PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Project Coordinator/Project Analyst

Responsibilities:

• Communicate with internal stakeholders to keep the projects running seamlessly across various modules.
• Lead fortnightly sprint meetings to understand business requirements and track schedule.
• Conducted Scrum Daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings.
• Monthly presentations with management to update them with what is lagging vs leading in the sprints,
• Facilitated Scrum ceremonies such as backlog grooming, sprint planning, and retrospectives.
• Lead stand - ups and collaborate with other teams to reduce friction between the modules and improve efficiency.
• Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis with the testing team.
• Highly Organized in gathering information to create and record documents regarding Office versions using SharePoint KB (Knowledge Base) webpages, articles, documents and maintain a library for Support teams to resolve technical issues.
• Assist with proper Resource scheduling and leveling at times using MS Project for proper resource utilization.
• Collaborate with multi-tier cross functional teams like Windows, SCCM and Networking to test distribution of Office products are smooth using UAT (User Acceptance Testing) in various environments.
• Create Project and program dashboards for Senior Leadership using Agile/project tools.
• Perform case reviews as a Team Player helping teams resolve highly complex cases using RCA (Root Cause Analysis).
• Coordinate with stakeholders to help choose correct Office channels (monthly, semi-annual and semi-annual targeted) based on their Business case needs.
• Communicated and maintained project accomplishments and issues on regular Status Review Meetings.
• Managed a highly experienced team of Scrum Masters, Business Analysts, Developers and QA.
• Drafted documented and revised Project Charter after initiating Kick-off meetings, ensured follow-up and sign-off.
• Managed all UAT (User Acceptance Testing) activities prior to the implementation.
• Analyze risk, cost and other requirements for changes in the sprint velocity.
• Defined and reported performance KPIs to measure product outcomes.
• Build dashboards for internal stakeholders, and present to the management using Tableau.
• Identified the stakeholders and elicited requirements in sync with the data validation of the project.
• Conducted workflow, process diagram and gap analysis to derive requirements.
• Data Validate and revalidate the requirements and align, design them with the specific business processes and business needs. Prepared Business Requirement Documents (BRD) and System requirements specifications document along with Use cases.
• Developed the requirements further in the form of use case diagrams, activity diagrams and sequence diagrams using UML and Maintained Requirements Traceability matrix.
• Developed Data Models and generated Database Schema Structures and developed data flow diagrams.
• Used MS Visio for Process Modeling and Business Process flow diagrams.
• Developed test plans to verify the migration of the database to the cloud using SQL, Excel, and VBA.
• Researched the use cases of conversational Artificial Intelligence in healthcare and suggested to use chatbots to feed into customer-driven experience.

Environment: JIRA, Excel, Visual Basic for Applications, SQL, Tableau, SharePoint, Artificial Intelligence, Machine Learning, Agile, MS Project, MS Visio.

Confidential

Business Analyst/Project Coordinator

Responsibilities:

• Developed pricing strategy based on various KPIs using an A/B campaign. Used the structured historical data and Artificial Intelligence machine learning tools to optimize volume and price leading to dynamic pricing.
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.
• Gathered functional, business and technical requirements using individual and group meetings with business team.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation
• Facilitated Monthly Reviews meetings. Conducted sprint retrospective and followed up on action items for continuous improvement
• Developed marketing content and brand growth plans for the sale team in California and Virginia
• Motivated sales representatives by providing insights through graphical representation of sales activities
• Predicted the cyclicity and defined the underlying factors using sales data and customer data
• Prepared scenarios (in B2B2C environment) to maximize profits by analyzing web metrics
• Forecasted product demand by evaluating existing usage patterns based on customer segmentation
• Curated dashboards of geographic and demographic user-data across North America using Tableau
• Published real-time infographics to the sales department to promote new and existing products using sales data
• Documented user stories, risks, issues, and defects to improve the operations.
• Coached team members on Agile processes and facilitated planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
• Responsible to maintain the defect log that traces back to the test cases and also to the requirements, involving Agile and Scrum methodology.
• Expertise in using Jira to document epics, user stories, risks, issues, defects.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity. Encouraged and implemented process improvements. Created team-building opportunities.
• Worked closely with Product Owners, coordinating product backlog grooming and story estimation

Environment: Agile, SCRUM, UAT, MS Visio, SharePoint, JIRA, Tableau, MS Office, MS Project, JIRA