SUMMARY:

• Results-oriented PMI Certified Project Management Professional PMP with a demonstrated ability to thrive in fast-paced environments demanding strong organizational, technical, and interpersonal skills.
• Able to lead teams in a collaborative style by gathering input from stakeholders through active listening and respect of opinions able to establish trust and confidence and to effectively communicate with IT delivery teams
• Successful management of vendor third party application implementations
• Proven success in delivering full life cycle SDLC projects Agile and Waterfall within budget and specified timeframes while ensuring customer satisfaction
• Capacity to embrace change and quickly adapt to new situations, changes in direction and altering priorities. Ability to identify alternatives and make contingency plans.
• Able to effectively manage against scope 'creep' through change control measuring and assessing impacts on costs and schedule then incorporating a sign off and change request for requirements.
• A leader committed to delivering quality, profitability and top notch customer service.
• Creating detailed project plans based that include budget, resource allocation, and 3rd party contingencies.
• Extensive experience leading internal software development teams on mission critical projects.

SKILLS:

Jira, Confluence, Sharepoint, Clarity Enterprise Portfolio Management system, Prism, Open Project Workbench, Agile Vision, Level 3 Meeting, MS Office tools, MS Project, Niku, Lotus Notes, SVN, Lotus Notes, Docushare, DART, Airclic, Subversion, Wiki, JBOSS, HornetQ, Method 1, XML, UML, Use Case Modeling, Erwin, ISO 9000, EDI, Oracle, MS SQL Server, Sybase, CICS, COBOL, DB2, UDB, MS Access, MQ Series, EDI, CORBA, COM, .NET/ASP, ADO, MS IIS, JavaScript, Java, J2EE, JSPs XML, HTML, WebLogic, WebSphere, Visual Basic/Visual C , C , QMF, Apache, Tomcat, JAD, RAD, GroupWise, StarTeam, PVCS Tracker, CMVC, Windows 8/7/XP/NT/2000/, Unix

EXPERIENCE:

Confidential

• For the world's largest telecommunications company manage multi-million dollar projects of a highly complex nature. Managing multiple teams, providing leadership, direction am fully responsible for all project successes. Serving as the Lead across teams, facilitate working sessions to develop consolidated plans for the team and then manage the execution and delivery.
• Drive the collection of business and IT information that will act as inputs into the project schedule i.e. facilitation of business project meetings . Aid in identification and resolution of issues that related to the creation and maintenance of the project schedule upon acceptance of the project schedule, manage specific milestones through completion. Identify, log, and manage key issues and risks for projects and work with designated groups to mitigate risks. Facilitate regular status meetings with stakeholders, document the status and work with to help determine corrective/preventative action of issues/risks. Report status and issue resolution in approved documents or tools. Assist in developing project communications. Management of development projects with the client system development life cycle SDLC and client's standard software development methodology. artifacts, status and project schedules, and managing change requests CRs through the change control process. Confirm quality is deployed by following client's standard software development methodology. Track, monitor change requests / scope changes through client's change management process

Confidential

Contract Project Manager

In an Agile based development environment manage development teams engaged in full life cycle software delivery. Oversee development of Epic's, User Stories, Sprint Planning and Sprint execution, Sprint review. Leading daily SCRUM meetings of the developers, BA's and Product to successfully deliver release ready software. Sprints were 4 weeks in length, culminating in a QC cycle and Production release. An example of a typical delivery application was the seamless integration of a 3rd party external vendor product a new business partner for I9 services into the company's base product offering. This required 5 Sprints. The delivery team size was 7 9 IT professionals.

Customer migration: Managed the migration of the Company's Top 35 Revenue customers to the company's new product in a new environment/platform. A Web based background screening product that performs criminal searches including Fingerprint and Drug testing that was purchased from Lexis-Nexis in 2012. A typical migration included:

• Gap Analysis assessment
• Project Initiation Definition
• Collaboration Discovery Design/Definition
• Configuration testing
• User Acceptance
• Transition cutover Training, Implementation support

Confidential

Senior Project Manager in CCIS Customer Care and Implementation Support PMO

• For the global leader in electronic commerce and payment processing, managed implementation and operations projects. Management of cross functional teams from initiation concept though closure:
• Platform data center migration. Part of a team of persons readying for a major migration from First Data's South platform to a new more robust platform data center in a geographically different location. A major Gap Analysis was needed as the first step to identify all areas not totally supported in the new platform and plans to close the operational process gaps were developed. Approximately 150,000 customer were scheduled to be migrated to the new platform.
• Implementation of the First Data Global Gateway Legacy replacement Pilot.
• Manage the implementation of the First Data Global Payment Gateway solution for a select pilot customer base of 1,000 merchants. The ultimate delivery after pilot intended for 150,000 merchants processing 280 million transactions annually. A vendor product was in sourced to meet First Data compliance requirements, in conjunction with Pilot operations to assess feasibility and determine a Go-Forward strategy. Managed a team comprised of Marketing, Product, Global Service Delivery, Front-End Deployment, Help Desk, Implementation, Boarding, Operations .
• Merchant Notification Merchant Welcome kits.
• Customer training/Help Desk Support.
• Product Start up and Operations.
• Financial budgetary planning, resource identification, offshore on-shore staffing, hardware software licensing to support a full scale ramp up.
• Pilot Customer transition to full Production status.
• Lessons Learned/Go Forward Strategy
• Establishment of the PMO:
• Build a PM toolkit and business processes to be utilized consistently across projects
• Execute on IT PMO strategy, and contribute to PMO process efficiency projects to optimize PM execution discipline, create program and project standards, PMO processes, and building and implementing PMO best practices.
• Mentor PMs on Best Practices.

