calls and assured there is clear ownership of tasks.
• Partnered with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision.
• Partnered with IT and product owner in driving the solution development process and ensure the product team understands the direction and vision.
• Collaborated with teams to discover and deliver the best solution to the market presented by the product owner and the business.
• Documented Project plan & MOM using confluence tool & extensively utilized Yammer network to post key achiveents of QA org.
• Collaborated with teams to discover and deliver the best solution to the market presented by the product owner and the business.
• Implemented In-Sprint Automation using Behavior Driven Development using Cucumber through Selenium framework.
• Designed & Presented the monthly QA Governance model for Large programs.
• Implemented DevOps model in all Life projects enabling CI/CD Deployment pipeline Continuous Test with TeamCity.
• Integrated sanity and regression tests Participated in Iteration Retrospective meetings to discuss the problems during the iteration, defining and prioritizing Actions Items.
• Drove QA- QE transformation initiative for all the resources from Quality Analyst to Quality Engineer. Ensuring on their timely target completion.
• Tracked and Reviewed individual UAT plans to ensure the testing has traceability to the business requirements and if it has necessary signoffs.

Confidential

QA Manager /Transformation Leader

Responsibilities:

• Acted as liaison between business, sales and IT teams to refine the product and in corporate features based on market demands.
• Part of Transformation Leadership team in designing, Implementing Managed Services TCOE Model, Transform-while-Perform, Best-in-Class COE driving efficiencies, effectiveness & innovation.
• Implemented Demand Capacity Framework and right sourcing model using 30-60-90-day framework, Capacity planning based on the QA LOE.
• Implemented Agile and Scrum methodologies for key projects in Claims-PBM Portfolios create standard testing process, establishing Test-driven development Sprint planning, Dev/Testing, Showcase, Retrospective, Story-based execution.
• Implemented Cognizant Test Accelerators like ADPART (model based testing), OATS, Ambiguity Analyzer, Proofer, CRAFT ( reusable automation framework), AQI (Application Quality Index).
• Established “Collaborative QA Governance” to foster innovation, Intergrated QA Program planning, Budget forecasting, Schedule management, Risk management.
• Designed and Implemented Business Value Metrics Framework .
• Implemented Full Lifecycle Automation Strategy to achieve ROI ( 600k cost savings) using Selenium (IDE, Selenium RC, Selenium Web Driver) HP QTP, ALM, preparation of automation test framework.
• Institutionalized Domain Solutions and Accelerators (300k Cost Savings).
• Implemented Shift Left approach using BA-QA model, Ambiguity Reviews, Static Testing, Root-Cause Analysis ( 100% Test coverage, 200k savings ).
• Implemented Test Optimization/Risk-based Testing approach (reduce test execution totals by 15%)
• Optimized TDM and Regression segments for Costs and process efficiencies.

Confidential

QA Manager

Responsibilities:

• As a QA Manager for Consumer Driven Healthcare (CDH) Assignment was ownership of the QA capability for CDH organization wide.
• Job responsibilities included management of 24 off-shore and 6 on-shore testing teams throughout several phases of the integration lifecycle.
• Pioneered new test approaches and industry new methodologies such as Model based Testing, CDH Testing Framework and Client Connectivity Testing, BAT Testing, Go-Live Test Support
• Maintained relationship with IT Stakeholders, Driving Monthly Business reviews, reporting program status to the customer Management on a weekly basis
• Primary responsibilities included the development and management of the testing strategy, detailed testing project plan, defect management, SLA’s and the enhancement of testing methodology including regression testing as well as testing for the current release
• Responsible for assuring accuracy of test case generation, execution, and bidirectional requirements traceability along with SMC based estimation,coordination of signoff with business for test results.
• Synchronized work efforts with business analysts and brokered deals for the Scope management, ROM templates, Release Planning, In-take process and Test Governance
• Development of detailed test plans for each level of testing, management of test team resources Project included both the integration of new vendors as well as a completely new architecture. Developed, managed the approach for both Service testing and E2E testing of the new architecture.
• Accountable to coordinate and represent QA activities and deliverables at program level .Own and drive QA deliverables to completion in a timely cost effective and complaint basis
• Created and managed a defect resolution process which tracked defects by holding regular meetings to facilitate the cooperation of mapping, development and testing teams to meet tight deadlines