AREAS OF EXPERTISE
- Project Management
- Risk Management
- Team Leadership
- Process Improvement
- Policy & Process Development
- Sales & Marketing
- Data Analytics
- Troubleshooting/Problem Resolution
- Negotiation/Conflict Resolution
- Budget Development
- Client Relationship Management (CRM)
- Planning & Organizing
PROFESSIONAL EXPERIENCE
Confidential
Product Support Engineer
Responsibilities:
- Subject Matter Expert on Cybersource formats including VIP Gateway, VACP, Cybersource XML and on EMV and Message Level Validation
- Managed Technical Accounts for numerous Precision Time Protocols (PTP)
- Utilization of UL Testing for Europay, Mastercard and Confidential (EMV) Level 3 Brand Certification and testing
- Cross - functional communication with project management teams at external companies to ensure POS< -- Is this Point of Service? --> Projects move forward and achieve certification in a timely manner
- Track progress and update project documentation including both internal testing requirements and validation as well as confirming external documentation.
Confidential
Download Specialist
Responsibilities:
- Managed Review, Verify and Build Download Files per external request for POS Terminal Configuration
- Collaboration and ad hoc verification and correction of existing Configuration files for Help Desk
- Performed duties as a Subject Matter Expert on the Various POS Terminal Download systems including Template updates and Configuration Options
Confidential
Network Analyst
Responsibilities:
- Supported external client networking needs for the SSL Payment Gateway
- Accomplished updates to the SSL Payment Gateway: IP Changes, Certificate Upgrades
- Advisor to Team as a Subject Matter Expert on the SSL Payment Gateway
- Spearheaded Formatting, Encryption, Connectivity
- Performed as third level support for both external and external clients regarding the SSL Payment Gateway
- Participated in internal meetings regarding network impact both internal and external of EMV requirements
