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Application Delivery Manager/ Scrum Master Resume


  • 14 years of experience in effectively delivering applications (in multiple technologies as PEGA PRPC, SQL Server, QlikView, DB2, COBOL, AWS)
  • Working as Application Delivery Manager/ Scrum Master for 6+ years
  • 3+ years of experience as solution architect with cloud architecture (AWS)
  • 10+ years of hands on experience with developing/delivering and upgrading PEGA (Business Process Management) applications
  • Experienced with PEGA Application Migration to cloud (AWS) with open source solutions
  • Experienced with PEGA Application Migration from (5.x - > 6.x -> 7.x -> 8.x)
  • Experienced with Application globalization with PEGA App Localization (like Spanish/ Japanese/ French and German)
  • 10+ years of experience in DB2 Mainframe (COBOL) and SQL
  • 6+ years of experience with ETL in Data Stage
  • 5+ years of experience in managing project finances and vendor selection process for large initiatives
  • 4+ of hands on experience with Analytics/Reporting tools like IBM Cognos/QlikView
  • SME support for application migration to AWS Cloud computing implementation and optimization
  • Experience in designing, and developing innovative solutions using advanced PRPC tools and techniques.
  • Led large IT modernization initiatives leveraging modular and agile development of software and release of functionality
  • Led modernization initiation to reduce company’s technology debt and upgrade from NPT (non- permitted technology) to latest and greatest versions.
  • Applied security and quality control policies to the projects by implementing multilayer quality checks and stress tests
  • Create and Execute Application Recovery Plan (Disaster Recovery)
  • Supervise, Mentor and review performance for technology application team.
  • Led Full life cycle project management (Agile/Waterfall) and regulatory compliance remediations
  • Insurance industry experience in application with Claims/Fraud/Recovery business


Cloud Solutions: AWS (Amazon Web Services), Azure, EC2/VNets, EBS, S3, RDS, VPC’s, NICs, Aurora, VM, VPN, Cosmos DB, VNets, StorageAccount, Azure AD.

BPM Solution: PEGA (V5.x,6.x,7.x and 8.x), version upgrades, Localization

Reporting/ Visualization Tools: QlikView, Cognos

Data Warehousing Tools: DataStage (IBM Info sphere)

Programming languages: Java, PL/SQL, SQL, HTML, .Net (ASP, ADO), XML, C, C++

Databases: IBM DB2, PostgreSQL, UDB, SQL server

Test/Task Management Tools: HP Quality Center

Methodologies/Version Control: Agile (Certified Scrum Master), Waterfall, Kanban, GitHub /Jenkins

Messaging: IBM MQ

Operating Systems: Windows, UNIX, Linux

Domains: Insurance (Fraud and Recovery lines)



Application Delivery Manager/ Scrum Master


  • Leading a global team of 30+ in an implementation effort for upgrading infrastructure and version for business process management solution (PEGA 7.x to 8.2.x)
  • Perform duties of Scrum Master/Project Manager/Delivery lead for on time delivery
  • Defined global technology solutions, development strategy and road map to improve results
  • Developed strategy for cloud/virtualization migration and implementation best practices
  • Work closely with executive management and business units to drive IT implementation
  • Run daily stand up calls for keeping multiple teams on board and resolving any impediments
  • Manage budget and time entries for multiple teams to keep under budget delivery
  • Help and guide team technically to resolve any outstanding blockers
  • Develop and deliver project plan for all activities required for on time delivery
  • Work with horizontal teams(architect/DA/DBA/MW) to iron out issue with application architecture for a stable and robust application
  • Coordinate hank-a-thon/code-a-thon with multiple teams as a working session to stress test the system


Scrum Master


  • Working as SME/Mentor to support enhancement and maintenance of system
  • Led automation initiatives by reducing manual effort and saved 500K per year for the organization
  • Analyzed metrics for business requests to identify the problem trends and share the solution as SME.
  • Working with business partners to understand future vision of system
  • Implemented the system globally (45+ countries) in 5 localized versions
  • On Going upgrades to system for performance improvement and security
  • Seam less integration with multiple internal system for smooth data flows
  • Guiding/educating team members in understanding all details of system


Scrum Master


  • Responsible for managing technology and business coordination with Vendors for multi-phase deliveries
  • Responsible for managing and implementing approved architecture development and data management
  • Responsible for managing and delivering project plan/budgets/finances for multi-phase delivery of project
  • Led agile development and project execution with multiple horizontals (like business operations, external vendor, QA, and other internal technology teams)
  • Led daily stand up calls for keeping multiple teams on board and resolving any impediments
  • Help and guide team technically to resolve any outstanding blockers

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