Confidential

Project Manager in the PMO

• Responsible for the management of internal and externally developed offshore Java based full SDLC lifecycle projects and third party supplied applications of varying size and complexity that operated in a retail environment of 6,000 locations. Teams range in size from small to large 5 40 across a variety of business and technical disciplines.

• Manage third party technology providers in the design, development and integration of complex business applications.
• Direct and manage full life cycle projects from initiation, scope, requirements, project planning, creation and management of all PM deliverables charter, communication plans, cost plans, project budgets, risk issue management plans, etc. , managing all project activities, budgets, costs, issues and to maintain schedule, drive projects to successful closure.
• Provide executive status reporting to IT governance, sponsor and necessary stakeholders to insure consistent and open communication on project progress.
• Through effective estimating scheduling, coordinating, tracking, monitoring, evaluating and directing project activities throughout the lifecycle to achieve consistent delivery within budgetary constraints.

Delivery Management

• A data integration initiative, retail data is replicated from various locations and processed through a number of back-end corporate systems then to a third party provider to implement web-based dispatching and wireless technology for delivery of parts.
• Sales data is seamlessly integrated into corporate systems as well as to an external provider of a web based dispatching application using wireless handheld devices.
• Managed full project life cycle from project initiation through delivery and system start-up.
• Responsible for RFP creation and evaluation, vendor coordination, contract negotiation, software design, building and testing the application, managing resources across a number of technical disciplines, coordinating the internal and external development teams, testing, QA testing, User Acceptance, and all vendor relationships.

Document Imaging Project Manager

• Full life cycle initiative integrating a third party provider Xerox Web-based Docushare with store systems nationwide.
• Managed full project life cycle from project initiation through delivery and system start-up. Responsible vendor coordination, software design, building and testing the application, managing resources across a number of technical disciplines, coordinating the internal and external development teams, testing, QA testing, User Acceptance, and vendor relationships.
• As products are sold, the invoice images are synchronized with a web application that allows customers to retrieve by meta-data and e-mail invoices as a service to independent store operators.
• Monthly statements are enabled as well.

Sarbanes-Oxley SOX Remediation Program Manager

• Multiple projects with costs averaging 500,000 for a program total of 3 million
• Managed a number of simultaneous initiatives to achieve SOX compliance.
• Software Verification.
• TAMSII Store Employee Access Validation.
• System Level Audit Logging.
• Change Management Software Release Management.
• TAMS System Security: Controlled access to Store from any source.

Confidential

Government Healthcare Solutions Web Application Support Project Manager

• Medicaid Claims processing.
• Managed projects involving large scale complex J2EE Web applications operating at high traffic levels in a clustered environment.
• Provided 24x7 application development, enhancements and support services for the sites.
• Recruited, developed, motivated, and evaluated the performance of support staff.
• Established work plans and schedules, and then managed the design, development, testing and on-time delivery and deployment of application enhancements and software releases.
• Established Service Level Agreements SLA's and coordinated infrastructure upgrades and regression testing to achieve uninterrupted service.

Confidential

Product Project Manager/Software Director

• Product Manager for new product releases. Responsible for project planning and control, resource assignment, scheduling tasks and monitoring progress to insure quality deliverables and a timely delivery.
• Guaranteed a timely delivery within time constraints and budget and insure complete customer satisfaction.
• Working with the customer to elaborate needs, software requirements were defined, developed and delivered.
• Increased product quality and eliminated product defects through establishment of a quality-based process oriented development and delivery methodology.
• Responsible for clearly defining customer business requirements, devising the functional and technical design, establishing the project plan and managing the software development in a Microsoft environment .NET/ASP, IIS SQL-Server , testing, Quality Assurance and delivery processes.

Confidential

Applications Development Director

• Managed the development and implementation of Web Sites and E-business software applications.
• Directed the development staff engaged in multiple concurrent customer projects.
• Designed and established a consistent Delivery Methodology and QA process for all applications.

Confidential

Contract Application Manager Motor Fuel

• Application Manager of the Motor Fuel Tax System section of the Information Services Division. The area is responsible for collecting 650 million in revenue annually.
• Managed a technical staff involved in obtaining a new Web Internet Intranet ORACLE based Motor Fuel Tax system.
• Led the procurement of a new Motor Fuel System while supporting the current production application.
• Authored a comprehensive RFP, created from requirements collected through numerous JAD sessions.

Confidential

Contract Project Manager

Confidential

Contract Project Manager

Confidential

Systems Engineer Manager

Confidential

Contract Project Manager

Confidential

Project Manager