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Sr. Scrum Master / Safe Agile Coach Resume

Alpharetta, GA

SUMMARY:

  • Responsible for leading multiple Scrum Teams as a part of a large corporate Agile Transformation. Using the latest technologies and agile methodologies I implemented changes on a variety of projects in a highly collaborative, fast - paced environment. Leveraging the Scaled Agile Framework (SAFe) I facilitated planning, conducted daily scrum meetings, retrospectives, sprint demos, grooming sessions, and release planning activities. Provided organizational alignment and a clear communication plan to help drive the work. Implemented Kanban, TDD, and pair programming on several teams to help drive continuous delivery while not overburdening the development team.
  • Sr. Scrum Master over 18 different applications including wireless OSS/BSS systems, Business Intelligence, Oracle BRM and CRM, web based eCommerce, IVR, retail, insurance, call center, customer self-service, and billing systems. Platforms include web-based, client server, and middleware.
  • Areas of responsibility included all Senior Scrum and Agile Coaching duties.
  • Responsible for the development and delivery of three large software modules centered on ICD10 code updates needed for regulatory mandates. Agile methodology was leveraged. Projects included 8 software scrum teams and lasted 9 months. Delivered on time and within budget. In addition, delivered 7 releases for a large revenue cycle management software module.
  • Responsible for delivery of 19 Billing and CRM projects which included full life cycle planning, requirements gathering, development, implementation and financial management. My team’s efforts resulted in a 21% decrease in time to market delivery of billing enhancements along with a 35% decrease in QA defect tickets. All projects included globally dispersed teams.
  • Responsible for delivery of 7 Business Intelligence solutions in addition to 8 .NET projects. Projects ranged from $750K to $3.2 million. Created and managed 2 Metrics review committees. Created 3 dashboards and 4 scorecards. Strong end to end data warehousing experience. Managed several BI teams from an operational perspective meeting external SLAs. Certified .NET developer with a track record of leading project management activity on 8 .NET Web Services projects. Effectively managed globally dispersed teams of up to 22 members. Experienced in application architecture.
  • Delivered an average of 18 large corporate production installs per year for the past 11 years. Responsible for all project management / Scrum duties. Accountable for continuous improvement in the release process that resulted in a 15% increase in the number of new features added to each quarterly release.
  • Implemented a new Project Management dashboard which increased reporting status by 40%.
  • Accountable for building and managing a new development support function with 7 team members.
  • Responsible for managing three IT wireless projects. The team reduced the SLA on critical defects by 22% and also reduced the MTTR by over 25%.
  • Experienced leader in four different methodologies: Agile, Scaled Agile Framework (SAFe. Scrum, and Waterfall.)

TECHNICAL SKILLS:

SOFTWARE/TOOLS: Scaled Agile Framework (SAFe), Rally, TFS, Lean, Kanban, MS Back Office, MS Outlook, MS Project, Visual Studio, BI Development Studio, Visual Basic, .NET, Web Services, SAP, Application Architecture, HP Quality Center, SnagIt, QTP and ALM, Microsoft Dynamics, IBM COGNOS 10, MicroStrategy, Big Data Analytics

DATABASES: MS Access, Oracle, MySQL, SQL Server

CAREER EXPERIENCE:

Confidential, Alpharetta, GA

Sr. Scrum Master / SAFe Agile Coach

Responsibilities:

  • Responsible for Project Activities and Deliverables for the Paragon and Horizon products.
  • Delivered 23 large Software releases using SAFe 4.0 software.
  • Guiding and coaching included enterprise level planning and running multiple daily scrum teams.
  • All deliverables were on time and with-in budget.
  • Delivered three ICD10 projects to meet regulatory mandates. Projects included 2 scrum teams and were delivered on time and with-in budget.
  • Responsible for creating multiple cross functional release plans for an enterprise level project called EPCS.
  • Scrum teams delivered on time and with-in budget.
  • Daily activities included removing impediments and/or guiding the team to remove impediments by finding the right personnel to remove the impediment.

Confidential, Johns Creek, GA

Sr. Project / Program Manager / Sr. Scrum Master

Responsibilities:

  • Led a team of 31 business analysts, developers, testers and operations professionals. Responsible for creating and driving a detailed project plan that included all initiation, design, development, change control, and project closure tasks. Delivered the solution on time w/in budget.
  • Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members.
  • Established clear ownership for all project tasks, ensured that team members had the tools needed, and provided daily feedback to the development and test leads.
  • Provided weekly communication on status to the Confidential ’s executive board room team. The board room team consisted of GVP and VPs across all lines of business.
  • Mentored the development and test teams on best practices of leveraging Use Cases.
  • Tasked with determining the selection between the Agile methodology approach versus traditional waterfall methodology to software development.
  • Established a new process to effectively turn around defects between an off shore test and development team.
  • Managed the creation and execution of performance tests for custom built software.
  • Developed and maintained all project management documentation.
  • Effectively coordinated the activities of 5 additional application teams who were impacted by the program.

