Product Support Engineer Resume

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Product Support Engineer

Responsibilities:

Subject Matter Expert on Cybersource formats including VIP Gateway, VACP, Cybersource XML and on EMV and Message Level Validation
Managed Technical Accounts for numerous Precision Time Protocols (PTP)
Utilization of UL Testing for Europay, Mastercard and Confidential (EMV) Level 3 Brand Certification and testing
Cross - functional communication with project management teams at external companies to ensure POS< -- Is this Point of Service? --> Projects move forward and achieve certification in a timely manner
Track progress and update project documentation including both internal testing requirements and validation as well as confirming external documentation.

Confidential

Download Specialist

Responsibilities:

Managed Review, Verify and Build Download Files per external request for POS Terminal Configuration
Collaboration and ad hoc verification and correction of existing Configuration files for Help Desk
Performed duties as a Subject Matter Expert on the Various POS Terminal Download systems including Template updates and Configuration Options

Confidential

Network Analyst

Responsibilities:

Supported external client networking needs for the SSL Payment Gateway
Accomplished updates to the SSL Payment Gateway: IP Changes, Certificate Upgrades
Advisor to Team as a Subject Matter Expert on the SSL Payment Gateway
Spearheaded Formatting, Encryption, Connectivity
Performed as third level support for both external and external clients regarding the SSL Payment Gateway
Participated in internal meetings regarding network impact both internal and external of EMV requirements