Project Manager Resume Profile

Executive Summary

Senior manager with over 10 years full spectrum full stack IT experience delivering high user acceptance systems that exceed business requirements. Provided office and apartment support for C level executives as well as celebrities Rosie O'Donnell, Queen Latifah, and Joan Lunden. On - time/below budget project management of up to 12 person teams in media, entertainment, advertising, government, and retail industries.

SKILLS

Hardware: PC/Servers HP/Dell/Apple, Routers/Wireless Routers/Switches Cisco/Extreme, Sonicwall firewalls, VPN, Citrix, Tablets iPad, SAN, Conferencing Polycom
Software: PC/Mac environment, Windows 7/Server 2008, Microsoft MS Office 2010 MS Excel, MS Project, MS Access, MS Visio, MS PowerPoint, Apple OS X 10.5, Linux, MS Active Directory, MS Outlook/Exchange, MS Sharepoint, Backup Exec, IIS, Accounting System Epicor, Accountmate, SAP, Netsuite, Ticket management ITIL Remedy, Web Help Desk, VMWare Fusion, Cloud environment Rackspace, Citrix Receiver, Nielsen Gabriel
Programming: Database Microsoft SQL Server 2005/2008/2012, DTS/SSIS ETL, SSRS SQL Server Reporting Services, SQL Mgmt. Studio, ANSI/Transact-SQL, Oracle, SAS, Web HTML, CSS, Dreamweaver, Flash, Fireworks, Java, Javascript, Powerbuilder, Crystal Reports, Business Objects, VBA, ASP.NET, C
Software Development: Full SDLC, GUI Interface Design, Rational RUP, Agile, Scrum, UML
Telecommunications: WAN T1, MPLS, TCP/IP, DNS, DHCP
Phone: VOIP Cisco, Smartphones iPhone iOS, Blackberry, Android, ACD
Retail: Symbol bar code scanner, PCI Compliance, Google Analytics, Liveperson

WORK EXPERIENCE

Confidential

IT Director promoted from IT Manager

Managed parts distributor's full technology operations 5-10M annual revenue with strong e - commerce and telemarketing presence. Created 5 - year technology roadmap, 3 member team, and first IT budget.

Major Accomplishments:

Conceived client facing business intelligence development project .NET/SQL/SSRS/VBA . Reporting portal exceeding specifications and resulted in retention of 1.5M repair business while creating a new revenue generating web service.
Streamlined repair operations through bypassing limitations of packaged SQL software reducing labor costs by 20 . Developed stored procedures/triggers/derived tables for bulk import.
Turned around failed web development project integrating SQL, SSIS, and consumer ecommerce/SEO utilizing Agile/Scrum methods. The efficient alternative resulted in threefold revenue increase.
Migrated high performance/high availability server/storage environment to current cloud/VDI computing architecture.
Developed web database, data analysis, and statistical trend reporting which reduced technical service cost by 40 . Solution incorporates user knowledgebase providing self - help procedures reducing IT staffing. KPI was met and response times dropped 55 .
Created 1/5 year architecture roadmap which assisted in better planning company cash flow.

Confidential

Manager promoted from Business Systems/Programmer Analyst

Managed all east coast operations 3.5B rev./1,000 - users/ Canada to Florida including television and movie production, broadcast, and publishing. Created/audited 2M budget. Motivated 12 - member IT desktop support application development team including project managers.

Major Accomplishments:

Spearheaded development project for multiple legacy systems for business unit. New 2.7 mil bi-coastal enterprise level client/server SQL custom system combining inventory management, rights sales, contracts, billing, licensing, reporting and analysis functions. Consolidation reduced labor costs and total cost of ownership TCO over 250,000 per year. Led data conversion ETL effort.
Provided successful 24 x 7 - computer technical support for high profile Upfront marketing activities. Received a commendation for improved customer service.
Managed direct customer desktop support for CEO office and Manhattan apartment. Personally called to continue support when executive left company. Advised on technology needs for division President. Similarly addressed broadcast office and apartment support celebrities.
Devised license inventory scheduling report resulting in a 30 labor reduction.

Additional Experience

Confidential

Mentored the programming development of object - oriented database shipping system to handle distributing finished video/audio media. Under budget system developed by outside vendor exceeded users' expectations improving the process.

Coordinated migration of international electronic mail/communications system. Solution became workflow computing case study presented to Corporate Advisory Board.

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