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

  • Duties included delivering a project charter, detailed project plan, and an updated change control process.
  • Possessed sole ownership of the three large deliverables. The detailed project plan was built in MS Project 2010.
  • Responsible to mentor, guide and task a project coordinator. Led a team made up of 16 IT professionals.
  • Created detailed requirements in the form of Use Cases.
  • Ownership of managing scope, schedule, and cost for 3 projects.
  • Delivered weekly status to the senior managers, directors, and the Vice President.
  • Developed project management deliverables within compliance of Confidential ’s approved methodology.
  • Created a vision document of the project’s objectives and goals.
  • Responsible for tracking and reporting on progress to plan, cost, and change control.
  • Managed strong relationships with project stakeholders, both within IT and the PMO.
  • Developed and maintained all project management documentation on a Sharepoint site.
  • Effectively coordinated the activities of the team to meet project milestones.
  • Provided performance feedback to team members’ managers.
  • Managed vendor relations and procurement related to the project requirements
  • Responsible to resolved a mid-project resource constraint imposed as a result of a company reorganization

Confidential, Atlanta, GA

Sr. Leader, IT Development

Responsibilities:

  • Managed and delivered 6 new BI solutions that included detailed requirements gathering and analysis, architecture and detailed design, application builds, reports and a dashboard. Led a team of 9 IT professionals.
  • Responsible for program level, project estimation and financial management, including budgets and forecasting. Full life cycle planning.
  • Responsible for translating business strategy into technology requirements. Delivery of the solutions via Cox’s IT governance process and software development life cycle. Involved direct management of the requirements gathering process.
  • Managed 12 3rd party development vendor relationships (SOWs, MSAs, and contracts.)
  • Implemented a structured set of Project Management processes that are continually evaluated and refined for improvement based on PMBOK and industry best practices.
  • Ensured projects were delivered in compliance with corporate and industry audit, corporate governance, and Sarbanes-Oxley compliant for software development.
  • Developed KPI metrics and scorecards for reporting IT project performance against objectives and SLAs.
  • Managed resource levels for projects via off shoring and outsourcing.

Confidential, Burlington, VT

Sr. Project Manager, Development Manager

Responsibilities:

  • Led a project team made up of 12 IT professionals. Project budget was 1.9 million dollars.
  • Responsible for delivering detailed requirements using the Rational Rose product. Developed complete design packages leading into development.
  • Established clear ownership of the software development life cycle.
  • Managed all integration and communication with an off shore development team.
  • Tasked with reengineering a new web site using Merant’s Content Manager product.
  • Responsible for program level, project estimation and financial management, including budgets and forecasting.
  • Implemented metrics for measuring projects by duration, financials, quality, and impact to production availability.
  • Managed 4 external vendors along with the SOWs, MSAs, and contracts

Confidential, Burlington, VT

Sr. Project Manager, Development Manager

Responsibilities:

  • Responsible for the design and development of several applications written in VB that accessed SQL2000 and included the use of XML, Java, JSP/ASP and DHTML. The projects required extensive relationship building with the end users along with Senior IT managers
  • Worked with clients during planning, design, implementation, and support of technologies
  • Project Management duties included project time line creation, milestone reviews and status reporting
  • Managed the business relationship with the client, including contracts for all engagements
  • Managed all projects through the full software development life cycle.
  • Responsible for project estimation and financial management, including budgets and forecasting.

Confidential, Atlanta, GA

Consulting Manager, Sr. Project Manager

Responsibilities:

  • Implemented the processes required to facilitate company growth from a 21 person development staff to over 100. Revenues generated increased from 8.2 million to 21 million. Leveraging our people, delivery processes and technology assets we were recognized a Microsoft’s Partner of the Year for North America.
  • Worked as part of several development teams during the planning, design, development, testing and support of various projects. Projects included web-based solutions using VB, ASP, DHTML, SQL7.0/2000
  • Roles included direct management of development, project management and technical support.
  • Worked directly with the customers during all phases of the product development life cycle
  • Developed project plans and managed the project deliverables for the team.
  • Managed the business relationship with the client and ensured client satisfaction and ability.
  • Responsible for project estimation and financial management, including budgets and forecasting.

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