SUMMARY:

• Over 16+ years working as a Program manager with a passion for leading the overall direction, coordination, implementation, tracking and reporting of multiple IT projects concurrently.
• Drive decisions and the submission and overall program vision and delivery of all deliverables working with executive sponsors and project teams to arrive at the deliverables and work efforts, determine scheduling, and manage change requests, brainstorming risk mitigations to achieve project success and completion.
• Plan, coordinate, and direct the administrative, program control, and technical personnel involved in providing services in fulfillment of the contract.
• Provided guidance and subject matter expertise for concept designs, development, test, deployment, and sustainment.
• Provided technical leadership to support technical planning, integration, verification and validation, cost and risk, and supportability and effectiveness.
• Multi - dimensional skills working well with people, ability to self-teach, ability to lead and adjudicate technical decision-making, and drive to dive-in and help at any level or function when challenges arise.
• Provided direction for operations to ensure compliance with all management policies, plans, and procedures.
• Assess recommendations for resolution of technical problems, managing multiple teams led by subordinate managers, including subcontractor personnel.
• Provided guidance and support for development and delivery of program CDRLs, while interfacing with senior personnel, technical and non-technical staff, subcontractors, and support personnel.

HIGHLIGHTS OF EXPERTISE:

• SDLC
• Configuration Management
• High level Reports
• Agile methodologies
• Relationship Management
• Software Development
• Portfolio management
• Risk/Mitigation plans
• Develop/negotiate/implement contracts

TECHNICAL PROFICIENCIES:

Methodologies: ITIL Foundations, Agile, Scrum, SDLC, Waterfall, SharePoint

Collaboration Tools: Confluence, JIRA, Microsoft Office Suite, G-Suite, Security +, Office 365

Enterprise Solutions: EnterpriseOne ERP, ServiceNow, PeopleSoft HRMS,CRM and EPM

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Colorado Springs, CO

Responsibilities:

• Define scope and build plan for the VM (vulnerability management) project, scan results on monthly basis showing metrics and status. Qualys to Tenable Nessus.
• Delivered endpoint management to discover provision, deploy, and troubleshoot external network web services to devices within the organization.
• Employed Akamai service waf (web application firewall) to protect network from malicious internet traffic.

Project Analyst

Confidential, Georgetown, TX

Responsibilities:

• Implementation of Electronic Health Records, guiding the development of context, content and deployment of database system.
• Govern the project life cycle, coordinating tasks, monitoring resources, defining requirements and scope and negotiating all change orders.

Program Manager

Confidential, Colorado Springs, CO

Responsibilities:

• Provided strategic direction for numerous projects, including cloud, digital transformation and mobility, developing custom work flows, fields, permission schemes and achieving 100% performance rates through the use of Agile, Scrum, JIRA and Confluence methods.
• Established capability tests for the existing applications to meet the new requirements, in the Agile framework on Mainframe system.
• Enhanced operational efficiency by more than 25%, developing filters, custom dashboards and reports. Saved approximately $1 Million in potential lost revenues through skillful negotiation of software acquisition and licensing.
• Increased revenue by $2 Million/year, nurturing profitable relationships with vendors and suppliers.

Program Manager

Confidential, Colorado Springs, CO

Responsibilities:

• Facilitated system architecture and integration, working within a demanding timeline, to accommodate ongoing employee expansion efforts.
• Established congruence between business parameters and team capabilities, carefully monitoring schedule, scope, budget and quality to achieve 100% of stake holder requirements.
• Provided exceptional end-user support and assistance, leveraging organizational capabilities in computer networking and expediting all issue resolution. UAT on all Java applications.

Program Manager

Confidential, San Antonio, TX

Responsibilities:

• Conducted root cause analysis, implementing continuous improvements during the installation and upgrade to 3.0 servers, that enabled flash cut of all existing programs on site 31 and deployment of 3.0 .NET clients.
• Expertly negotiated and administered the roll out of .NET client and desktop CIC products, including IRC, to approximately 700 desktops throughout multiple locations.

Counselor/HR

Confidential, Denver, CO

Responsibilities:

• Counseled offenders, matching them with specialized treatment services including mental health clinics and substance abuse interventions.
• Tracked progress to ensure that all offenders were in compliance with the terms of their parole.

Director of Operations | IT Program Manager

Confidential, Rochester & Schenectady, NY

Responsibilities:

• Evaluated current processes and capabilities, facilitating HIPAA, OSHA, HR Project and Open Enrollment requirements. Implemented viable improvements and conducted comprehensive analysis of project requirements.
• Served as the project lead for a new call center that opened in Rochester, NY. Reinforced team cohesion and ensured project successes, developing contingencies and establishing cost controls.