SUMMARY:

Accomplished and versatile servant - leader with 19 years of progressive product delivery experience in the areas of Web, e-Commerce, Mobile, Content Management, and CRM. Progressively held the roles of Software Developer, Project Manager, Portfolio Manager, Engineering Manager, and Agile Coach, spanning the entertainment, technology, healthcare, retail, event management, and automotive industries in both domestic and international settings. Practiced and coached agile/lean methodologies since 2007. Known for having a keen understanding of team and group dynamics. Able to successfully assess challenges & risks, problem solve, and most importantly DELIVER high-quality, cutting edge technology solutions. Seeking a coaching role utilizing my unique people skills and deep technology experience.

SKILLS:

Experienced Project / Program / Portfolio Manager

Significant experience implementing project management tools such as Jira, Rally, Mingle, and AgileCraft

Expert in agile/lean methodologies, including Scrum, Kanban, SAFe, XP, and DSDM

Well-versed in continuous integration and automated testing tools and techniques

Thrives in a fast-paced environment

Works well with diverse personalities Confidential all levels

Excellent communicator

PROFESSIONAL EXPERIENCE:

Confidential, Glendale, CA

Agile Project Manager

Responsibilities:

• Responsible for 3 teams (iOS, Android, and Web) in a delivery role supporting Confidential ’s strategic online movie program
• Facilitated scrum ceremonies and ensured best practices for the highly distributed teams
• Managed dependencies and scheduling across client, backend, video processing, and analytics teams
• Collaborated with product management to establish delivery commitments based on a realistic schedule
• Responsible for communicating project status across Confidential Studios’ technology division

Confidential, El Segundo, CA

Product Owner and Agile Coach

Responsibilities:

• Product owner for Confidential TV initiative, responsible for implementing user-based SLAs across the program
• Provided SAFe framework coaching across multiple release trains with more than 400 engineers worldwide
• Assisted with the integration of AgileCraft with Jira for program-level coordination and reporting

Confidential, Calabasas, CA

Agile Coach & Senior Program Manager

Responsibilities:

• Reporting to the Senior VP of Commercialization, provided agile coaching and program management across Confidential ’ five vertical core programs
• Supported the successful implementation of Kanban Confidential the portfolio level, achieving the stated goals of improved strategic planning, better engineering focus, and increased visibility across the programs
• Created and facilitated the “Kanban Launch Team”, rolling out common processes & communication mechanisms using Jira and Confluence as the primary tools
• Provided coaching for twelve distinct project teams transitioning from waterfall to scrum, achieving the stated goals of improved cross-functional collaboration, better quality, and incremental product delivery
• Helped establish core team practices such as daily stand-ups, sprint planning/demo/retro, backlog grooming, and continuous integration / automated testing
• Provided agile training across all levels of the organization. Topics included Agile 101, Estimation and Planning, Jira for Scrum Teams, and Jira for Kanban.

Confidential, Burbank, CA

Agile Consultant

Responsibilities:

• Short 3-month project to enhance Mingle, the agile project management tool, for five agile teams
• Partnered with business and technical teams to standardize key data fields and create dashboards for seamless reporting of sprint, feature, and release status
• Designed and implemented red/yellow/green “program metrics” to provide critical information on project health and progress toward key milestones.

Confidential, Evanston, IL

Project Manager and Agile Coach

Responsibilities:

• Confidential -year consulting engagement, 70% project management and 30% coaching (agile DSDM)
• Successfully delivered a .NET online event registration system, supporting 10 languages and global currencies
• Facilitated estimation & planning, sprint reviews, and daily stand-up meetings for a highly distributed 10-person team
• Coached other project teams, new to agile, by providing templates and assisting with tool & team space setup

Confidential, Chicago, IL

Delivery Manager

Responsibilities:

• Responsible for the high-quality delivery of secure, fast, highly available & scalable open source (java & ruby-on-rails) websites and mobile apps for Confidential, delivering revenue-driving features every two weeks
• Simultaneously managed multiple engineering teams with annual budgets of $3 to $5M per team
• Responsible for the professional development of architects, developers, project managers, business analysts, and QA
• Successfully launched the Confidential
• Asked to step in and course-correct for a troubled delivery team, thereby creating the “model team” within the division

Portfolio Manager and Internal Agile Coach

Confidential

Responsibilities:

• Deployed agile processes & tools across all online services teams (Mingle, Jira, Confluence, Git, Jenkins, Selenium)
• Responsible for high-level planning and budgeting for the $20M portfolio, maintaining cross-functional team structures as teams ramped up and down
• Defined and implemented quality & performance metrics for the portfolio
• Responsible for the professional development of project managers, business analysts, and QA

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Responsible for requirements gathering and project implementation for a java-based order management & workflow system for Confidential ’s Specialty Pharmacy division
• Managed a small team of developers, analysts, and QA through a three-year consulting engagement
• Responsible for requirements gathering and project implementation for an integrated telephony/CRM system in VW / Audi’s customer care center, resulting in personalized service and a single-view of the customer.
• Managed a small team of developers, analysts, and QA through the two-year consulting engagement.

Confidential, Chicago, IL

CRM Project Manager

Responsibilities:

• Responsible for customizing and implementing Pivotal and Siebel CRM solutions, managing a small team through a series of consulting engagements
• Primary point-of-contact Confidential each customer, responsible for requirements, timeline, budget, and final delivery of customized CRM systems
• Assisted with the formation of the formal software development methodology utilizing the waterfall approach

Confidential, Chicago, IL

Software Developer, Technical Writer, and Implementation Specialist

Responsibilities:

• Client-side (PowerBuilder) and database developer (MSSQL, Oracle, Informix) for Confidential & Confidential software
• Wrote technical API documentation, installation and user guides
• Traveled onsite to customers throughout North and South America to install and customize Confidential & Confidential software
• Performed administration and end-user training Confidential each client
• Team member for several consulting projects, implementing client-server software solutions