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Product Support Engineer Resume

AREAS OF EXPERTISE

  • Project Management
  • Risk Management
  • Team Leadership
  • Process Improvement
  • Policy & Process Development
  • Sales & Marketing
  • Data Analytics
  • Troubleshooting/Problem Resolution
  • Negotiation/Conflict Resolution
  • Budget Development
  • Client Relationship Management (CRM)
  • Planning & Organizing

PROFESSIONAL EXPERIENCE

Confidential

Product Support Engineer

Responsibilities:

  • Subject Matter Expert on Cybersource formats including VIP Gateway, VACP, Cybersource XML and on EMV and Message Level Validation
  • Managed Technical Accounts for numerous Precision Time Protocols (PTP)
  • Utilization of UL Testing for Europay, Mastercard and Confidential (EMV) Level 3 Brand Certification and testing
  • Cross - functional communication with project management teams at external companies to ensure POS< -- Is this Point of Service? --> Projects move forward and achieve certification in a timely manner
  • Track progress and update project documentation including both internal testing requirements and validation as well as confirming external documentation.

Confidential

Download Specialist

Responsibilities:

  • Managed Review, Verify and Build Download Files per external request for POS Terminal Configuration
  • Collaboration and ad hoc verification and correction of existing Configuration files for Help Desk
  • Performed duties as a Subject Matter Expert on the Various POS Terminal Download systems including Template updates and Configuration Options

Confidential

Network Analyst

Responsibilities:

  • Supported external client networking needs for the SSL Payment Gateway
  • Accomplished updates to the SSL Payment Gateway: IP Changes, Certificate Upgrades
  • Advisor to Team as a Subject Matter Expert on the SSL Payment Gateway
  • Spearheaded Formatting, Encryption, Connectivity
  • Performed as third level support for both external and external clients regarding the SSL Payment Gateway
  • Participated in internal meetings regarding network impact both internal and external of EMV requirements

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