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Atm Implementation Project Specialist Resume

SUMMARY

  • Senior Operations/Client Service Manager in financial services, banking, start - ups, non-profits
  • Optimize productivity and drive revenue growth through strong client relationships
  • Solid team-building skills, problem-solver, ability to increase retention/revenue growth

PROFESSIONAL EXPERIENCE

Confidential

ATM Implementation Project Specialist

Responsibilities:

  • Provide continuous client feedback and status updates to key project stakeholders including Senior Management.
  • Perform specified pre-live tasks, including system and database configurations, equipment and connectivity testing required to support a successful conversion.
  • Develop and maintain strong client relationships by providing timely communications, as well as quickly addressing and resolving any issues that may arise.

Confidential

Territory Service Manager

Responsibilities:

  • Manage projects, monitor milestones to ensure completion in a timely, cost-effective manner
  • Certify all systems and displays are 100% installed and fully functional
  • Increase sales 15% in 6 months through brand awareness programs for sales staff and customers
  • Build/strengthen relationships with management, sales. marketing teams to secure new business
  • Recruit, hire, train staff (performance appraisals: reward achievements. provide coaching as needed)

Confidential

Operations Manager

Responsibilities:

  • Tested and launched effective training and development program for technical and warehouse staff leading to a 100% success rate meeting critical timelines and key deliverables
  • Primary contact for clients and internal teams on all projects; resolved problems/issues quickly
  • Identified new opportunities, negotiated contracts, implemented solutions
  • Improved client satisfaction and retention 30%
  • Managed internal IT Operations, new software roll-out, and system enhancements

Confidential

Project Manager

Responsibilities:

  • Streamlined scheduling system resulting in +30% more applications being approved to rebuild homes
  • Executed detailed timely updates of enhancements to Housing Recovery Center (HRC) program
  • Directed payroll conversion from manual to automated system
  • Realized 50% reduction in: processing time, errors, research, employee inquiries
  • Managed weekly payroll, deductions, and taxes for 100+ full-time, seasonal, and union employees
  • Reviewed and re-negotiated business contracts, including 401k, realized cost savings of 35% - 45%

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