CAREER SUMMARY

• Accomplished leader with proven ability to manage high profile projects and programs. Managed dozens of projects from beginning to end. Extensive experience tracking deliverables and managing resource budgets meeting deadlines on-time and within budget. Able to lead cross functional/technical teams through migration, integration and enhancement initiatives. Successfully worked with all levels of the organization to understand needs then deliver billing solutions that meet organizational and user requirements. Successfully managed projects on 4 continents. Reputation as a Fixer.
• Experience running projects with operational budgets in excess of US5 million and dozens of direct and indirect reports. Forward thinking, exceptionally organized, and adaptable leader with a track record of directing, motivating, and mentoring team members. Demonstrated ability of selling a vision, building team rapport through sincere and proactive communication, and inspiring confidence in management. Experience with numerous methodologies. Experience/exposure to telecommunications Billing Support Systems BSS including BSCS, SMS IBM , ICMS, Harmony, Convergys, Amdocs, Oracle, SingleView, and numerous Legacy systems. Proficient in MS Word, Excel, Project, Daptiv, Primavera, PowerPoint, and Visio. Certified PMP.

WORK EXPERIENCE

Confidential

Principle and Consulting Project Manager/Program Manager. Select assignments:

Confidential

Program Manager for multiple interactive display projects.

Leading multiple interactive museum display projects -- development through implementation -- for clients in New England.

Confidential

Senior Project Manager leading team during exploration phase of systems transformation project.

Project Manager during exploration phase of massive business and systems transformation project at Alaskan engineering and construction firm. Led implementation of web-based dashboard for monthly reporting. Led small team performing process review, requirements interviews, systems and data analysis, tool reviews, and laying an architectural foundation. Client finances mandated reduced roll-out.

Confidential

Senior Project Manager working multiple projects in massive companywide systems upgrade for leading vehicle extended warranty provider..

Project Manager of Oracle Access Identity Management implementation and customization, large-scale modernization of data transfer from CNAN to parent company, service payment upgrade, major expansion of earning factors associated with new products, HP Quality Center suite selection and implementation, internal project selection and review process, and numerous smaller process improvements and system enhancements. Established as IT liaison with HQ, improving communications and rapport.

Confidential

Senior Project Manager in Billing Enterprise Systems Programme.

Project Manager of two major mobile billing projects with total budgets of nearly US 4M, delivering a customer-friendly credit expiry solution to the mobile market and a major overhaul of provisioning, rating, billing, bill presentation, and usage meters for mobile group calling plans.

Confidential

Consulting Senior Project Manager of billing operations and billing system consolidation.

Providing leadership and experience to international team consolidating billing platforms completing ongoing billing operations while downsizing organization.

Confidential

Senior IT Project Manager of three major projects plus numerous small reporting projects.

Project Manager for Real Time partner payment processing, a new Joint Venture start-up, and a major product reporting initiative. Also led numerous smaller reporting projects for Cricket, a low cost wireless telecom provider with expanding national coverage.

Confidential

IT Program Manager of two Data Integrity projects, part of US 200 million billing and operations systems migration.

Supporting a company goal of one account and one bill per customer, led two project teams focused on finding and reassembling 2.3 million single-service accounts with components scattered across numerous billing and support systems. New account structure accommodated bundling of cable TV, telephone, internet, and mobile/wireless services. Managed direct and matrix personnel through all stages of SDLC.

Confidential

General Manager of start-up wireless broadband provider virtual internet service provider .

Developed company infrastructure, products, policies, processes, and organization. Designed and developed products, including pricing, marketing, and technical specifications. Responsible for all project planning, reporting, stakeholder communications, meetings, documents, budgeting, P L, resource planning, and third party vendor relationships.

Took company from concept to launch in just 6 weeks, including web site and billing system. Doubled sales each of first 3 months of operations, in spite of major budget and headcount restrictions. Developed and implemented strategy to break even within 9 months.

Confidential

Project Manager of staffing services firm launching numerous internet job search sites.

Managed development and launch of 8 internet job sites. Contributed to and managed competitive analysis, business analysis, project planning, site and systems design, third party vendor relationships, contracts, resource planning, P L, stakeholder communications, pricing, and commercial launch. Managed team of 8 direct, contract, and third party vendor personnel through rapid development.

Confidential

Founded and managed global telecommunications consulting firm, specialized in billing and operating systems installation, support, and migration.

Provided highly specialized resources for major system integrator projects in Malaysia, Indonesia, Hong Kong, Slovak Republic, Poland, Switzerland, France, Netherlands, UK, Africa, Central America, and US.

Confidential

Project Manager, Management Consultant, and Subject Matter Expert for Value Added Service telecommunications products for domestic and international applications.

IT project manager for installation of Periphonics prepaid and postpaid calling card system and Oracle database, with system cost of 2 million and total project cost of roughly 5 million. Provided product and technical guidance on cradle to grave product development and implementation of intelligent calling platform opportunities. Provided daily product and project expertise in design and development of Prepaid and Postpaid Calling Card products for Binariang Maxis in Kuala Lumpur, Malaysia. Services were for telephone, cable TV, internet, and mobile/wireless customers. Provided change management, process improvement, strategic planning, and quality control expertise.

Confidential

Product Manager of Card and Operator Services Product Family: Prepaid Calling Card, Travel Card, Prepaid Cellular, International Call Back, Operator Services, Directory Assistance, and Payphones.

Completed industry-wide competitive analysis of products in product family, then led corporate effort to redevelop and relaunch all products in product family. Directed corporate product strategy into custom card applications, then was integral in signing US 1 million of monthly sales in custom applications. Increased product family revenue by 50 in one year. Increased number of calling card holders 300 within four months of product launch without reducing ARPU.

Confidential

Responsible for product analysis, product management, special pricing, and sales operations of various Sprint groups.

• Detected and stopped sales compensation loophole, saving Sprint over US 2M annually. Led IT and support teams through analysis and development of commissioning and support systems fix.
• Managed off-tariff pricing for division billing over US 20M monthly. Directed pricing strategy for products billing over US 30M monthly.