PROFESSIONAL SUMMARY

• Experienced Project Manager, Project Coordinator, and SharePoint Administrator/Developer with working knowledge of all Microsoft Office Suite, IBM, and Oracle software.
• Expertise with over 8 years of documentation and scheduling experience, 7 years of overall Project Management and Business Analysis experience, 3 years of PMO/CMO experience.
• Knowledge of SDLC Waterfall/Agile , PMLC, EVM earned value management measures and methodology, and ITIL guidelines and processes from planning to pilot efforts.
• Gathered business requirements and served as a liaison for sponsors to communicate scope to SMEs for planning, development and documentation, Strong ability to solicit, forecast, analyze, and distribute project financial budget status reporting, Excellent written and verbal communication skills
• An enthusiastic and goal-oriented team player possessing excellent communication and interpersonal skills committed to service and multicultural leadership.

TECHNICAL EXPERTISE

Program/Software experience with SharePoint 2010/2013, Excel 2010/2013, Visio, MS Access, MS Project, Clarity, Business Objects, Business Intelligence, IBM Lotus Notes, MS Office Suite, Office 365, Primavera, SAP, Cognos, Tableau, Oracle E-business Suite, Campus Solutions, Oracle Managed Cloud Support, Rally, WebEx tools, Outlook, Lync, InfoPath, Active Directory, ITSM Remedy, HTML, CSS, XML, Google Drive, Google Office Suite, Daptiv, Central IL Chapter of PMI, ITIL

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager, LEAP Forward, PMO

• Managed and supported implementation of enterprise solutions for Higher Education and Human Capital management serving more than 20,000 students, faculty, and staff.
• Scheduled and executed all stages of enterprise software development life cycle SDLC , hardware and system implementations for Oracle Campus Solutions and Campus Desktop Virtualization.
• Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets. Maximized productivity by setting clear expectations and proactively communicating project status, issues, and risks to internal stakeholders and top management.
• Working with project team and key stakeholders to devise best practices, ensure data integrity, and continuous improvement of project deliverables and functionality throughout various campus modules, SLAs, and OLAs.
• Collaborated with the Assistant Director to identify areas of training and continuous process improvement for Illinois State University's Portfolio Management Office with Daptiv, SharePoint 2010/2013, and Oracle tools
• Excelled in guiding the work of technical teams. Create and articulated project charters and scope documentation, translated business needs into technical terms, organizing metadata, and prepared detailed work breakdown structures WBS and instilled shared accountability for achieving project milestones.

Confidential

IT Project Manager, SharePoint Developer Consultant

• Scheduled and executed all stages of enterprise software development life cycle SDLC , hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets. Maximized productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.
• Excelled in guiding the work of technical teams. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures WBS and instilled shared accountability for achieving project milestones. Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Created Master Pages, Theme and Site Definition to enrich the portal. Developed, designed, created, and customized InfoPath forms and automated forms that will help different departments to enter the information.
• Upgraded InfoPath forms to 2010 and published it to SharePoint form libraries, created custom web parts, site pages, applications and custom workflows using SharePoint Designer 2010 and Visual Studio 2010 templates.
• Working with project team and key stakeholders to devise best practices and continuous improvement of project delivery across the enterprise

Confidential

IT Project Manager PMO Consultant

• Working with PMO and project stakeholders to solicit, forecast, analyze, and distribute project financial budget status reporting to Executive Leaders, AVPs, and other governing bodies in the organization ranging from 250k to 10 million in budget.
• Gathered business requirements and coordination tasks for pilot and enterprise roll-out to communicate the status of SDLC/Agile/Waterfall implementation to stakeholders and sponsorship teams.
• Worked with Change Management Team and the Community of Practice CoP to assist in bringing about organizational structure and change with training, forums, and job aids. Created tools, executed presentations, and updated training documentation for Stakeholder Management, Issue and Risk Management, Change Readiness, Resource and Cost Management, and Communication Strategy.
• Approved and authorized site permissions, change request, critical path milestone base lining, and change orders for various departments. Developed and designed custom webpages, sites, applications, and InfoPath forms and workflows in SharePoint 2010/2013, following corporate guidelines for records retention and storage.

Confidential

IT Project Coordinator

• Gathered business requirements for pilot and enterprise roll-out to communicate the status of SDLC/Agile/Waterfall implementation to stakeholders and sponsorship teams. Scheduled and scribed project meetings, monitored deadlines and performance, created and updated documents created presentations and diagrams using Microsoft Visio and PowerPoint through various phases of analysis, service design, and implementation with ITIL methodology.
• Created, ran, and searched queries via MS Access, updated and managed spreadsheets with calculations, pivot tables, macros, and reports as needed by management, sponsors, and enterprise participants using earned value management EVM measures and techniques. Resource Management, Stakeholder Management
• Designed and developed SharePoint site pages, InfoPath forms, and database list with SharePoint 2010/2013, Access, and SharePoint Designer 2010, Approved and authorized site permissions, change request, change orders for various departments.
• Helped resolve critical control and operational weaknesses identified problems, recommended improvements, and worked in collaboration with IBM software creating and routing issues, risks, change records and defects affecting scope in project plan. RAID Logs

Confidential

Child Welfare Specialist

• Licensed Caseworker for DCFS private agency for the State of Illinois
• Trained accounting, record keeping, and tracking through various email clients and state mandated systems, Microsoft Exchange, Lotus Notes, UltiPro databases
• Assisted clients in budgeting and finance management via use of Primavera
• Created, presented, and distributed communication in multicultural setting, with counseling of parents and children in foster homes of DCFS care.

Confidential

Redeploy Clinician and Residential Counselor

• Case manager for at-risk, behavioral, or mental health youth in Court Services, supervised and gathered information for reporting about clients while maintaining database, Coaching life skills and ACRA counseling skills
• Working with health insurance providers for client information and coverage adhering to HIPPA governance and regulations. Trained new recruits and staff, updated training manuals and concepts
• Created and routed work orders, assisted clients in budgeting and financial forecasting

Confidential

Program and Project Coordinator

• Assisted with development of projects and programs on all levels of communication
• Gathered PMLC business requirements, while coordinating issues and risks meetings to update sponsors/stakeholders on the time line, daily/weekly status, action items, continuous process improvement
• Responsible for maintaining budget by keeping track of resources, time logging, burn rate and duration for scope of the program.
• Scheduled and facilitated team meetings with delivery and storage of Agenda and team minutes using SharePoint, cloud based services WebEx tools and other electronic database/repositories.