SUMMARY:

A versatile, assertive and skilled professional with experience in Infrastructure Project Management, Service Delivery with wide exposure to Banking, Financial, Insurance / Mortgage & Health sector, who thrives in dynamic, challenging and fast - paced environments with outstanding technical, interpersonal, communication, negotiation, people management & stakeholder relationship management skills. Good exposure to Microsoft Cloud related projects using Agile methodology.

PROFESSIONAL EXPERIENCE:

Confidential, Chevy Chase, MD

Project Manager / Scrum Master - Azure DevOps

Responsibilities:

• Daily Standup meetings with the Team to track the Backlog in Scaled Agile Framework using Scrum.
• Weekly meetings with Team, Backlog Grooming, Sprint Planning, Sprint review and retrospective meetings
• Managed/supported Release cycle, coordinated with Application & Infrastructure Teams
• Facilitating Infrastructure, Development team meetings for requirements, Blockers and key metrics discussions
• Ensure risks are identified, addressed, recorded and communicated to the Key stakeholders.
• Backlog tracking & Status Reporting to Key Stakeholders using Azure DevOps
• Liaise between Infrastructure & Software Development Teams ensuring transparent communication and documentation
• Provide periodic project status and ensure key milestones and deliverables are met.
• Topology / end points review by Enterprise Security team
• Security vulnerability & Risk assessment; remediation & mitigation steps
• Network/Firewall rules creation; NAT for inbound /outbound processes

Confidential, Chantilly, VA

Program/Project Manager

Responsibilities:

• Liaised with Development teams ensuring cost, schedule, milestones are on track
• Agile methodology - Daily stand up, sprint planning, sprint review meetings, ticket backlog
• Provided technical escalation assistance, guidance, troubleshooting and addressing issues
• Consistently assessed customer sentiment and feedback to identify areas for focus and improvement.
• Established and provided continuous improvement of Client Service Delivery processes and standard operation procedures (SOPs).
• Supervised Support Engineers allocated to the client and held them accountable for carrying out the required processes and tasks.
• Provided routine monitoring and reporting of progress and Service Delivery metrics to key stakeholders.

Confidential

Service Integration Leader / Delivery Manager

Responsibilities:

• Managed the Enterprise Services in Infrastructure Management Vertical with Service lines - Oracle / SQL databases, Active Directory, Microsoft Exchange Server, VDI, Wintel, UNIX, SAN, BigFix and SAP, .Net, Java Applications, Oracle Financials and Websphere middle tiers.
• Played SCRUM master role removing impediments, providing conflict management, coordination and communication.
• Responsible for the Root Cause Analysis (RCA) of Priority1/SEV1 tickets, Major Incidents, and Change Failure of all accounts and Technical Remediation (deep dive) for all Accounts.
• Spearheaded Data Security / Compliance & Audit readiness.
• Drove efficiency, Cost management and Continuous Service Improvements.
• Oversaw resource allocation and setting up communication channels across the organization.
• Conducted periodic Operational / Review / Governance meetings & ensure ITIL processes are followed.
• Completed many Infrastructure / Software projects successfully including Data warehousing (ETL), Oracle / SQL Server Database upgrades, patching, Oracle Enterprise & Financials Application support, Data Center migration, moving Servers to Cloud, Storage VLAN / VPLEX upgrades, VDI, Windows Server upgrades and Disaster Recovery exercises.
• Determined both Technical and Business goals in consultation with top management and key stakeholders.
• Ensured SLA strict attainment as agreed in SOW & Operational Level Agreement (OLA) agreed internally.
• Conducted Joint Operations Leadership Team (JOLT) Bi-weekly meetings successfully where the stakeholders were - Client Senior Management & Confidential Delivery Management. Critical Delivery issues, new projects, budget and expansion plans were discussed.
• Ensure risks are identified, addressed, recorded and communicated to the Key stakeholders.
• Implemented Dynamic Automation, Defect Prevention Process and other best practices successfully.

Confidential

Service Delivery / Project Manager

Responsibilities:

• Managed the delivery & 24x7 Production support for commercial Clients in UK & Canada
• Oversaw resource allocation and setting up communication channels across the organization.
• Held review meetings to ensure timely completion and delivery of the project
• Completed Infrastructure projects successfully - Windows Server upgrades, Physical to Logical server conversions, Oracle Database upgrades / migration.
• Involved in Audits - ISO 9001 & 27001, CMMI - SVC Level 3 and was instrumental in completing the audits successfully
• Managed operational Issues and Identify new risks, maintain Risk register and manage operational risk
• Involved in Knowledge Management initiatives - KEDB / Knowledge repository
• Efficient resource utilization & CAM - Capacity and Availability Management

Confidential

Senior Manager

Responsibilities:

• Managed, delegated and motivated team members (40 +) handling different Projects & Technology.
• Managed Cloud, Tivoli SCM, Maximo and Remedy teams.
• Ensured SLA/SLO attainment as agreed in SOW.
• Provided leadership direction to Delivery teams and drove Automation in Service Delivery.
• Liaised with Command Center, Data Center and other Delivery Centers periodically.
• Ensured continuous communication & coordination with client in the event of Severity 1 critical issues.
• Managed crisis, service quality, performance, and service delivery processes improvement.
• Facilitated Business Continuity for the account during regional/ location outages.

Confidential, Mclean, VA

Consultant

Responsibilities:

• Monitored Database availability, alerts using Foglight and maintenance using DBArtisan.
• Worked with DBA’s to Perform/review DB stats, TKPROF analysis for Performance Tuning.
• Performed Performance & Tuning on critical databases.
• Performed / Troubleshot backups using SQLBackTrack & RMAN.
• Created/Analyzed KPI-related data on a weekly basis and provided guidance.
• Reviewed Database Design, System Design, SOP, Requirements Specification, Functional, Technical and User manual/training documents.
• Migrated databases from 9i to 10g and also from 8i to 9i.
• Set up online and offline Oracle Backup and Recovery strategies - RMAN hot & cold backups.
• Interacted extensively with the Development team to alleviate critical issues, provided guidance and led the team for project activities.
• Supported Application Teams, Production releases, maintain database systems 24 X 7.
• Reviewed, coordinated and applied quarterly security patches.

Confidential, Baltimore, MD

Project Manager

Responsibilities:

• Created / Updated Logical and Physical Data Model using Confidential Erwin Data Modeler
• Analyzed each Source System and derived the mappings to develop the Interface Control Document for the Extract / Transform / Load (ETL) process - Medicare Ombudsman Data System (MODS) project
• Created the scripts required for developing the CMS-MODS Database from ERwin
• Provided operational & maintenance support for CMS POS-FE & CCI-IMS projects including backup & recovery, Space management and performance tuning
• Involved in database design and provide solutions for the POS-FE Application enhancements
• Involved in creating Database Design & System Design documents

Confidential, Washington, DC

DBA / Team Lead

Responsibilities:

• Restored and Recovered production data using RMAN 10g / 9i
• Applied quarterly oracle database security patches - 10g / 9i databases
• Migrated databases from 9i to 10g and also from 8i to 9i
• Implemented 10g concepts - Flashback DB, ADDM, ASM, AWR, Flashback Query
• Provided Dataguard administration & built standby databases for disaster recovery
• Converted Dictionary managed Tablespaces (DMT) to Locally managed tablespace (LMT)
• Involved in deploying/implementing Oracle 10gAS applications
• Involved in upgrading Oracle Financials/CRM from 10.7 to 11.5.9 on Solaris/Linux middle tiers.
• Interacted extensively with the Development team to alleviate critical issues.