ASSOCIATE DIRECTOR OF IT Resume

SUMMARY

A dynamic and versatile Project Manager / Scrum Master with 20+ years of experience building and leading exceptional teams. Servant leader and formally trained coach passionate about helping individuals, teams, and organizations learn, grow and work even better together. Extensive experience leading software development, service delivery. Proven leader who inspires innovation and success by coaching teams to achieve first - class levels of quality and productivity in diverse business environments.

PROFESSIONAL EXPERIENCE

Confidential

ASSOCIATE DIRECTOR OF IT

Responsibilities:

Oversaw the planning and execution of IT processes, systems, support services, and strategic initiatives for renowned media non-profit, efficiently managing resources to support key business objectives and 60+ employees in offices in New York and Los Angeles
Utilized extensive IT, software development, and project management knowledge base to provide exceptional application and technical support, identify process improvements, and strengthen IT service delivery, quality, and performance
Monitored IT trends to proactively identify the need for changes in processes, training, documentation, or internal communications
Led multiple, successful migrations of critical business applications to the cloud, reducing operational costs and the IT division’s physical footprint while improving accessibility and data security/protection
Streamlined IT on- and off-boarding procedures, designing processes that improved organizational security, strengthened employee engagement, and positioned new hires for lasting success
Improved email security, backup, and archiving processes by implementing cloud-based Barracuda Email Essentials and leading critical Cyber Security, spam, and phishing trainings
Mastered and leveraged Ruby to rearchitect and rewrite donation flow and sync between Raiser’s Edge and NationBuilder, enabling real-time financial reporting and effective cash flow management

Confidential

LEAD PROGRAM MANAGER

Responsibilities:

Designed and chaired strategic IT programs for prominent gas and electric utility company, partnering with key stakeholders to assess business needs and leading change management activities that eliminated business risk, ensured regulatory compliance, and fueled organizational success
As Product Owner responsible for Tasks, Risks, and Issues, participated in daily Scrum meetings and performed user acceptance testing to facilitate the Agile implementation of Microsoft Project SaaS-based global project portfolio management system
Conducted Feasibility & Analysis study of legacy business intelligence platform and delivered strategic recommendations and project roadmaps to enhance enterprise data management

Confidential

LEAD PROJECT MANAGER

Responsibilities:

Spearheaded Project Portfolio Management (PPM) initiatives on behalf of boutique IT consultancy, delivering projects that maximized client ROI and improved operational effectiveness of core business systems and tools for clients
Directed full project life cycle of mission-critical enterprise initiative for Confidential, reporting directly to the Board of Directors for project that enabled the bank to respond to regulators in several countries

Confidential

IT PROJECT MANAGER

Responsibilities:

Coordinated and executed strategic IT initiatives at the request Confidential ’s Chief Information Officer, leading project teams of 20+ to successfully deliver projects spanning business continuity, disaster recovery, application development, business analytics, PPM, and more
Co-founded IT Production Change Control Board and created QA processes for planning, scheduling, and executing all changes impacting production environments, reducing incidents and outages
Devised and delivered comprehensive training programs covering a wide range of topics and services, ensuring the continual development of a core knowledge repository for the company
Architected object-oriented, grammar-based Affiliate Subscriber Billing System that replaced an outdated application, reduced billing workloads by 50%, and improved customer satisfaction