SUMMARY:

• IT business professional with extensive experience in project management, technical analysis and systems management.
• Strong industry knowledge with experience working for several high - level companies in Maryland.
• Excellent communication and teamwork skills, with an aptitude for problem solving and technical diagnostics. Quick learner, strong work ethic, ability to wear multiple hats to get the job done.
• High level of proficiency with Agile and Waterfall project methodologies.
• Retail Network Refresh - upgrade existing networking hardware within global UA retail stores
• Logility Software Implementation - manage a team of back-end developers on installation and configuration of new SCM software
• Manhattan WMS Upgrade - full overhaul of warehouse software and RF devices along conveyers
• Access Provisioning - new enterprise BPM software implementation (ProcessMaker), managed team of front-end developers (vendors) located outside of the US
• AS400 Upgrade - manage team of software developers to update custom code to comply with latest AS400 update
• POS Upgrade - implementing a new point of sale solution for all JoS. A. Bank retail stores in North America
• SAP Hana Upgrade/Migration - infrastructure update from SAP Business Suite Win/Unix to Linux configuration to avoid 2025 discontinued support
• Google Analytics - new installation and configuration of GA across multiple websites managed by Confidential & Confidential
• Excel - V/H Lookup, Macro’s, Pivot Table, OData configuration connecting SQL database for report generation
• SAP - inventory data analysis to calculate fill rates on ecommerce orders
• Visio - develop process workflow visuals, network diagrams, and various process modeling
• Planview System Administrator - new installation of SaaS cloud based project portfolio management tool, became SME, held training sessions, user provisioning, portfolio analysis, SSRS report creation/distribution, CRON job scheduling for database backups
• Service Now (Cloud based support product) - administrative user rights, provisioning, report creation, incident/change management, project module
• SSRS report generation utilizing ServiceNow functionality in conjunction with SQL services
• ServiceNow project module implementation and configuration
• Salesforce - product workflow report generation
• FTP/SSH/Network Configuration - configure FTP server to allow data connections/transfers, Unix terminal usage via SSH, network configuration for change management, device configuration, security provisioning
• Linux Docker - update/edit Docker templates, configuration files, perform updates/maintenance
• Virtual Machines - utilize VMWare in a Windows environment to setup VM, VirtIO Linux configuration

SKILLS & EXPERTISE:

Project Management System Administration Microsoft Project/Visio/Excel/Access Workflow Planning Amazon Web Services (AWS) SharePoint System Administration JIRA SQL Database MySQL Database IT Infrastructure Networking (LAN/WAN/NOC) Data Analysis SDLC BPM ITIL Service Now Troubleshooting Project Portfolio Management (Planview / Clarity PPM) Supply Chain Management (SAP/Logility) User Acceptance Testing (UAT) Google Analytics Linux (FTP/SSH/Docker/VM)

PROFESSIONAL EXPERIENCE:

Confidential, Greater Baltimore

IT Business Analysis / PM / Technical Support

Responsibilities:

• Setup and configure domain controllers on-site, working with product owners
• Maintain and update incident queue within a SaaS incident management solution
• Schedule vendors for on-site installations of various technical components, ranging from hardware to software solutions
• Perform deployments with various companies, setting up new workstations and migrating data onto new hardware
• Access Point installation and configuration, including network switches and router deployments
• Perform various break-fixes on software components at the users work station
• Perform User Acceptance Testing on various software components in conjunction with a field supervisor

Systems Analyst

Confidential

Responsibilities:

• Designed and developed input forms within Clarity PPM tool
• Led programmers in design and testing interfaces for feature requests within SaaS tool
• Updated and maintained scripts within application database to improve user experience
• Provided technical support for business users within the Clarity PPM tool, including on-site training
• Generated backend reports, utilizing database connections within SQL Server Reporting Services

Project Manager / IT Business Analyst

Confidential

Responsibilities:

• Subject matter expert on the PC cloning process to ensure clients are in compliance with Microsoft 2020 Win7 EOL
• On-site visits to various dealerships across the country to assist with troubleshooting and ensure client specifications are met
• Develop weekly status reports to communicate project updates with clients and IT leadership
• Document and define functional requirements and statement of work with each client to ensure project deliverables are clearly defined
• Schedule field engineers across the country to ensure resources are on-site to complete technical tasks

Confidential, Hanover, MD

Program Coordinator / Business Analyst

Responsibilities:

• Hired to coordinate various projects running concurrently within a program involving several operating companies being supported by a change management solution called VersionOne
• Managed roadmap documentation with the facilitation of Product Owners of various work streams
• Coordinated feature updates and changes utilizing VersionOne change management solution
• Scheduled weekly meetings with stakeholders and Product Owners to discuss feature updates and changes
• Facilitated a weekly Red Zone meeting to communicate product updates and roadmap enhancements
• ServiceNow subject matter expert, incident management, report generation, user access controls
• Managed a monthly All Hands meeting with IS leadership team, including scheduling and running the meeting
• Performed data analysis within Salesforce to create product workflows for various products
• Ensured program plan was up to date and communicate any changes with senior leadership

Confidential, Baltimore, MD

IT Associate Project Manager / System Analyst

Responsibilities:

• Managed monthly change management process with the collaboration of two service delivery managers
• Attended monthly change approval board meetings in order to prioritize and communicate upcoming Logility changes
• Performed administrative tasks within Planning Systems team, including budgeting, process documentation, and cross functional communication
• Maintained and update monthly baseline changes within ServiceNow change management system for Logility Supply Planning and Demand Planning team
• Sole system administrator for the Planview project portfolio management suite, assisting users from every level of IT
• Defined schedule, resources, and budgeting for Planning Systems team projects
• Project Manager for a $300k interface upgrade to the Supply Chain Management software, Logility
• ServiceNow Administration and report creation utilizing the analytics and reporting capabilities of the software
• Managed portfolios for several different teams within the IT organization, working closely with team leads to familiarize them with new software

Confidential, Hampstead, MD

IT Project Manager

Responsibilities:

• Gathered and documented business requirements with direction from an IT Steering committee
• Developed business process workflows in Microsoft Visio
• Managed several $100k+ projects in accordance with PMO guidelines
• Organized and schedule meetings with project stakeholders to discuss project progress and milestones
• Scheduled project timeline and calendar using Microsoft Project and distribute to project team
• Developed user acceptance test plans and scenarios that comply with the Sarbanes-Oxley Act
• Define scope, schedule, and resources required for organization wide IT projects
• Managed a team of developers to deliver project milestones within time and budget constraints

Confidential

Information Systems Analyst

Responsibilities:

• Performed data analysis by incorporating SAP and Business Warehouse services in order to establish more effective methods of sale in various ecommerce services
• Generated and organized ecommerce sales data to provide weekly/monthly reporting to the President of North America's CDIY division
• Developed monthly inventory reporting using data gathered in SAP to decrease the level of reconditioned inventory in multiple distribution centers across the nation
• Managed B2B and B2C online sales networks that generate over $6M/year in sales revenue
• Project leader in determining a POS software solution used at employee benefit sales events across the nation valued at over $3M/year
• Developed an Excel macro spreadsheet that vastly improves the lead time of managing and updating inventory levels on three eBay stores and an Amazon Web store
• Implemented Google Analytics to track web traffic, browser analysis, campaign promotions, revenue, keyword analysis, and page views on multiple company websites